SECTION B
Directions ; For each blank in the following passage there are four words of phrases marked with A, B, C and D. Fill in each blank with a word that best fits the context.
This is a true story about something that happened between a customer of General Motors and its Customer - Care Executive (客服主管).The following complaint was received by General Motors. "•••It may sound crazy, but it's a fact that every time I buy a 36 ice cream, and come back from the store, my car won't start. If I get any other kind of ice cream, the car starts 37 fine, why?" The executive was 38 about the letter, but sent an engineer to check it out anyway.
The 39 made three visits to the store with the customer. The first time, he got chocolate ice cream. The car started. The second time, he ordered strawberry. The car started. The third time he got vanilla. The car failed to start. The engineer 40 to believe that the man's car was allergic (过敏的)to vanilla ice cream. He 41 his visits, and noted all sorts of data: the types of gas used and the time it took to drive back and forth.
Soon he came a clue: it took the man less 42 to buy vanilla than any other flavor (味道). Why? The answer was in the layout (布局)of the store. Vanilla, as the most 43 flavor, was in the front of the store for quick pickup. All the other flavors were kept further back, where it took longer to buy them.
Time was now the 44 not the vanilla ice cream! The engineer quickly put forward an answer: “engine trouble." The extra time taken to get any other flavor 45 the engine to cool down longer. When the man got vanilla, the engine was still too hot to start.
Even crazy 一 looking problems can be real. What really 46 is your attitude to the problem.
Don't just say something is "IMPOSSIBLE" without putting a sincere effort into 47 it out. If you look closer, you may discover that it's possible after all.
36. A. chocolate B. strawberry C. vanilla D. banana
37. A. just B. only C. still D. ever
38. A. worried B. crazy C. doubtful D. cheerful
39. A. customer B. engineer C. executive D. shopkeeper
40. A. pretended B. decided C. struggled D. refused
41. A. stopped B. continued C. valued D. repeated
42. A. time B. effort C. cost D. speed
43. A. strange B. familiar C. terrible D. popular
44. A. effect B. reason C. problem D. solution
45. A. prevented B. encouraged C. let D. allowed
46. A. matters B. impresses C. bothers - D, concerns
47. A. looking B. figuring C, trying D. testing