People can't see you when you're speaking on the phone，but they can hear you．So，the way you
speak is especially important．In fact，researchers have calculated that 80% of communication over the
phone is through your tone of voice； and only 20% is from the words you use．Here are our top tips on
how to speak over the phone．
1．Facial Expressions
Your facial expression can influence your voice．For example，if you smile，your voice will sound warm and friendly，just the opposite，if you have an angry look on your face，it can make you sound unpleasant．
2．Volume
If you speak too loudly，you could sound angry．And if you speak too softly，it'll be difficult to hear you．So，speak loudly enough to be heard clearly，but not so loud that you're shouting．
3．Pace
The pace of your voice is how quickly you speak．And this can show how you feel．For example，an angry person might speak faster than normal．Or a downhearted person might speak very slowly．Try speaking a little more slowly than normal．This will make you sound confident，and it'll make it easier for the other person to understand you．
4．Gestures
Gesturing can influence the tone of your voice．When you gesture，you bring more air into the lungs，which can make your voice sound warmer．Gestures are also useful to help you stress the right words or even find the words you need．The best thing about gesturing during a phone call is that no one can see what you're doing，so you can gesture as wildly as you like!
5．Movement
If you're feeling nervous，stand up and move around．It will reduce the nervousness in your body and help your voice to sound more confident．
6．Pauses （停顿）
Using pauses every now and then can help you to slow down．This will make you sound more confident and in control．Also，if you pause after giving some new information，it'll give the other person time to understand it．At the same time，listen to how the other person uses pauses．They could tell you something about the speaker's feeling．For example，when a speaker is really angry，he might use pauses and says，"I…am…so…angry…"
41．How much of telephone communication is from the words you use？
A.20%．
B.40%．
C.60%．
D.80%．
42．What can people do to reduce their nervousness on the phone？
A．Gesture wildly．
B．Move around．
C．Raise their voices．
D．Make facial expressions．
43．How can pauses help people talk on the phone？
A．The speaker can show he is friendly．
B．The speaker can tell more information．
C．The listener will feel confident and in control．
D．The listener will have time to understand the words．
44．What is the passage mainly about？
A．How to control the speed of your speech．
B．Different good ways of talking on the phone．
C．Reasons of making gestures while talking．
D．How to improve communication among friends．
45．What is the writer's opinion about telephone talk？
A．Your voice on the phone will show what you're feeling．
B．Using too many pauses while talking will annoy others．
C．Speaking loudly makes it easier for others to understand you．
D．The words you use are more important than the way you speak．
We often hear stories of animals rescuing people．But now someone has managed to return the favor．
The event took place one snowy January morning．Thomas Smith was walking his dog，Jack，in the park．"As I was walking，I just saw Jack running onto the ice towards the ducks in the middle，and then he fell into the water and couldn't climb out，"said Smith．He realized he had no choice but to try and save his dog．"someone else told me the lake was only one﹣meter deep，but it was at least twice that．I had to break my way through the 6﹣cm ice．Finally，I got Jack by the neck，and pulled him out．I don't think I have ever felt so cold by the time we got back to dry land．And when we got there，everyone was asking if Jack was okay﹣﹣﹣﹣﹣﹣no one was particularly worried，about me!"
