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高中英语

Every Saturday night my family and I go out and feed the homeless people in the city of Orlando. There are hundreds of people across the city without any          or shelter. We have been doing this for several months. We wanted to see what it was like in the          of a homeless  person .
One special thing I like to          is, my family and I do not eat before we begin our             so we know how it feels to be          . All of the areas we go to are very          , such as Parramore, Gore Street and downtown Orlando. We all get together in the           and prepare the food. Some of the meals are sandwiches and cookies and a bottle of water. Sometimes my mom            a steaming hot delicious meal. We then           them all up to feed 30 or more people. I like to write special              on the bag like , “God loves you”.
Before my family and I get into the car , we ask God for protection in a family prayer. A lot of people           homeless people. Not all homeless people are drug addicts or            people. Some are           nice. Some of them just had bad things that         to them.
At first, we had to earn their trust, because a lot of people are            to them for no good reason. But now that they see us every week they           us. We even know some of their names. We all have to remember that these are people that have         .
Some of them shake our hands for giving them food. Some of them do really funny dances because they are happy.
After we finished feeding the homeless, it makes me             what I have at home. Sometimes it makes me sad, and makes my mom           . I love feeding the homeless, and making a(n)           in someone’s life.

A.power B.strength C.experience D.food

A.belief B.plan C.life D.dream

A.mention B.charge C.expect D.gain

A.collection B.journey C.holiday D.investigation

A.curious B.separate C.tense D.hungry

A.dangerous B.tidy C.busy D.peaceful

A.birthday B.kitchen C.field D.restaurant

A.eats B.buys C.prepares D.serves

A.break B.give C.use D.bag

A.notes B.poems C.novels D.articles

A.arrest B.misunderstand C.save D.adopt

A.patient B.active C.bad D.careless

A.finally B.luckily C.barely D.really

A.happened B.owed C.led D.added

A.interesting B.mean C.familiar D.unusual

A.trust B.respect C.forgive D.relax

A.tasks B.goals C.feelings D.methods

A.accept B.require C.spend D.appreciate

A.fight B.cry C.complain D.argue

A.experiment B.fortunate C.difference D.report

  • 题型:未知
  • 难度:未知

A young man was one day taking a walk with a professor. As they went along, they saw   36  in the path a pair of old shoes. They guessed the shoes belonged to a poor man who had   37   finished his day’s work in a field close by.
  The student   38   the professor, saying, “Let’s play the man a(n)   39  : we will hide his shoes, and we stay behind those bushes to see his   40   when he cannot find them.”
  “My young friend,” answered the professor, “we should never   41   ourselves in that way. You are   42  , and may give yourself a greater pleasure by helping the poor man. Perhaps we put a   43   into each shoe, and watch his reaction.”
  The student did so, and they both   44   themselves behind the bushes. The poor man soon finished his work, and came   45   the field to the path where he had left his coat and shoes. While   46   his coat he slipped his foot into one of his shoes; but feeling something   47  , he bent down to feel what it was, and found the coin.
He was    48  , and looked at the coin again and again. He then looked around   49   on all sides, but no person was to be seen. He now put the money into his pocket, and began to put on the other shoe; but his surprise was   50   on finding the other coin.
  His feelings overcame him; he fell upon his   51  , looked up to heaven and preyed, He spoke of his wife, sick and   52  , and his children without bread. The timely giving, from some unknown hand, would   53   from dying.
  The student was moved and his eyes filled with tears. “Now,” said the professor, “are you not much better pleased than if you had played your   54   trick?”
The youth replied, “Thank you! Sir! I feel now the   55   of those words, which I never understood before: ‘It is more blessed to give than to receive.’

