请先阅读下面短文，掌握其大意，然后从方框内所给的词中选出最恰当的10个，并将答案填写到答题卷的相应位置。每个词限用一次。（每小题1分）
 
Deal with conflict
Losing friends is about as easy as making friends if you don’t know how to deal with anger and conflict .Conflict is part if everyone’s ______.It will show up at  school , at work and at home .It’s Ok to feel angry ,annoyed or sad. These feelings are _____,but different people deal with _________in different ways .Some people shout, call  people names ,or even hit the person who has ______them .Others do their best to keep away from disagreements but very few deal with  conflict ___________.
Dealing with conflict is a step by step progress._____ ______you start discussing the problem ,calm down ,count to 10 and imagine a relaxing _________.Then ,say what is really bothering you ,but watch how you express yourself .Don’t complain .Share  ______you feel by using  “I “ For example ,don’t say “You are always ordering me to do this or to do that ,”but “I feel sad_____you don’t pay attention to what I think .
You want people to _________your opinion so make sure you practice what you want to say .Listen carefully to the other person and accept that he or she might see the problem in a different way .Be open-minded and willing to say sorry .