Read the passage and fill in the blanks with proper words
Most people know that intelligence quotient (IQ. is important, but EQ is probably more important in daily life. When facing an exam, EQ helps us to manage our feelings. When getting along with friends or parents, EQ helps us to c     well.
EQ is shaped partly by genetics（基因.. You can see some babies are quiet, while others are not. B    , EQ is something you can learn for yourself. You can learn what different feelings might mean and how they relate to yourself and others. If we learn in the right way, our EQ can get better as we get older. Children with a high EQ usually have greater success with making friends. Having a high EQ needs a few different skills. Learning about these skills can help us to i     our EQ. But what are they? Let’s take a look!
1. Know yourself 
Most people feel many different feelings t    the day. Some feelings like surprise last just a few seconds. Others, like happiness and sadness, may stay around much l    . Being able to recognize these everyday feelings is the most basic of all EQ skills.
2. Manage yourself
We all get angry. We all have disappointments. But we need to control it. It is not always the right time or place to express our feelings. When you are angry with someone, take a deep breath and s     count to 10. This way, you can calm down.
3. Encourage yourself
When you fail an exam, you may be disappointed. But there is something more effective you can do—learn to encourage yourself. It gives you the energy and c    to move on. It helps you to build a strong heart.