Communication is an important part of any relationship. Many of us are          to share our experiences or emotions with our friends. But when it's our turn to lend a(n)       ,we soon become bored or are short of idea on how to _        and offer advice.
That's because of what researchers call "listener burnout（倦怠）”．A friend might talk to us         ,often complaining about the same               problems. When we offer quick advice to         the situation, we may be unconsciously trying to         0urselves from bumout. However, good listeners          their natural tendency to solve the other's problems hurriedly and to keep the  conversation brief.
To be a good__        ，you need to use "active listening". It starts with the real _        to  help others and think through their feelings. Don't         things. You can start by putting your phone__         and sitting close to your friend. Let your facial expressions       一what he or she is  saying.__      you are able to fully understand,acknowledge the other person's           by reflecting them back:"That must be really hard for you.”Use          words or even sounds such as“yes”， "right”,and"hmm"”to           the other person to continue.
0f course,a.         can be extremely hard if the other person is too critical.But don't get  defensive. Effective listeners don't          negative criticism.Instead,they listen and understand  what the person ls trying to convey         responding.

A．afraid B．hesitant C．shy D．eager

A．shoulder B．hand C．ear D．eye

A．respond B．explain C．argue D．quit

A．aimlessly B．endlessly C．deliberately D．cautiously

A．difficult B．old C．acute D．sensitive

A．fix B．discuss C．create D．describe

A．forgive B．protect C．discourage D．prevent

A．follow B．display C．form D．overcome

A．reader B．partner C．listener D．speaker

A．demand B．habit C．desire D．ability

A．skip B．rush C．overlook D．postpone

A．away B．off C．out D．up

A．record B．restrict C．reflect D．replace

A．Whether B．Since C．While D．If

A．suggestions B．purposes C．responses D．feelings

A．big B．tough C．strong D．shone

A．force B．remind C．encourage D．convince

A．conversation B．suggestion C．problem D．lecture

A．give up B．make up C．leave out D．block out

A．after B．before C．while D．once