I was born and raised in Minnesota, the USA, but as an adult I have mostly lived in Europe and Africa. I teach cross-cultural management at the International Business School near Paris. For the last 15 years, I’ve studied       people in different parts of the world build trust, communicate and make decisions         in the workplace.
While travelling in Tokyo recently with a Japanese        , I gave a shorttalk to a group of 20 managers.         , I asked whether there were any questions or comments. No      went up, so I went to sit down. Mycolleague whispered to me, “I think there          were some comments, Erin.Do you mind if I try?” I agreed, but I guessed it a waste of         . He askedthe group again, “ Any comments or questions”.
Still, no one raised a hand,          this time he looked very carefully at each person in the silent audience. Gesturing to one of them, he said, “ Do you have            to add?” To my amazement, she        “ Yes, thank you.” and asked me a very interesting question. My colleague repeated this several times         the audience and asking for more questions or comments.
After the session, I asked my colleague, “ How did you          that those people had questions?” He        , not sure how to explain it, and then said, “ It has to do with how           their eyes are.”
He continued, “In Japan, we don’t           as much direct eye contact as you do in the west. So when you asked if there are any          , most people were not looking directly at you. But a few people in the          were looking right at you and their eyes were bright. That           that they would be       to have you call on them.
I thought to myself I would ever have learned from upbringing in Minnesota. Since then, I try to        understanding behavior in other cultures I encounter, and keep finding the bright eyes in the room.

A．why B．when C．while D．how

A．specially B．especially C．silently D．secretly

A．student B．friend C．classmate D．colleague

A．At the end B．In details C．At all D．In a word

A．mouths B．legs C．hands D．heads

A．totally B．nearly C．actually D．frequently

A．breath B．money C．times D．talent

A．so B．but C．because D．and

A．nothing B．all C．something D．everything

A．refused B．agreed C．asked D．responded

A．thinking about B．looking up to C．looking at D．looking for

A．suspect B．convey C．respect D．know

A．nodded B．decided C．made D．hesitated

A．lovely B．beautiful C．bright D．fixed

A. let          B. make         C. take         D get

A．comments B．ideas C．decisions D．reports

A．classroom B．group C．school D．jury

A．tells B．indicates C．convinces D．informs

A．happy B．confident C．kind D．clever

A．focus on B．depend on C．live on D．move on