A.hanging B.lying C.sitting D.hiding

A.nearly B.seemingly C.closely D.equally

A.looked back B.referred to C.turned to D.puzzled over

A.fun B.amusement C.entertainment D.trick

A.opinion B.reaction C.emotion D.reply

A.treat B.dedicate C.amuse D.occupy

A.healthy B.cool C.mean D.rich

A.coin B.penny C.dollar D.pound

A.performed B.placed C.played D.proved

A.around B.across C.into D.toward

A.taking on B.looking on C.putting on D.hanging on

A.hard B.tight C.soft D.loose

A.surprised B.excited C.joyful D.satisfied

A.that B.it C.themselves D.himself

A.decreased B.accelerated C.doubled D.improved

A.hands B.knees C.feet D.legs

A.beautiful B.merciless C.hopeful D.helpless

A.support B.learn D.save

A.intended B.required C.wanted D.interested

  • 题型:未知
  • 难度:未知

As we all know, some people get thirsty not for water. They are thirsty to ____a dream or to make something different. I think it is those people who are eager for ____ with an unquenchable (不能磨灭的) thirst who, ____, are likely to be most satisfied with their lives.
Author Napoleon Hill said, “____ is the starting point of all achievement, not a hope, not a wish, ____ a strong desire which transcends (超越) everything.” He is really ____ a deep thirst.
Alan C. Elliott tells in his book A Daily Does of the American Dream about a five-year study that was undertaken to ____ what made some people extraordinarily successful. The study consisted of detailed research into the ____ of 120 of the nation’s top artists, athletes, and scholars.
He reports that the researcher was ____ to find that natural abilities played only a small part in the ____ of those individuals. But research found that they ____ a powerful thirst to succeed. They practiced the piano four hours every day, ___ well before school in the morning to practice swimming or running, or spent much time ____ (time they could have spent hanging out with friends) working on science projects or painting.
Parental support was also a key factor. ____ of these extraordinarily thirsty young people helped out, ____ their children to great ideas and influential persons. Many sacrificed to ensure that their children received ____training. But in the end, it was their children’s ____ that made the difference.
The principle ____ adults, too. If you want to be more successful, the question you might first ask yourself is, “How thirsty am I?” Your ____ in any field you choose, anything you want to be or anything you want to do will ____ your answer to that simple question.

A.search B.realize C.understand D.enter

A.anything B.everything C.nothing D.something

A.in the end B.for example C.by the way D.on the contrary

A.Determination B.Courage C.Desire D.Convince

A.but B.so C.or D.and

A.building up B.suffering from C.looking for D.talking about

A.predict B.discover C.wonder D.question

A.tasks B.jobs C.lives D.games

A.surprised B.satisfied C.frightened D.disappointed

A.failure B.history C.procedure D.development

A.abandoned B.possessed C.offered D.required

A.stood B.stayed C.rose D.fell

A.alone B.awake C.alive D.alike

A.Teachers B.Managers C.Friends D.Parents

A.passing B.exposing C.devoting D.throwing

A.ordinary B.cruel C.good D.physical

A.thirst B.anger C.worry D.fortune

A.stands for B.turns to C.goes against D.applies to

A.success B.loss C.salary D.result

A.carry on B.insist on C.depend on D.bring on

  • 题型:未知
  • 难度:未知

My wife and I had just finished the 150-mile trip home from our daughter’s college. It was the first time in our life that we would __36__ for any length of time. We wondered how other people had __37__ it.
Later in bed, I __38__ the time I started college. My father had driven me, too. My mother had to stay home to keep the __39__ from getting into the crops. I, the fourth in a line of brothers, was the first to __40__ college.
The truck was slow, and I was glad. I didn’t want to get to the city __41__. I shook hands with my father in the truck and he didn’t say a word. But I knew he was going to make a little __42__. He finally said, “I never went to college and __43__ of your brothers did. I can’t say don’t do this or that, because everything is __44__ and I don’t know what is going to come up, but I think things will __45__. When you get a job, be sure to be honest and work hard.” I knew that soon I would be __46__ in the big town and I would be __47__ the life home.
Then my father __48__ the Bible that he had read so often. I knew that he would miss it but I must __49__ it. He just said, “This can help you __50__ you will let it.”
When I finished school I took the Bible __51__ to my father. But he said he wanted me to __52__ it.
Now, too often, I remember. It would have been so __53__ to give it to my daughter when she got out of the car. But I didn’t. My father could give me only a Bible, but now I don’t really believe that I gave her half as __54__ as my father gave me. So the next morning I __55__ up the book and sent it to her. I wrote a note “This can help you.” I said, “if you will let it.”

