阅读下面短文，根据短文内容及首字母提示补全文中所缺的单词, 答案写在题后的横线上。
“Sorry” is a word that people in Britain often say in their daily life.
One day while I was w   1  on the street, a young man ran by hurriedly, brushing（轻擦）against my handbag. He continued his way, but turned b   2  and said “sorry” to me. Even in a rush, he didn’t f   3   to say “sorry”. One day, after I bought some bananas, the shopkeeper was passing me the change, but I wasn’t ready for it and a coin dropped onto the ground. “Sorry, Madam,” he said w   4   bending to pick it up. I was s   5   why he said “sorry” to me. Another time, I stepped on a man’s f   6  at the entrance to a cinema. At the same time, we b   7  said “sorry”.
Slowly, I got to know that when something unpleasant happens in daily life, the British don’t
c    8   much about who is wrong. If someone is in trouble, a “sorry” is always n   9    .   Perhaps that is w   10   I seldom see people quarrel on the buses or streets in Britain.
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