We stayed at the Altapura for 9 nights over the Christmas period. The hotel benefits from a perfect location with easy ski in and ski out. The ski room is well equipped and the staff are very friendly and helpful in fitting the correct skis and boots.
Overall the hotel is well appointed and conveniently located with its own underground car park, a selection of restaurants and spa facilities. We particularly enjoyed lunches on the sunny terrace(露天平台) facing the slopes and have a late afternoon drink at the bar area in the comfortable chairs and sofas which are surrounded by two fires.
We support the repeated comment in all the reviews that there is no control over the temperature in the room. We were also surprised the bathroom floor was not heated. This is to be expected at any five star hotel in the Alps and is a standard these days in so many homes that for a hotel not to have it is disappointing.
Our main letdown with the hotel was service and this was broken down to the actual servicing of the room and the overall operation of the hotel. By our third night we did complain to the management and the GM Praveen was quick to meet with us and crack all the issues as well as offer us a drink and dinner on the house, which was highly appreciated.
The managements’ timely response to our issues is why we have given this review 4 out of 5. Otherwise we would have given this hotel 3/5.
Overall if you are looking to stay at the highest resort in Europe and want to be guaranteed snow, then the Altapura is the place to stay at in Val Thorens.
What is the passage mainly about? (No more than 10 words)
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What is the repeated comment in all the reviews? (No more than 15 words)
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The underlined word “crack” in the 4th paragraph can be replaced by _______. (One word)
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Why did the author give the review 4 out of 5 instead of 3? (No more than 15 words )
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If you go traveling, what kind of hotel would you like to stay in? Why? (No more than
20 words)
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