As waiters, we deal with customers every day and when something goes wrong, somehow we have the ability to keep on going. It's our responsibility to __      the customer.
I remember my first ____     job was at a fine restaurant. One afternoon, the manager informed all the cooks and waiters that a VIP ___     were coming for lunch. The group were __      VIPs in the city's fashion industry.
After the group arrived and got ____      comfortably, drinks were ____     . Normally, the head waiter would be in charge of wine service. ___     ， the manager asked me to serve that afternoon. I had ____      done wine service, nor had I ever served a group of twelve.
I arranged 12 wine glasses on the tray and went to the table. As I ___     _ one of the glasses in front of the first customer, somehow I had ___     my grip (抓，握) and six glasses fell on top of a young woman, and then to the floor and ___      in pieces. I felt frightened and my face turned red. I apologized many times to the ___     and to the rest of the group.
Quickly, the manager ___      my aid and helped in the cleanup, and sent out their drinks right away. I didn't understand why, but the group were forgiving me and the young woman ____     informed me it was OK.
My manager pulled me to the side and said, “If you know why an accident happened, ___     _ from it and move on. You still have a table to serve and you can't show your ____     _ or your disappointment. Mistakes and accidents do happen. Keep your ____     _ up and be confident. The glasses are replaceable.”
I understood why he was truly a well ___      restaurant manager within the neighborhood. His ___     _ relationship with the group made the situation ___      and the group forgave me for that.

A．welcome B．please C．invite D．feed

A．servant B．waiter C．cook D．director

A．family B．class C．number D．group

A．taken up with B．made up of C．added up to D．recognized as

A．seated B．introduced C．dressed D．satisfied

A．bought B．sold C．got D．ordered

A．Therefore B．Besides C．However D．Though

A．often B．never C．once D．Little

A．cleaned B．shook C．set D．broke

A．got B．lost C．forgot D．caught

A．stood B．kept C．lay D．stayed

A．woman B．manager C．man D．guest

A．took over B．gave up C．came to D．rushed against

A．Impatiently B．angrily C．repeatedly D．regretfully

A．hear B．learn C．Tell D．change

A．nervousness B．apology C．excitement D．carelessness

A．nose B．head C．face D．hand

A．behaved B．visited C．respected D．understood

A．new B．close C．terrible D．famous

A．special B．possible C．calm D．comfortable