A.worry B.separate C.stay D.travel

A.left B.stood C.enjoyed D.tried

A.wasted B.spent C.remembered D.killed

A.policemen B.workers C.cattle D.birds

A.graduate from B.go away to C.set out D.set up

A.very late B.far away C.too soon D.once again

A.speech B.living C.promise D.progress

A.some B.one C.none D.all

A.impossible B.different C.difficult D.favorite

A.work out B.die out C.hold out D.break out

A.happy B.alone C.free D.lost

A.losing B.spending C.missing D.living

A.brought about B.brought out C.brought up D.brought down

A.refuse B.mark C.follow D.take

A.if B.unless C.but D.though

A.down B.up C.back D.away

A.keep B.return C.post D.sell

A.popular B.strange C.ready D.nice

A.much B.many C.far D.good

A.set B.turned C.gave D.wrapped

  • 题型:未知
  • 难度:未知

In your life,nothing happens by chance or by means of good or bad luck.Everything        to test the limits of your soul.Without these small tests,life would be like a smoothly paved,     ,flat road to nowhere.Safe and comfortable but dull and pointless.
If someone        you or breaks your heart,forgive them for they have helped you        trust and the importance of being cautious to whom you open your heart to.If someone loves you,love them back        ,not only because they love you,but because they are teaching you to love and opening your heart and        to things you would have never felt or seen without them.
Make every day count.Appreciate every        and take from it everything that you possibly can,for you will never be able to experience it again.

A.takes B.occurs C.shows D.breaks

A.busy B.muddy C.straight D.enjoyable

A.wins B.interests C.influences D.hurts

A.look through B.1earn about C.watch out D.adjust to

A.unconditionally B.desperately C.intentionally D.instantly

A.arms B.mouth C.brain D.eyes

A.success B.failure C.moment D.challenge

  • 题型:未知
  • 难度:未知

One of the most common questions parents ask me is,“How,in this competitive world,can you raise kind children” My answer is “to begin by being a   adult”. When your child you go the extra mile to help a friend,he will naturally    this as the right way to live.
We are mirrors for our   . When children observe your examples of kindness,they'll know    to begin. One day,I mentioned that I had a   ,and my 8yearold daughter     upstairs to run a bath for me. You know who    her stomachaches in just such a way.
Kindness is a quality that isn't often    in our schools,so we must make a strong effort to acknowledge it   . A busy mother I know is making a(an)     to acknowledge her young son's kindness. She says,“Once I was with my son on a bus,and he sat next to a classmate using a wheelchair, I was amazed at    helpful and considerate he was,and I was    to praise him when we got home.”
Kindness,compassion(同情),and love    from understanding and respect,and in turn create more of   . It would help to acknowledge kids' thoughtfulness instead of     competition. In an achievementoriented (成绩导向型) culture,we may focus more     grades and sports victories than on   of the heart.    the time to acknowledge kind actions as having true worth. We can kindness in our everyday lives,for example,by creating a “kindness board”.

