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阅读下面短文,按照句子结构的语法性和上下文连贯的要求,在空格处填入一个适当的词或使用括号中词语的正确形式填空,并将答案填写在答题卡标号为31~40的相应位置上。
It was a winter morning, just before Christmas, while most people were warming up their cars, my husband, Trevor, had to ride his bike 4 kilometers away from home to work. On his      (arrive), he parked his bike outside the back door   usual. After 10 hours of labor, he returned to find his bike gone,   was our only transport. Trevor used it to get to work, and also the bike was used      (get) groceries, saving us from having to walk long distances from   we live.
I was so sad that I wrote to the newspaper and told them our story. Shortly after that, several people in our area offered to help. One wonderful stranger    bought a bike, and then called my husband to fetch it. Once again my husband had a way to get to and     his job. It really is     honor that a complete stranger would go out of their way for someone they have never met before.
People say that a smile can      (pass) from one person to another, but acts of kindness from strangers are even more so. This experience has had a spreading effect in our lives because it      (strong) our faith in humanity. And it has influenced us to be more mindful of ways, we, too, can share with others.

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阅读下面短文,根据所读内容在表格中的空白处填入恰当的单词。
注意:每个空格只填一个单词。
Customer service refers to the way that companies behave towards their customers.It's the quality of service that determines whether the customer remains with the company. However, many a time organizations don't focus on customer relationship management, and that's what makes customers angry, which is one of the reasons why companies lose their customers.So customer service is vital and you should know how to improve it.
First of all, you need to realize how important the customers are.It's they who are the boss, and it's because of them that you get your pay checks.So do take your customers seriously.
Finding out the needs of the customers is another important customer service tip.You need to ask the customers the right kind of questions and think of the possible solutions which you can provide.Understand how they feel according to a particular situation, their body language, tone of voice and words they speak.Never make assumptions and think that you know what the customer wants.
Making customers feel they are important is an excellent way to serve them better.Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.
In addition, there are some other skills which will help you in serving your customers better.For example, once you finish solving the problem for the customer, before, ending the call, always remember to ask if there is anything else you can do for them.' End the call with a "thank you".If customers are angry, let them express their anger completely.Never interrupt or start speaking until they've finished.Once they've finished speaking, try to calm them down by apologizing.
In a word, always remember that if the customers remain happy, you'll be in business.

Title
How to       customer service
Meaning
The way companies behave towards their customers.
Importance
The quality of service determines whether companies can         
their customers.For example, bad service can result in   customers.
       
☆Take your customers seriously because they are your boss and the source of your income.
☆Recognize the needs of the customers.
◇Ask the customers the right kind of questions and offer         
to their problems.
◇Understand customers'        from a particular situation, their body language, tone of voice and words.
◇Never        that you know the customer's needs.
☆Make customers feel they are important and treat them as individuals by using their first name and praising them        .
☆Other small skills:
◇Always ask if you can do anything else for the customer before ending the call and end the call with a "thank you".
◇Don't        , the customer when he is speaking angrily.
◇Calm the customer down by making an          after he finishes speaking.
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Stephen Covey’s book The 7 Habits of Highly Effective People is very popular among business people who want to improve their careers, but its rules can be applied to any area of life. For example, Covey’s rules can be used to improve relationships between parents and children or to improve the way you manage your time.
Covey begins by discussing habits and effectiveness, and why they are both important to success. According to Covey, for an action to become a habit, you must know what to do and why should do it. However, you also must want to do it. On the other hand, effectiveness means having a balance between success and a good relationship with the people around you. In order to be successful, you must have habits that make you able to deal effectively with others and your own personal life.
Next, Covey introduces the seven habits of highly effective people. The first three habits focus on personal growth. The next three habits are about how to get along with others. The seventh habit shows how to achieve physical, emotional and mental health.
Covey includes exercises to help you analyse your life. He challenges you to decide what you want to contribute to society in your lifetime. He does this by asking you to think about what people to say about you after you die. Your answer to this question will help you make better decisions about how to spend your time. In this way, you can challenge yourself to make your dreams and ambitions come true.
The 7 Habits of Highly Effective People has the potential to really improve your life.

Introduction
This book can help you improve your career and your    relationship and manage your time better.
For success
l Habits: you must know what to do and why should do it. You also must want to do it.
    .You should achieve a  between success and a good relationship with the people around you.
The seven
 
The first three habits focus on personal    . The next three habits are about how to get along with others. The seventh habit shows how to achieve physical, emotional and   health.
Exercises
l They help you    your life.
l Decide what   you want to make in your lifetime.
l Challenge yourself toyour dreams and ambitions.

The book has the potential to really improve your life.

