A： Hello， customer service．（1） 　　

B： Hello． I ordered some books from you about a week age． （2） 　　

A： OK． Let me check that．（3） 　　

B： Where can I find the order number？

A： It's on the top right corner of your receipt（收据）．

B： OK， I see it． It's 39829**1 and my name's Chris Bolton．

A： Thank you， Mr Bolton． （4） 　　So it should arrive at the end of this week．

B： Great!（5） 　　Goodbye．

A： Bye．

A． What's your address？ B． Jenny speaking． C． Thanks． D． Can you give me your name and order number？ E． But I haven't received them yet． F． I'm sorry to hear that． G． Your order just went out two days ago．