A.normal B.knowledgeable C.selfless D.kind

A.sees B.watches C.stares D.inspects

A.think B.consider C.respect D.look

A.students B.kids C.parents D.adults

A.when B.why C.where D.what

A.headache B.fever C.cold D.stomachache

A.walked B.moved C.rushed D.stepped

A.had treated B.was treating C.has treated D.would treat

A.given B.rewarded C.received D.accepted

A.in public B.in secret C.at home D.on a bus

A.plan B.trick C.promise D.effort

A.what B.how C.so D.such

A.quick B.late C.slow D.sorry

A.leave B.give C.make D.grow

A.both B.none C.neither D.all

A.increasing B.reducing C.preventing D.filling

A.in B.with C.for D.on

A.weight B.values C.easiness D.satisfaction

A.Spend B.Cost C.Waste D.Take

A.push B.form C.throw D.make

  • 题型:未知
  • 难度:未知

阅读下面短文, 从短文后所给各题的四个选项(A、B、C和D)中, 选出可以填入空白处的最佳选项。
One Sunday, a mother took her son and little daughter to watch a circus. In the         of the circus, the little girl, Jenny, fell        in her mother’s lap(大腿).The brother, Jack, who was six, stayed awake, and         the latter half with his mother. When it was over, the mother        Jenny in her arms and carried her to the bus station. It was      that night, so she took off her scarf and gently      Jenny’s head with it.
When they arrived home, the mother       carried Jenny into the bedroom and        her to sleep. After Jack had changed his clothes, his mother lay down next to him to talk about the evening together.     , when the mother asked what he liked most, there was no        on his part. She was a little        .He used to speak non-stop whenever something exciting happened.
She was       that something was wrong: he had been so         on the way home and while getting ready for bed. She        hearing nothing from him.
Suddenly Jack         on his side, facing the wall.She        why and got up to see his eyes welling up with tears.
“What is       , honey? ”
He turned back.She could sense he was feeling some        for the tears although he wiped away the tears right away.
“Mom, if I were cold, would you put your scarf around me, too?”
Of all the       of that special evening out together, the most important for Jack was a little          of affection—a momentary, unconscious showing of her love to his little sister.
In relationships, little things matter the most.a



A.beginning B.middle C.end D.course


A.tired B.sick C.asleep D.bored


A.waited B.heard C.performed D.enjoyed


A.took up B.picked up C.woke up D.held up


A.dark B.cloudy C.rainy D.freezing


A.covered B.shook C.knocked D.turned


A.second B.next C.first D.last


A.begged B.forced C.put D.encouraged


A.Therefore B.Finally C.Instead D.However


A.surprise B.response C.pleasure D.impression


A.polite B.dishonest C.rude D.disappointed


A.satisfied B.convinced C.amazed D.judged


A.relaxed B.still C.quiet D.sad


A.regretted B.remembered C.forgot D.appreciated


A.turned over B.turned up C.took over D.looked over


A.realized B.explained C.learned D.wondered


A.on B.up C.about D.over


A.danger B.time C.embarrassment D.experience


A.people B.processes C.performances D.events


A.movement B.support C.act D.behavior
  • 题型:未知
  • 难度:未知

阅读下面短文,从短文后各题所给的四个选项(A.B.C和D)中,选出可以填入空白处的最佳选项。
Relationships are hard. It doesn't matter whether it is a relationship      two workmates, a doctor and a patient, a mother and her child or a couple. The fact is,      it  is a relationship involving people, there will always be conflicts once in a while because       human beings are complicated(复杂的).
I guess even in the animal kingdom there are complications, too. For instance, just last weekend l thought my neighbor's cows were      .They like standing outside our gate where there is a huge tree they use to        themselves from the burning sun. Anyway, it was quite         that the grey cow was angry about something and since I didn't      “cows", I couldn't tell what she was complaining about. My guess was that one of the other cows had done/said something to   . her because there was one cow she kept ”addressing".
I guess this goes to     tat as long as one is breathing (man or animal), misunderstandings and       .will always happen, regardless of whether it is at home or at the office, until one is finally       
The         is how you handle your displeasure. How do you conduct your arguments? What words do you use7 After the argument, do you ever sit back and probably      anything that you might have said in anger? I ask this        I know for a fact that when you are angry, the likelihood of having the best       you'll ever regret is very high. The words you speak to someone can either build them up, or break them down, or start
a       in their heart or put it out completely. That is how       words are. Words have the power to      or destroy.
If you do not want to hurt those you come into     with, remember to be careful with your words because once they are        ,they can only be forgiven, not forgotten。



