阅读下面短文，从短文后各题所给的四个选项(A, B, C和D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
We waiters need to face all kinds of customers every day. When something goes wrong, we should have the ability to keep on going and   ________ the customers.
I remember my first job was at a fine restaurant. One day, the manager informed all the cooks and  ________ that a VIP group were coming for  ________ ．The group were VIPs in the city's restaurants Indus  ________  10 people.
After they arrived, we let them get   ________   comfortably and drinks were ordered.  ________ , the head waiter would be the person in ________   of  wine service. However, the manager asked me to serve that noon. I had never served a group of 10,  ________had I done wine service.
When it's turn to   ________ one of the wine glasses in front of a young woman, somehow I lost my trip(抓）and the other ________  fell on top of her, and then to the floor and   ________ in pieces. I felt ________and apologized many times to the woman and to the rest of the group.
Quickly, the manager  ________  my aid, helped in the clean-up, and sent out their   ________right away. The group forgave me and the young woman repeatedly informed me it's OK.
________ on that day, my manager told me, "Mistakes and ________  do happen. If you know why they happened, learn from it and move on,   ________ you still have a table to serve. Keep your head up and be confident. The glasses are   ________．"
I understand why he was truly a well respectable restaurant manager within our   ________  ．His close relationship with the group made the situation calm and the group  ________  me for that.

A．please B．attract C．invite D．welcome

A．cookers B．servants C．waiters D．cleaners

A．meal B．dinner C．breakfast D．lunch

A．made up of B．let in as C．added up to D．recognized as

A．satisfied B．seated C．dressed D．introduced

A．Quickly B．Rapidly C．Normally D．Naturally

A．charge B．change C．honor D．favor

A．never B．ever C．little D．nor

A．set B．broke C．shook D．cut

A．wine B．glasses C．coffee D．cookers

A．laid B．lay C．lain D．lied

A．amazing B．surprised C．frightened D．scaring

A．took over B．gave in C．rushed against D．came to

A．dishes B．drinks C．waters D．wines

A．Lately B．Latest C．Later D．Last

A．accidents B．faults C．incidents D．errors

A．owing to B．thanks to C．while D．for

A．available B．acceptable C．replaceable D．repeated

A．restaurant B．neighbor C．district D．city

A．blamed B．forgave C．thanked D．praised