Hundreds of people have formed impressions of you through that little device(装置)on your desk. And they've never actually 21you. Everything they know about you 22through this device, sometimes from hundreds of miles away. 23 they feel they can know you 24 from the sound of your voice. That's how powerful the 25is.

Powerful, yes, but not always 26. For years I dealt with my travel agent only by phone. Rani, my faceless agent whom I'd never met 27, got me rock-bottom prices on airfares, cars, and hotels. But her cold voice really 28 me. I sometimes wished to 29 another agent.

One morning, I had to 30 an immediate flight home for a family emergency. I ran into Rani's office 31 . The woman sitting at the desk, 32 my madness, sympathetically jumped up. She gave me a 33 smile, nodded while listening patiently, and then printed out the 34immediately. "What a wonderful lady!" I thought.

Rushing out 35I called out over my shoulder, "By the way, what's your name?" "I'm Rani," she said. I turned around and saw a 36woman with a big smile on her face waving to wish me a safe trip. I was 37! Why had I thought she was cold? Rani was, well, so 38 .

Sitting back in the car on the way to the airport, I figured it all out. Rani's 39---her warm smile, her nods, her 'I'm here for you' 40 ---were all silent signals that didn't travel through wires.

21.

A．

accepted

B．

noticed

C．

heard

D．

met

22.

A．

came

B．

moved

C．

ran

D．

developed

23.

A．

Thus

B．

Yet

C．

Then

D．

Indeed

24.

A．

rather

B．

also

C．

just

D．

already

25.

A．

Telephone

B．

voice

C．

connection

D．

impression

26.

A．

direct

B．

useful

C．

easy

D．

accurate

27.

A．

in person

B．

by myself

C．

in public

D．

on purpose

28.

A．

annoyed

B．

interested

C．

discouraged

D．

confused

29.

A．

promote

B．

train

C．

find

D．

know

30.

A．

arrange

B．

postpone

C．

confirm

D．

book

31.

A．

for the first time

B．

at any time

C．

from time to time

D．

in good time

32.

A．

expecting

B．

seeing

C．

testing

D．

avoiding

33.

A．

shy

B．

comforting

C．

familiar

D．

forced

34.

A．

bill

B．

form

C．

ticket

D．

list

35.

A．

hopefully

B．

disappointedly

C．

gratefully

D．

regretfully

36.

A．

careful

B．

serious

C．

nervous

D．

pleasant

37.

A．

amused

B．

worried

C．

helpless

D．

speechless

38.

A．

calm

B．

nice

C．

proud

D．

clever

39.

A．

forgiveness

B．

eagerness

C．

friendliness

D．

skillfulness

40.

A．

explanation

B．

attitude

C．

concept

D．

Behavior