A.after B.above C.under D.between


A.as soon as B.as well as C.as long as D.as far as


A.naturally B.similarly C.fortunately D.suddenly


A.laughing B.arguing C.watching D.crying


A.protect B.enjoy C.behave D.blame


A.proud B.typical C.lucky D.obvious


A.respect B.doubt C.understand D.prepare


A.remind B.inspire C.attract D.annoy


A.report B.imagine C.prove D.admit


A.competition B.accidents C.silence D.disagreements


A.dead B.weak C.careless D.nervous


A.chance B.question C.result D.cause


A.regret B.forget C.receive D.complete


A.if B.because C.until D.though


A.speech B.calmness C.patience D.attempt


A.pipe B.lamp C.fire D.cigarette


A.funny B.busy C.powerful D.loud


A.last B.create C.return D.feel


A.concern B.consideration C.comparison D.contact


A.opened B.translated C.said D.noticed
  • 题型:未知
  • 难度:未知

完形填空,阅读下面短文,从短文后各题所给的四个选项中(A、B、C和D)中,选出可以填入空白处的最佳选项, 并在答题卡上将该项涂黑。
Remembering My Father’s Vest
People get into trouble because they don’t know enough to keep cool. As a child, I had a lot of ________ that had been held back and not released. Worse still, I was not good at  ________  constructively.
Once as I was getting ready for school, my mother ________  me my father’s vest instead of mine. This was around the time when I was going to be larger in  ________ than my father, so as I put on the vest, I felt like I was being choked in it! I  ________   that it was a small oversight(疏忽) on my mother’s part, but  ________the feeling of being choked drowned me and I got very angry.
I took my anger out on my mother ________  thinking much. I was so upset when she had handed me the wrong vest, and I ________by violently tearing it apart from my chest!
Later, my mother shared her own ________  with my father: “ See what your son has done.”
Instead of scolding or abusing me, my father________  responded by asking my mother to  ________ the vest. He then worn it to work the next day.
When my mother told me about my father’s response much later, when I had________from my fit, I immediately felt a great sense of  ________ for my violent behavior, just   ________  that he was spending the entire day wearing a(n)________  vest. At the same time, I was filled with great ________ for my father, whose gentle kindness taught me a life lesson I would treasure forever.
On that day, I made a  ________  never to let anger get the better of me. I learn to ________ other when I think that they behave in an unfair, cruel, or unacceptable way, ________ forgiveness is a tool to turn anger off. And whenever I have difficulty ________  my strong emotion, I try to remember my father’s vest.



A.pressure B.anger C.stories D.tears


A.listening B.debating C.communicating D.working


A.handed B.sent C.delivered D.carried


A.size B.weight C.height D.mind


A.expected B.discovered C.suspected D.realized


A.anyway B.somehow C.somewhat D.however


A.without B.beyond C.besides D.despite


A.performed B.agreed C.reacted D.declined


A.excitement B.frustration C.enthusiasm D.failure


A.calmly B.politely C.attentively D.anxiously


A.save up B.give away C.hold back D.sew up


A.recovered B.changed C.developed D.benefited


A.disappointment B.sympathy C.panic D.shame


A.hoping B.joking C.imaging D.supposing


A.old B.broken C.torn D.shabby


A.curiosity B.pride C.envy D.admiration


A.choice B.decision C.requirement D.compromise


A. respect B.assist C.appreciate D.forgive


A.and B.but C.for D.do


A.controlling B.expressing C.treasuring D.monitoring
  • 题型:未知
  • 难度:未知

完形填空
阅读下面短文,从短文后各题所给的四个选项(A,B,C和D)中选出可以填入空白处的最佳选项,并在答题卡上将该项涂黑。
Dear Laura,
I just heard you told an old story of gift giving and unselfish love in your program. You doubted that such unselfish love would happen in today’s world. Well, I’m here to give you  ________ .
I wanted to do something very  ________  for my fifteen – year – old son, who has always been the perfect child. He   ________   all summer to earn enough money to buy a used motorcycle. Then, he spent hours and hours on it   ________ it looked almost new. I was so   ________  of him that I bought him the shiniest helmet(头盔) and a riding outfit.
I could   ________  wait for him to open up his gift. In fact, I barely slept the night before. Upon awakening. I went to the kitchen to   ________   the coffee, tea, and morning goodies. In the living room was a beautiful keyboard with a   ________ : “To my wonderful mother, all my love, your son.”
I was so   ________  . It had been a long – standing joke in our family that I wanted a piano so that I could  ________  lessons. “Learn to play the piano, and I’ll get you one” was my husband’s   ________.
I stood there shocked, crying a river, asking myself how my son could  ________   this expensive gift.
Of course, the   ________   awoke, and my son was thrilled(激动的)with my reaction. Many kisses were   ________, and I immediately wanted him to  ________   my gift.
As he saw the helmet and outfit, the look on his face was not  ________   what I was expecting. Then I  ________  that he had sold the motorcycle to get me the keyboard.
Of course I was the proudest mother   ________  on that day, and my feet never hit the ground for a month.
So I wanted you to know, that kind of love still  ________   and lives even in the ever–changing world of me, me, me!
I thought you’d love to  ________   this story.
Yours,
Hilary
P.S. The next day, my husband and I bought him a new “used” already shiny motorcycle.



