请认真阅读下列短文，并根据所读内容在文章后表格中的空格里填人一个最恰当的单词。每空一词。
In the professional world, oral communication skills in the workplace, which are the art of using speech to convey information, thoughts and feelings to others, are important for the success of any organizations.
The 21st century has been considered to be an era of communication. The way we convey our thoughts is of great importance in building relationships. In the workplace, there are employees of diverse cultural and educational backgrounds. This makes team work on a difficult task, but with a clear understanding of the task to be achieved, all members work towards the same goal. Misunderstandings, conflicts and differences in opinions are easily managed when there is a clear flow of communication between team members.
With proper communication, a close relationship and trust build among the employees, therefore promoting excellent working conditions. An atmosphere of support and cooperation is promoted by properly conveying expectations of the management team to the employees and vice versa (相反的情况). Therefore, developing oral communication skills is important to success in life ahead.
How to improve oral communication? In the business world, individuals are expected to be confident about their beliefs and ideas. Therefore, they must include words like “in my opinion”， “as far as I know”. While improving skills on oral communication, people in the workplace must learn the art of listening. In addition, one must also have a positive body language during conversations. A person with a smiling face and positive attitude can raise the spirits of everyone around him. When we're talking to someone, we must give the other person an opportunity to talk as it improves our listening ability.
Communication is an art and it can be improved by working on it constantly. Since it is not an overnight work, one needs to learn it by observing people who are good at it.

Title	Oral communication skills in the workplace
________	The art of using speech to convey information, thoughts and feelings to others.
Importance	●The way we convey our thoughts plays a major ________ in building relationships. ●Understanding the task ________ makes employees work towards the same goal. ●A clear flow of communication can easily ________ the misunderstandings, conflicts and differences in opinions. ●Good relationships and trust among the employees built with proper communication can ________ excellent working conditions. ●Conveying expectations can promote support and cooperation.
________to improving oral communication	●Use words like “in my opinion” to show your ________ about your beliefs and ideas. ●Learn to be a good ________ in the workplace. ●Avoid using a   ________ body language during conversations. ●Smile and be positive to delight the people around you. ●Give the other person a chance to talk in a conversation.
Conclusion	Communication can be improved with ________ effort and we should learn from those who are good at it.