We're human, and it's not always easy to get along with everyone all the time. Sometimes we hurt people's feelings without intending to. Sometimes, we're   （deliberate） mean and we feel bad afterward. So we apologize. Apologies are one of the tools we use to build good friendships and relationships.     you say "I'm sorry" (and really mean it), it's because you probably feel bad that something you did or said hurt     person. Saying you're sorry is more than just words. You're also saying that you respect the other person    you care about his or her feelings. Apologizing shows you have empathy.
After apologizing, you might feel a little   （good）.The other person probably will, too. When you apologize in a caring way, you can feel good because you are trying to make things right again.
Sometimes a heartfelt "I'm sorry"    （fix） everything right away. Other times, it might take    while for someone to get past feeling upset. You may need to give the other person some time. Even after you say you're sorry, you might still feel bad about what you said or did — but you can feel good about apologizing, fixing the mistake, or making up your mind to do better. When someone apologizes to you, you may welcome it and be ready to forgive   happened and move on. Or you might not feel like being friendly again right away. If a person keeps hurting you and  （apologize ）without making an effort to change, you might not want to hang out   that person any more.