A.hope B.advice C.support D.courage


A.polite B.similar C.special D.private


A.played B.studied C.traveled D.worked


A.after B.before C.unless D.until


A.sure B.fond C.proud D.confident


A.perhaps B.really C.almost D.hardly


A.start B.cook C.set D.serve


A.note B.notice C.word D.sign


A.disturbed B.confused C.astonished D.inspired


A.give B.take C.draw D.teach


A.reason B.request C.comment D.response


A.present B.afford C.find D.order


A.neighbor B.building C.home D.house


A.exchanged B.experienced C.expected D.exhibited


A.tear B.open C.check D.receive


A.purely B.basically C.obviously D.exactly


A.realized B.remembered C.imagined D.supposed


A.only B.still C.ever D.even


A.works B.exists C.matters D.counts


A.send B.publish C.share D.write
  • 题型:未知
  • 难度:未知

My friend BJ Gallagher once worked as a training manager for a large newspaper, which was more than a hundred years old.The company’s past    had blinded the authorities to the need for change, and they    new ideas and would say “This is the way we’ve always done it.”.As the years went by, BJ grew more and more    with their short-sightedness.Finally, she left the company.But she found that she hadn’t left her    behind when she resigned.She carried it with her, like “rocks in the stomach”.
“I finally decided to    about my experiences and my feelings.I   it would be a good mental health       .I wanted to be rid of that company and those people, once and for all.So I wrote and wrote.It wasn’t just a story that poured out — it was a whole    ! My resentment (怨恨)    my writing.The whole world would know how    they were!”
“What   when the book came out?” I asked BJ.
“Not much,” she replied, “The newspaper kept doing what it had    done.My feelings didn’t    them one bit, but it took me several more years to finally   my negative emotions.Finally, the time came when I decided to make amends (修正) for the angry things I had said about the company.I    my former boss to dinner and made my    .I told him I was sorry for being so resentful.It was    a great healing process for me.”
“What was the    outcome?” I asked her.
“Gratitude,” she replied, “Not only wasn’t I resentful any more, but I was grateful to the company.If I hadn’t had those    experiences, I never would have written a book.And the book became hugely successful — now    in 21 languages.In short, my resentment gave way to gratitude.”
She smiled, “I owe them a debt of thanks for giving me such a great tale to tell.”
Trading resentments for gratitude isn’t always easy.But it’s worth it,       gratitude is a far happier feeling than resentment.



A.skill B.management C.success D.business


A.resisted B.got C.broke D.shaped


A.move B.frustrated C.excited D.surprised


A.sadness B.worry C.doubt D.anger


A.think B.are C.write D.talk


A.proved B.figured C.concluded D.agreed


A.exercise B.suggestion C.lecture D.theory


A.diary B.lesson C.accident D.book


A.prevented B.delayed C.fueled D.corrected


A.sensitive B.successful C.greedy D.stupid


A.happened B.reported C.received D.resulted


A.sometimes B.always C.recently D.already


A.forgive B.reward C.bother D.cheat


A.think of B.get over C.pass on D.look through


A.invited B.called C.persuaded D.followed


A.promise B.apology C.plan D.decision


A.only B.natural C.direct D.final


A.useful B.funny C.painful D.shameful


A.finished B.edited C.read D.published


A.for B.though C.but D.and
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Everyone in business has been told that success is all about attracting and retaining (留住) customers. It sounds simple and achievable. But,         , words of wisdom are soon forgotten. Once companies have attracted customers they often          the second half of the story. In the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers tend to become carried away. They forget what they regard as the boring side of business—        that the customer remains a customer.
to concentrate on retaining as well as attracting customers costs business huge amounts of money annually. It has been estimated that the average company loses between 10 and 30 per cent of its customers every years. In constantly changing    , this is not surprising. What is surprising is the fact that few companies have any idea how many customers they have lost.
Only now are organizations beginning to wake up to those lost opportunities and calculate the            implications. Cutting down the number of customers a company loses can make a big           in its performance. Research in the US found that a five per cent decrease in the number of defecting (流失的) customers led to       increases of between 25 and 85 per cent.
In the US, Domino’s Pizza estimates that a regular customer is worth more than $5,000 over ten years. A customer who receives a poor quality product or service on their first visit and          never returns, is losing the company thousands of dollars in        profits (more if you consider how many people they are likely to tell about their bad experience).
The logic behind cultivating customer         is impossible to deny. “In practice most companies’ marketing effort is focused on getting customers, with little attention paid to       them”, says Adrian Payne of Cornfield University’ School of Management. “Research suggests that there is a close relationship between retaining customers and making profits.        customers tend to buy more, are predictable and usually cost less to service than new customers. Furthermore, they tend to be less price           , and may provide free word-of-mouth advertising. Retaining customers also makes it          for competitors to enter a market or increase their share of a market.