 

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I believe being honest is one of the greatest gifts. I know they call it a lot of fancy names,   upright and straightforward. And it’s still what makes a man a good citizen. This is my code, and I try to live by.
I’ve been in the taxi business for thirty-five years,    (know)there is a lot about it that is not so good. Because taxi drivers are tough, people get the wrong impression   ____they are bad. Taxi drivers are just like    people. Most of them will act as rude fellows. But almost every week you read in the papers that a taxi driver turns in money or jewels or like that people leave in their cars. Once, I found an emerald ring in my car. I remembered helping a lady  a lot of suitcases that day, so I went back to     I had dropped her off. It took me almost two days to wait for her in order to return her ring to her. I didn’t get as much as “thank you”. However, I    (feel) good because I had done what was right.
As far as I know,     (practice) everyone will give you something, because most Americans are fairly generous. I believe in God and try to be    good member of my parish(教区). I try to act toward others like I think God wants me to act. I have been trying this for a long time, and the longer I try, the   (easy) it gets.

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阅读下面短文,按照句子结构的语法性和上下文连贯的要求,在空格处填入一个适当的词或使用括号中词语的正确形式填空。
An 8.8magnitude earthquake struck Chile on 27 Feb,2010.More than 300 people are reported ____(kill) in Chile after a magnitude 8.8 earthquake hit the South American nation early Saturday,____(cause)considerable destruction as well,and creating tsunami warnings across the Pacific Ocean.
Rescuers worked frantically for hours to help survivors of the quake ____centered 100 kilometers from the city of Concepcion but caused damage and deaths in several parts of Chile.
Homes,buildings and bridges collapsed or caught fire,cars ____(overturn),and the main international airport had to be shut down because of damage. One survivor said it was terrible. She said she thought she was not ____(scare)of earthquakes but then,she says,it looked as if everything was going to collapse. There were at least eight aftershocks and tidal waves of up ____ two meters that hit Chile’s coast. Residents in lowlying areas and living on islands off the mainland tried to flee ____higher ground. Chile experiences many earthquakes but the early Saturday natural disaster was ____of its most severe (剧烈的). Thorne Lay,a geophysicist at the University of California,Santa Cruz,said it was much stronger than ____one that caused devastation(废墟)in Haiti last month,but probably less ____(destroy),because of where it was centered.

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阅读下面短文,按照句子结构的语法性和上下文连贯的要求,在空格处填入一个适当的词或使用口号中词语的正确形式填空。
Good morning, ladies and gentlemen. I’m very pleased    (see) all of you here because you are my special guests. Welcome to our company’s museum. My name is Brown, George Brown. I’m the general manager of the company. As you all know, we     (main) make computers in our company, as well as some other electronic products. But we are also quite interested in    (educate). That’s why we have founded this museum,   children can learn how computers have been developed, how they are made     how they are used in industry, agriculture, scientific research and many other areas. Children can operate the computers, push the buttons and listen to stories about computers, and they can enjoy video shows. I know you are all teachers and you know  schoolchildren really need. So I hope you can give me suggestions after you    (show) around. I want my museum to be the best of its kind     it opens to all schoolchildren. This is Mr Tom Silver, my assistant. He will be your guide now. I’ll be ______ you in an hour and a half. Enjoy    . See you.

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I wonder whether Mike is getting annoyed with me. I had promised to help him       his maths in the library this afternoon. just as I was about to start out, Uncle John,      had just come back from abroad, came to see me. John has always been a good friend as well    
a good uncle. He used to come to see me when I was young, but I had not seen him for ages.     had a good chat and had a very nice time together. I tried to call Mike and tell him about the delay, but wasn’t ablereach him since his mobile phone was powered off. When I got to the library, he was nowhere to be seen. He was likely to be very upset, since I should have met him there. I think I’d better apologize to him tomorrow       not keeping the appointment. I’d rather tell him the truth than make      excuse.

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The way   people spend their holidays has changed a lot.   seems that people are changing their   (mind) and they want to explore the outside world. The seaside still has  different attractions for people. But it will be possible to decrease(下降) because   the pollution. Now people   (persuade) to travel abroad which can widen their knowledge about the world. Another track is that camping is   (rise). People insist   getting close to nature. Anyway, people should refer to journals, guide books and even ask advice   the experienced   they begin their travel.

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填空
Time came to the year 1938 and people in the world began to broadcast the first color TV program.
             was not until 1938           the first color TV program was broadcast.
Aspirin is likely to reduce the risk of heart attacks in that it can help the blood circulate better.
Aspirin has the           to reduce the risk of heart attacks           it can help the blood circulate better.
Follow those experts’ tips, and your time doing research on the Internet will be much more worthwhile.
             you follow those experts’ advice, it is worthwhile           your time doing research on the Internet.
They complained about the quality of the food there and were unwilling to foot the bill(埋单).
Not only           they complain about the quality of the food there, but also they                   to foot the bill.
A lot of people agree acupuncture can reduce pain as it can avoid pain reaching the brain.
A lot of people           to the theory that acupuncture can reduce pain as it can     block pain           reaching the brain.

