1．What's Julie's purpose in complaining about the robot？（根据短文内容回答问题）　　

2．Please list two problems that the robot has given to Julie with two sentences （no more than 10 words per sentence ）（请列举顾客投诉机器人的两个问题，每句不多于10词）　　

3．Please translate the underline sentence into Chinese （请将文中画线句子翻译成汉语）　_　

4．Complete the statement using a word from the text according to K3's reply （请从回信中找出一个适当的词，填入下句空白处）

The　　between Julie and Robot Z4 is so important that K3would like to send someone to help if necessary

5．What will you do to get on well with him if you have a robot like Z4？（请写出两个英语句子，不得重复文中内容）　　．