Before I had my son, I spent two years working with children with disabilities. I learned that shouting and threats of punishment would result in a disaster. Coming up against their behaviour could only make the job harder and their behaviour more extreme. I found something that worked, though.
There was a very naughty boy in the nursery and a teacher who was generally very confident with the children was asked to take charge of him. One day the boy joined a session in the room next to mine. His appearance created an atmosphere of tension. He spent the entire session running around, hitting and kicking, and destroying property.
I was in the craft room working with some other children when my co-worker told me that this boy’s teacher was in tears, and could not get control of the situation. As we were talking，the boy ran in. I told my co-worker that I would take care of him.
I closed the door. He was full of energy, throwing things around and making a huge mess. But I could see that he was doing all these to annoy me. He needed connection, and this was the only way he knew how to ask for it. So I sat back down and kept quiet. Then he slowed down and began making a rocket. I talked to him about it. We continued like this for a few minutes before I slipped into the conversation:
“So what happened today?”
It was purely a question, no blame or anger in my tone. I believe that if I had criticized him, the gate that was slowly opening would have shut firmly closed. He told me that the teacher didn’t let him do what he knew well due to safety but asked him to do what he disliked. He also admitted that he had enjoyed making her run around and saw it as a game. I explained that his teacher had not seen it as a game and was very upset. This again was stated simply as a fact. I suggested that next time he had a session, he talk about what he hoped to do at the start，which might be easier for everyone. He agreed and was quiet for a moment. Then he looked at me with tears in his eyes before quietly asking if he could go to find his teacher to apologize.
The boy made trouble for his teacher because he_____   .

A．was accused of destroying property

B．was told not to yell at other children

C．was made to do things against his will

D．was blamed for creating an air of tension

Why didn’t the author do anything about the boy’s bad behavior at first?

A．She didn’t want to make it worse.

B．She didn’t mind the huge mess at all.

C．She was tired of shouting and threats.

D．She hadn’t thought of a coping strategy.

The author managed to get the boy to talk to her by    _____.

A．playing games with him

B．giving him a good suggestion

C．describing his teacher’s feelings

D．avoiding making critical remarks

Why did the boy have tears in his eyes in the end?

A．He was sorry about his reputation.

B．He was regretful about his behavior.

C．He was fearful of the author’s warning.

D．He was sad for the author’s misunderstanding.