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请认真阅读下列短文,并根据所读内容在文章后表格中的空格里填入一个最恰当的单词。注意:每个空格只填1个单词。
Congratulations! You are about to start a multi-faceted(多面的) journey of exploration. You are about to enter high school as a freshman. And here are some tips on how to start a new year at a new school.
As a high school freshman, choose courses that suit you. I encourage you to take a few courses with the title “Honors”, because they are meant to be challenging and intellectually exciting. If you are hungering for knowledge, see if you can take Advanced Placement (AP) course(大学预修课)---courses that may allow students to earn college credit(学分) for performing satisfactorily in the AP exams held nationally every May. AP classes such as AP Environmental Science and AP Human Geography are well-known for being easy, so taking either of them would be a perfect way of getting yourself into the AP program deeply.
Try to find a balance between in-school activities and out-of-school activities. An imbalance will surely cause you to be stressed. If you love sports, consider trying out for the various sports teams your school offers. Exercise is a great way to stay in shape, learn proper time management, gain new friendships, and keep your mind away from school day stress. Also consider joining your school’s band or some other clubs your school offers. Most importantly, be a part of activities that you are fond of.
If you’re a high achieving student, you’re probably asking yourself, “ What should I do to get into a top college?” The truth is that when most colleges judge your college application, they don’t focus on your freshman year grades or extracurricular activities. Freshman year of high school is supposed to be a time of exploration—a time to find out your favorites and to develop them in the future. However, the method to apply to (申请)colleges is sometimes confusing, so you would benefit yourself by at least knowing the types of standardized tests you need to take before applying to college. The best resource for this is “ The College Board”, the company that creates the college entrance exams you will take in the future.
Your high school experiences will undoubtedly be very important to you. It is the last step before you begin your life as an adult. Freshman year of high school is the time to make your interests and activities to fit who you are. As a freshman, challenge yourself in and out of classroom. Stay positive , work hard and remember to have fun!

Title:___ ______ for high school freshmen
Academics
Choose    courses
●Take a few courses with the Title “Honors”.
●Taking AP courses can    your hunger for knowledge
Activities
Achieve a    
between two types of activities
●Consider joining various school     teams
●Consider joining your school’s band or some other school clubs
●Take part in the activities which you 
Preparing for
college
Freshman year is mainly for you to explore
●Find your favorites and develop them
●Get to     the standardized tests you need to take before applying to college
The    of high school
●It is the last step before you begin your life as an adult
●Freshman year is the time to make your interests and activities to fit you
The author’s    
●Challenge yourself in and out of classroom
●Stay positive , work hard and     yourself.
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请认真阅读下列短文,并根据所读内容在文章后表格中的空格里填入一个最恰当的单词。
注意:每个空格只填1个单词,请将答案写在答题纸上相应题号的横线上。
Anger(生气) is a very common human emotion and at some time or another we all experience it. From young children to old people we all feel angry in various times and for various reasons. There is nothing wrong with this. It is only when you lose control of your feelings and begin to shout and complain unnecessarily about something unimportant that it is seen as a problem. Since it is a natural emotion, you do not have to try to get rid of it completely. You only have to control it.
The first thing you should do is to improve your self-image. This will be of great help to you in your management of anger. You will find that when you are in a situation where you would normally get angry and shout, you will have the self-confidence to put your case forward without displaying anger to cover up your emotions. This will give you a better image of yourself and help you to feel good about yourself. Remember that others think of you what you think of yourself.
A good idea is to think about what makes you angry while you are in a good mood. It is no use asking the question once your anger has been aroused (激起). What situation is it that can make you lose your temper in a second? It is usually not even very big issues that can make you do this. It is usually just the fact that things are not going in your own way. By avoiding these issues you can control your anger.
Make a list(清单) of the things that cause you to get angry. Discuss your list with your family and they will give you their help in any way they can. They will be so pleased that you are trying to be different that you can be sure that they will do everything they can to make you happy.
There are many reasons for people to lose their temper in everyday life and that is why it is so important to learn to manage it. There is nothing wrong with getting angry about something if your anger is controlled. Saying what you think is necessary but never raising your voice in anger or becoming threatening to the person you have directed your anger at is what you are supposed to do.

