[1]Everyone makes mistakes. How do you react when a family member, friend, or a classmate makes a mistake? Some of us may shout out , complain, or punish. Unfortunately, these reactions to mistakes sometimes greatly hurt both sides. In fact, there is a better way to deal with a mistake.
[2]Reframe（重组） "MISTAKE": Change "MISTAKE" into "MIS-TAKE." Doesn’t that have a different feeling? Therefore, a mistake is not so bad as expected. We can learn from it and it is likely to lead to success in the end.
[3]Use mistakes as an opportunity for learning. Most of us want to hide our mistakes, but we may be more willing to share our "MIS-TAKES" and let others learn from them. Either an individual or a family can benefit by openly recognizing and correcting mistakes, rather than pretending that they didn’t happen. In fact, a mistake, if corrected quickly and in a creative way, can become         for learning.
[4]Think of mistakes as opportunities to prove yourself. A mistake becomes an opportunity to create a close friend or customer. For example, in business, studies show that one of the things all customers want is recovery when the organization has made a mistake. They want us to apologize sincerely. With creative thinking, we can make them satisfied with the way we deal with a mistake.
[5] We have learned to allow people around us to make mistakes. Now give them “protection” when they make a mistake. If you give people both permission and protection, you will get along well with them. Show them how they can turn a mistake into learning something about themselves so they don’t make the same mistake again.
1. What is the passage mainly about? (no more than 10 words)
                                                  
2. What does the underlined word “it” in Paragraph 2 probably refer to? (no more than 3 words)
                                                    
3.Fill in the blank in Paragraph 3 with proper words.(no more than 4 words)
                                                   
4. Complete the following statement with proper words.(no more than 3 words)
If we think creatively, we are able to make people feel pleased with the way in which a mistake is          .
5. Why should you show people how to turn a mistake into learning something about themselves? (no more than 12 words)