阅读下面对话，按照句子结构的语法性和上下文连贯的要求，在空格处填入适当的词或使用括号中词语的正确形式填空（最多不超过3个）
Travel agency: Good morning. Can I help you?
Daisy: I’m sorry to say that I am (disappoint) about my trip to Norwich. It is the (bad) experience of my life!
Travel agency: What is the problem?
Daisy: Well, first of all, I found my wallet(go) when I got on the bus. I turned the guides for help, but they were impatient. I hate to say this, they behaved impolitely towards us customers. Could you do something about this?
Travel agency: Hmm, I apologize. Did you findwallet?
Daisy: No. And that’s not all. The bus was one hour late. Worse, it picked up passengers    the way to our destination. You really have to do something about it.
Travel agency: I’m so sorry, but sometimes the bus can(delay) by some problems. We can’t always be sure that the bus will set out on time.
Daisy: Why didn’t you tell me the truth?I booked the ticket, you promised to drive non-stop from Aye to Norwich.
Travel agency: I am terribly sorry to hear that. I will look into it immediately and give you a satisfactory reply.