Title
Anger is a very ____________human emotion.
Anger is a natural emotion
Everyone feels____________  at various times and for various reasons.
Anger is a problem
When you lose your temper and begin to shout and complain
unnecessarily about something that is not _____________
How to face anger
You needn't try to get rid of it completely. You only have to keep it under__________
How to control your anger
●Try to __________ your self-image.
●Think about what makes you angry while you are in a good mood and try to_________small issues that make you lose your temper.
● Make a list of the things that _______ you to get angry and discuss them with your family.
●It is_______ saying what you think but never raise your voice in anger or become threatening to the person you have directed your anger at.
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As    she nor her husband smoked, Mrs. Trench was surprised to see cigarette ash on her doorstep as she entered the house. When she opened the living-room door, she was astonished to see a strange man fast    in an armchair! Taking care not to disturb him, Mrs. Trench left the house immediately. She called a taxi and went straight to the police station. When she got there, she lost no time to explain     had happened and added that the man     have got into the house     an open window. Mrs. Trench returned home     a police car together with two policemen. But it was too late: the man had disappeared.   (hurry) upstairs, she went to her dressing-table. She smiled    relief when she saw that the only thing the man had taken was an imitation diamond necklace     was almost    .

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John was presented with his award at a ceremony which recognized the bravery of ten people   had saved the life of another. John was studying in the room        he heard screaming. When he and his father rushed outside, a man ran from     scene. They discovered that Anne Slade, mother of three, had been cut        (repeat) with a knife. She was lying in her front garden        (bleed) very heavily. Her hands had almost been cut        .
It was John’s quick action and knowledge that saved Ms Slade’s life. He immediately asked many people       bandages, but when nobody could put        hands on any, his father got some tea towels and tape from their house. John used these to dress the most severe injuries to Ms Slade’s hands. He slowed the bleeding by applying pressure to the wounds       the police and the ambulance arrived.
“I’m proud of what I did, but I was just doing what I        (teach),” John said.

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请认真阅读下列短文,并在文章后表格中的空格里填入一个最恰当的单词。每空一词。
In the United States, engineering is a profession that has been dominated historically by men. Even today, it’s still true that few women become civil or chemical or mechanical engineers, but that’s something www.EngineerGirl.org aims to change. Young women who visit the web site can find out about a great career choice they might not have considered.
“Women are very much underrepresented in engineering and in engineering education programs and then of course, down the road, in the engineering workforce. So only about 20 percent of engineering undergraduate degrees go to women, and then only about nine percent of working engineers are women.”
Mary Mattis in the National Academy of Engineering, says the EngineerGirl website aims to reach young women around ages 11 through 14, when they are just getting old enough to start thinking about their futures.
“We know from the research that middle-school girls are at a critical point in their lives, and that it’s a time when we need to reach them, both with an understanding, increasing their awareness of interesting fields in engineering, what a wonderful productive and exciting career you can have as an engineer. But we also need to reach them at that time because you have to take certain courses, and you can’t start thinking about taking those courses when you’re a junior in high school.”
Engineering is a demanding course of study ---there is a lot of science and mathematics, for many girls and even boys, that can be challenging. But Ms. Mattis says that the EngineerGirl website stresses that engineering can also be fun and exciting.
“It’s about designing things. It’s about changing the world for people. It’s about making a difference. And, in addition, you can make a good living, you can be independent economically by becoming an engineer. All of those things are messages that girls need to get.”
While most engineers go into traditional fields such as mechanical and electrical engineering, the EngineerGirl site also highlights unusual engineering careers in fields such as sports engineering and --- believe it or not --- chocolate engineering.
“There’s a section called ‘why be an engineer,’ and that talks about the many opportunities and increasingly different opportunities like with bio-engineering and environmental engineering, some fields that might appeal to girls who want to make a difference or have a meaning for their careers beyond earning an income.”
Even if you are not a girl in the target age group, there’s a lot of interesting information on the site, including biographies of some notable women engineers.

Title
Website______ Girls to learn Engineering
Present_____ for the engineering profession in the USA
The majority of men take up the profession throughout ______, while only a small number of women work as engineers.
_____ of the website
To  make  young  women_____ of interesting  fields  in engineering and what productivity and_____ the career of being engineers can bring them.
_____ of being engineers
* It can be fun and exciting.
* It can_____ the world for people.
* You can make a good living.
* You can gain economic_____ by becoming an engineer.
Other fields concerning engineering
Various opportunities are talked about like bio-engineering and engineering _____ to sports, and even chocolate.

 

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阅读下面短文,根据短文意义,按照语法结构和行文逻辑,在空白处填入适当的单词;或根据首字母提示写出该单词。
More and more middle school students in China are getting shorter sleeping time. Most students sleep fthan nine hours every night, they have much homework to do. Some homework is by school teachers, and some by parents. Also, some students don’t know to save the time. They are not careful e while doing their homework, so it takes them a lot of time. Some students have to get up early every morning on w to get to school on time by bus or by bike. It cana long way from home to school. Teachers and parents should c down some of the homework so that the children can
e nine hours of sleep every night for their .

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