A.in particular B.in reality C.at least D.first of all


A.emphasize B.doubt C.overlook D.believe


A.denying B.ensuring C.arguing D.proving


A.Moving B.Hoping C.Starting D.Failing


A.markets B.tastes C.prices D.expenses


A.cultural B.social C.financial D.economical


A.promise B.plan C.mistake D.difference


A.cost B.opportunity C.profit D.budget


A.as a result B.on the whole C.in conclusion D.on the contrary


A.huge B.potential C.extra D.reasonable


A.beliefs B.loyalty C.habits D.interest


A.altering B.understanding C.keeping D.attracting


A.Assumed B.Respected C.Established D.Unexpected


A.agreeable B.flexible C.friendly D.sensitive


A.unfair B.difficult C.essential D.convenient
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I truly feel that my mother led me here, to Morzaine, and to my future as a happy wife and businesswoman. When Mum         in October 2007, I was a cook. In December that year, while I was working for a wedding, a pearl necklace Mum had left me           . I was distraught(忧心如焚的). Some days later, I was            that a guy who was working with us that day, “could probably have made a fortune            the necklace he found.”        , he returned it. Hearing how I’d          Mum for six months before her death, he said, “Christmas is going to be          —why not go out to the Alps for a couple of weeks?”
I came to Morzaine, a small, friendly village in the Alps and           fell in love with it. What was           to be a stopgap (权宜之计) trip turned into a new life. I kept traveling between London and here and felt           than I had in months. In December 2008, I was            as a hotel manager and moved here full time.
A month later, I met Paul, who was traveling here. We fell in love. In the beginning, I didn’t want to discuss            , because the sadness of losing Mum               felt great. Paul understood that and never            me. But, by summer, we got married. A year later, we used his saving, and the money from the sale of Mom’s house, to build our own          .
We want to give our guests a             feel, so each room is themed (以……为题) around memories from our lives. There are also styles to remind me of Mom—a tiny chair which           be in her bedroom is set in one room.
We are having a wonderful life and Mum             naturally part of it,            there’s no way we would be here if it wasn’t for the             she gave me. I know she’s here in spirit, keeping an eye on us.

