A few days ago, I bought some ink for my printer at my favorite $1 Supermarket, which sold everything from fresh produce to birthday cards at one dollar. Then l found a better         at a computer store. So I went back to the supermarket to         it for some other products. With         telling me exactly what to do, I put the ink into a plastic bag, tied it up, placed the bag into a push-cart and started       .
I was midway         when a clerk suddenly stopped me. "You are not allowed to         a bag around in this store. Open it and show me the       !" she yelled coldly.
     , I opened the bag and        the ink to her. "I'm returning it. " I said.
"You should have left the bag with the clerk upon        . Let me see your receipt!" she demanded I did as told, looking around, embarrassed         everyone was laughing at me. "Perhaps in the future you'll learn how to follow the store        . " she added.
By the time I finished shopping, I was angry. How dare she treat me as a        ? I went looking for her and asked for her       . She mumbled (嘀咕) something. I asked her again, and this time I heard "Ursula. "
"Ursula what?" I asked. She yelled at me,  "Ursula! " and stormed away.
"This employee is about to become unemployed, " I          when I got home. 1        their headquarters (总部). I described my unpleasant experience to a representative. She was sympathetic, "Our employees are taught to be       . Give me your phone number and I will ring you back. "
She did two days later. "I'm sorry," she said, "but there's no Ursula at that supermarket. Can you          her so that I can find out who she is? I assure you, we do not tolerate rude behavior, nor do we tolerate       to our customers. "
By this time, I had calmed down. l didn't really want the employee to lose her       . So I told the representative to forget about it.

A．reduction B．choice C．introduction D．price

A．change B．return C．receive D．replace

A．somebody B．nobody C．everybody D．anybody

A．bargaining B．storing C．loading D．shopping

A．across B．up C．through D．down

A．carry B．show C．move D．push

A．identity B．contents C．belongings D．ink

A．Depressed B．Shocked C．Amused D．Stressed

A．poured B．mixed C．showed D．fell

A．exit B．admission C．entry D．departure

A．even though B．as if C．so that D．in case

A．lines B．borders C．regulations D．permissions

A．criminal B．blue-collar C．beggar D．colleague

A．number B．career C．explanation D．name

A．calmed down B．thought aloud C．found out D．got through

A．rang B．visited C．questioned D．blamed

A．patient B．clever C．polite D．hardworking

A．recognize B．inform C．describe D．forgive

A．yelling B．pointing C．talking D．lying

A．job B．way C．chance D．business