A neighbor，Julie Brown，saw it all happen．"The dog went onto an icy lake．All of a sudden，it started to go under．There were crowds of people around，and they were all shouting and screaming．Before I knew it，the owner Smith was in the water forcing his way through the ice．I can't begin to imagine how cold it was．Everyone was very nervous，but he was as cool as a cucumber﹣﹣﹣﹣﹣he just crawled back out，put the dog on its lead，and went home．"
Many regard him as a hero，but Mr．Smith is quite laid﹣back about it．"Most dog owners are the same as me．They would do what I did without a second thought．But in the future，I'm going to make sure he's on lead near any ice ponds，Pets are members of our family．Would you do the same for them？
26．What happened on a cold January morning
A．Mr．Smith met Jack in the park．
B．Mr．Smith ran after Jack on the ice．
C．Jack fell from the ice into the water．
D．Jack played with the ducks in the water．
27．How did Mr．Smith save Jack？
A．He asked a neighbor for help．
B．He broke the ice and shouted to Jack．
C．He got Jack by the leg and pulled him out．
D．He pulled Jack out of the icy water by the neck．
28．The underlined phrases"as cool as a cucumber"in Paragraph 3 means" "
A．relaxed
B．proud
C．shy
D．brave
29．In the last paragraph，the writer asks a question to ．
A．suggest keeping pets for fun．
B．remind people to put their dogs on the leads．
C．encourage people to take good care of their pets．
D．advise people not to leave their dog near icy pounds．
30．What is the best title of the passage
A．A Man's Pet Dog
B．A Dog's Best Friend
C．The Danger on the Icy Lake
D．Suggestions for Pets'Owners．
When people talk to each other，write letters or make phone calls，words of the spoken form or the written form can send any message they want to pass on．
But besides words，do you know any other ways you can use to communicate with people？Rich expressions on your face can be one of them．A smile on your face shows that you are happy．Tears in your eyes tell others that you are sad or excited．Body languates can do the same job．When you put your hand up in class，the teacher knows that you want to say something or you may have some questions to ask．You shake your head from side to side and people know you are saying"no"or refuse others'requirements．When you nod，people will understand that you are saying"yes"or agree to others'opinions or suggestions．
Other forms can also carry different message．For example，a sign at the bus stop gives passengers instructions on which bus to take．The flag language made by soldiers can pass different orders．Sound from the school bell tells the students and the teachers when to begin or end a class．A photographer can use the photos he has taken to tell others about what he thinks of the world around him．Music and films also conveythe feelings and ideas of the musicians and the directors．So next time when you see a piece of art or listen to some music，take it as communication with its creator and try to get the meaning behind it．
61．When people want to use the words to communicate with others，they ．
A．write letters
B．cry aloud
C．keep silent
D．make friends
62．According to the passage you just need to if you agree to others'suggestions．
A．close your eyes
B．put up your hand
C．move your head up and down
D．shake your head from side to side
63．Through a photo we may know ．
A．which can be taken
B．What's the orders mean for soldiers
C．How the photographer sees the world
D．when the students should have a class
64．The underline word conveyprobably means in the passage．
A．掩饰
B．传递
C．克制
D．爆发
65．The best title for the passage may be ．
A．Spoken and Written Languages
B．Forms of Communication
C．Facial Expressions and Gestures
D．Suggestions on Communication．
All over the world the need for more laptops and computers increases each year．Networks have been part of our life．Probably everyone with a portable device （移动设备）has once logged on to a public WiFi network without paying for it，while they are having a coffee，on a train，in a shopping mall or at a hotel．However，is this kind of public WiFi network safe？
Some networks are better protected than others because encryption （加密）methods are used．Therefore，they are safer than others．But a survey in 2015 showed that more than 950 million records were not protected，including addresses，emails，birth dates，phone numbers，passwords and so on．These open WiFi networks are really not safe，because it is very easy for hackers （黑客） to break into the operating system and get people's private information．
Most smartphones and laptops，by themselves，search and connect to WiFi networks．They usually prefer a network with a connection that has been used before．Hackers'devices are able to record these searches and look like the trusted WiFi networks．When these smartphones and laptops log on to the networks which are not real，hackers can easily steal their private information．
So next time，when we want to use our laptops or our smartphones in public places which offer free WiFi networks，please think it twice or take safe measures before using them．
42．Why do people like to go log on to a public WiFi network？
A．Because it can provide useful information．
B．Because the owner of the network is polite．
C．Because it is free．
D．Because it is safe．
43．We can learn from the passage that
A．not all the public WiFi networks are safe
B．none of the public WiFi networks is safe
C．in 2015more than 950million records were protected
D．there is no way to protect our private information
44．Hackers would probably get the following EXCEPT when we connect our laptops or smartphones to a public WiFi network．
