Travel agency: Good morning. Can I help you?
Daisy: I’m sorry to say that I am     (disappoint) about my trip to Norwich. It is the     (bad) experience of my life!
Travel agency: What is the problem?
Daisy: Well, first of all,     (go) when I got on the bus. I turned    the guides for help, but they were impatient. I hate to say this,   they behaved impolitely towards us customers. Could you do something about this?
Travel agency: Hmm, I apologize. Did you find     wallet?
Daisy: No. And that’s not all. The bus was one hour late. Worse    , it picked up passengers   
the way to our destination. You really have to do something about it.
Travel agency: I’m so sorry, but sometimes the bus can    (delay) by some problems. We can’t always be sure that the bus will set out on time.
Daisy: Why didn’t you tell me the truth?     I booked the ticket, you promised to drive non-stop from Aye to Norwich.
Travel agency: I am terribly sorry to hear that. I will look into it immediately and give you a satisfactory reply.