Good communication skills are key to success in life and work．Without effective(有效的) communication，a message can turn         misunderstanding or even disaster．
Communication is the process by which we exchange information between people．To communicate well is to understand and to be understood．Communication can be            only when both the sender and the receiver understand the same information．
In today’s highly informational and technological environment，it has become more important to have good communication skills．Here are some important            to communicate effectively：
Know what you                 to say and why．Understand         the purpose of your message．Know to whom you are communicating and why．
How will you say it? We all know that it’s not always what you say, but how you say it, that          ．Begin by making eye contact．You show confidence when you look at others in the eyes when you speak．Second，notice your body language，        it can say so much more than your words．By          with your arms easily at your side，you tell others that you are         to hearing what they have to say．
Communication is a two-way street．After you have said         you have to say, stop and listen．It’s also necessary for you to learn some listening skills．

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A．peaceful B．successful C．careful D．harmful

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A．promise B．want C．offer D．refuse

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