To：[e-mail]	From：[e-mail]
Subject：Help!	Date：15/04/2019：05 AM
Dear Aunt Carla，    I'm having a problem with my classmate，Joan，at school．The other day I wrote an email to another classmate，Beth，in which I said something about Joan that perhaps wasn't very nice．Unluckily，when Beth was writing back to me，she sent it to HYPERLINK "mail to：[e-mail]，" [e-mail]， which is Joan's email address!Now Joan is really angry with me and won't talk to me，and Beth is unhappy as well．She has said sorry to me a hundred times already，but the harm is done．I feel bad，because I would never have said those things to Joan's face，but how do I get her to forgive（谅解）me？What should I do？
To：[e-mail]	From：[e-mail]
Subject：Some advice	Date：16/04/2019：30 AM
Dear Eric，    This problem is more common than you might think!Email is very useful，but also very dangerous，as you don't know where your message might end up!First of all，you should say sorry right away to Joan．Explain that it was a mistake，and that you didn't mean to hurt her feelings．It may take time for her to be able to forgive you，but that's up to her．Then you might want to do something nice for her．Perhaps send her some flowers to show that you're truly sorry．Also，you should remember that old saying："If you don't have anything nice to say，don't say anything at all．"And good luck! Carla

（1）If you have any problem，you'd better send an email to 　　．

A．	[e-mail]
B．	[e-mail]
C．	[e-mail]
D．	[e-mail]

（2）How soon did Eric get the reply from Aunt Carla？ 　　

A．	In one day．
B．	In two days．
C．	In a week．
D．	In a month．

（3）Why did Eric write the email to Carla？ 　　

A．	To say sorry．
B．	To ask for advice．
C．	To give advice．
D．	To say something unfriendly．

（4）Carla gave 　　pieces of advice to Eric．

A．	five
B．	four
C．	three
D．	two