A.died B.came C.returned D.visited

A.burned B.disappeared C.broke D.dropped

A.shown B.comforted C.persuaded D.told

A.hiding B.stealing C.selling D.wearing

A.Luckily B.Naturally C.Surely D.Hopefully

A.nursed B.cured C.missed D.guarded

A.long B.hard C.merry D.free

A.suddenly B.finally C.nearly D.immediately

A.said B.proved C.supposed D.judged

A.smarter B.higher C.firmer D.lighter

A.honored B.hired C.regarded D.trained

A.travel B.business C.children D.marriage

A.recently B.once C.still D.first

A.left B.pushed C.surprised D.interrupted

A.hotel B.restaurant C.home D.shop

A.homely B.lively C.motherly D.friendly

A.ought to B.used to C.might D.could

A.takes B.keeps C.looks D.feels

A.unless B.while C.because D.though

A.money B.chair C.house D.necklace

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Even though it was only October, my students were already whispering  about Christmas plans.With each passing day everyone became more ____ waiting for the final school bell.Upon its ____ everyone would run for their coats and go home, everyone except David.
David was a small boy in ragged clothes.I had often ____ what kind of home life David had, and what kind of mother could send her son to school dressed so ____ for the cold winter months, without a coat, boots, or gloves.But something made David ____.I can still remember he was always ____ a smile and willing to help.He always ____ after school to straighten chairs and mop the floor.We never talked much.He ____ just simply smile and ask what else he could do, then thank me for letting him stay and slowly ____ home.
Weeks passed and the ____ over the coming Christmas grew into restlessness until the last day of ____ before the holiday break.I smiled in ____ as the last of them hurried out the door.Turning around I saw David ____ standing by my desk.
“I have something for you,” he said and ____ from behind his back a small box.____ it to me, he said anxiously, “Open it.” I took the box from him, thanked him and slowly unwrapped it.I lifted the lid and to my ____, I saw nothing. I looked at David’s smiling face and back into the box and said, “The box is nice, David, but it’s ____.”
“Oh no it isn’t,” said David.“It’s full of love.My mum told me before she died that love was something you couldn’t see or touch unless you know it’s there.”
Tears filled my eyes ____ I looked at the proud dirty face that I had rarely given ____ to.After that Christmas, David and I became good friends and I never forgot the meaning ____ the little empty box set on my desk.

A.anxious B.courageous C.serious D.cautious

A.warning B.ringing C.calling D.yelling

A.scolded B.wondered C.realized D.learned

A.modestly B.naturally C.inaccurately D.inappropriately

A.popular B.upset C.special D.funny

A.expressing B.delivering C.wearing D.sharing

A.practised B.wandered C.studied D.stayed

A.would B.should C.might D.could

A.aim at B.turn to C.put off D.head for

A.argument B.excitement C.movement D.judgment

A.school B.year C.education D.program

A.relief B.return C.vain D.control

A.weakly B.sadly C.quietly D.helplessly

A.searched B.found C.raised D.pulled

A.Holding B.Handing C.Sending D.Leaving

A.delight B.expectation C.appreciation D.surprise

A.cheap B.empty C.useless D.improper

A.as B.until C.because D.though

A.advice B.support C.attention D.command

A.from B.behind C.over D.towards

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Dear son,
The day that you see me old and I am already not in good health, have patience and try to understand me.
If I get dirty when eating, if I can not dress, have patience and remember the hours I   31   teaching it to you. If, when I speak to you, I   32   the same things thousand and one times, do not   33   me, listen to me. When you were small, I had to read to you thousand and one times the same story   34   you got to sleep. When I do not want to have a   35   , neither shame me nor scold me. Remember when I had to chase you with thousand excuses I   36   , in order that you wanted to bathe. When you see my   37   little about new technologies, give me the necessary time and do not look at me with your mocking(嘲弄) smile. I taught you   38   to do so many things: to eat food, to dress well, to confront life…. When at some moment I lose the memory or the   39   of our conversation, let me have the necessary time to remember, and if I cannot do it, do not become nervous, as the most important thing is not our conversation but surely to be with you and to have you   40   to me.
If ever I do not want to eat, do not force me. I know well   41   I need to and when not. When my   42   legs do not allow me to walk, give me your   43   , the same way I did when you gave your first   44   . And when someday I say to you that I do not want to   45   any more ---- that I want to rest forever, do not get ___46__. Someday you will understand.
Try to understand that my age is not lived but survived. Some day you will discover that, despite my mistakes, I always wanted the   47   thing for you and that I tried to prepare the way for you. You must not feel sad, angry or impotent(无可奈何) for seeing me   48   you. You must be next to me, try to understand me and to help me as I did it when you   49   living. Help me to walk, help me to end my way with love and  50   . I will pay you by a smile and by the immense love I have had always for you.
I love you, Son
Your father

A.paid B.spent C.cost D.took

A.praise B.think C.repeat D.criticize

A.interrupt B.disturb C.look D.avoid

A.when B.after C.since D.until

A.rest B.word C.shower D.sleep

A.discovered B.invented C.noticed D.assumed

A.knowing B.fearing C.enjoying D.consulting

A.what B.when C.how D.why

A.news B.attitude C.material D.thread

A.talking B.listening C.responding D.appealing

A.where B.how C.that D.when

A.tired B.short C.long D.strong

A.leg B.ear C.hand D.mind

A.step B.pace C.laugh D.cry

A.talk B.live C.write D.sleep

A.careful B.interested C.calm D.angry

A.last B.first C.best D.most

A.near B.behind C.below D.against

A.made B.started C.earned D.found

A.mercy B.care C.excuse D.patience

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