A．our birth dates
B．our passwords
C．our phone numbers
D．our smartphones
45．Which of the following can be the best title of this passage？
A．Don't Use Public WiFi Networks
B．Why the Public WiFi Networks a Possible Danger
C．We Needn't Protect Our Private Information
D．Why Hackers Break into the Operating System．
Traveling by subway can sometimes be a challenge， especially during rush hour． You have to
fight your way into the carriage（车厢）， and keep away from others' hot water．The smells of some
Passengers' food are very strong， too．
Since April， the local government of Beijing has collected public opinions on the new Beijing Subway Passenger Rules． The rules say that if passengers have bad manners while on the subway，they will end up with bad credit（信用） scores or even being refused by the subway． Four kinds of behaviors （行为） were added to the new rules． They include stealing others'seats， eating or drinking， handing out advertisements， and not paying for the tickets．
As for eating and drinking on the subway，①不同的人有不同的观点，．Some people support
the rules that all passengers except babies and people with certain health problems are not allowed to eat or drink on the subway． ②They have pointed out that the smell of food and drink can make other passengers unhappy．
However， others question this rule，saying that drinking water should be allowed ③ because people can get thirsty after long rides on the crowded subway．
（1）What has the local government of Beijing collected since April？
（2）Please list two kinds of bad behaviors on the subway according to the new rules．
（3）请将文中①处划线句子翻译成英语．
（4）请将文中②处划线句子翻译成英语．
（5）请在文中③处填入一个适当的连词．
In the UK．Saturday evenings have always been a popular time for families to watch television together．One of the most popular programme genres is the talent show，partly because people of all ages are interested in it．
Early shows，like Opportunity Knocks （1965﹣1978），required people to vote （投票）for their favorite acts and performers，although in those days voting was done by postcard instead of by telephone，text，or over the Internet．Today，the success of television talent shows has reached a new level．Here are Ihe UK's top three TV talent shows：
The X Factor In this wonderful singing competition，performers have to face a celebrity judge panel （名人裁判组）before the public vote．Many excellent singers became popular because of it．The show is now made all over the world，from China to Colombia．
Strictly Come Dancing﹣The programme is so fantastic that it attracts many celebrities．They team up with professional （专业的）dancers and come to the dance floor to win the title of Strictly Come Dancing Champion．
Britain's Got Talent﹣In this modern﹣day version （版本）of Opportunity Knocks，the public can go and choose from many kinds of acts，from dancing dogs to ice skating．The prize is to perform for the Queen in the Royal Variety of Performance．
38．When did the show Opportunity Knocks begin？
A．In 1965．
B．In 1978．
C．In 2015．
D．K is not mentioned．
39．If a person loves a skating act，he or she may go to ．
A．Opportunity Knocks
B．Strictly Come Dancing
C．The X Factor
D．Britain's Got Talent
40．Which of the following is NOT true according to the passage？
A．The winners of Britain's Got Talent can perform for the Queen．
B．If you want your dog to have a performance，you can go to Britain's Got Talent with it．
C．Opportunity Knocks is still on television now．
D．People of all ages enjoy TV talent shows in UK．
41．The underline word"genres"in the first paragraph means ．
A．lists
B．types
C．choices
D．expressions．
阅读以下材料，根据其内容回答其后各个小题．
One month earlier…
Holly is reading a magazine．
Holly's New Friend Dogs are so cute．And cats are so sweet．People think they make really great gifts at Christmas．But a few weeks later，they get bored with their new pets．They don't want to take their dogs for a walk．Cats can scratch the furniture．And every pet takes a lot of their time． They're expensive，too．Not just for food，but think of all those vet's bills !So what happens？Every year，people put their pets in their cars，drive for kilometers，then leave these poor animals at the side of the road． They abandon them! |
Holly puts down the magazine． Her eyes are red．
（1）What magazine was Holly reading？
A． Animal World．
B． Pets Food．
C． Christmas Gifts．
D． My New Friday．
（2）How did Holly feel after reading the magazine？
A． She's happy．
B． She's tired．
C． She's excited．
D． She's sad．
（3）Why do people get bored with their pets according to Pets are for life？
A． Because they think pets are too noisy．
B． Because dogs scratch the furniture．
C． Because pets cost much money and time．
D． Because pets make rooms dirty．
（4）The underlined words "abandon them" can be taken the place of by ．
A．"leave them behind"
B． "give them out"
C． "put them away"
D．"help them out"
（5）Which of the following is NOT true？
A． Pets are great gift at Christmas．
B． Pets are for life is on Page 14 in the magazine．
C． People need to pay for the pet food and vet's bills．
D． Holly read the magazine a month ago．
Root Vegetables
Would you like to eat a root？ You probably already have． People and animals eat many kinds of
roots． ①Most roots that people eat are usually called root vegetables． A root vegetable is what we call veggies that grow underground．
A carrot
is one type of root vegetable． It is the orange， edible root of the carrot plant．②
to， many， in， like， people， salad， put， it（．） A turnip 
is another root vegetable． It is a member of the cabbage family． Turnips are usually eaten boiled， steamed， roasted， fried， pickled，or even raw．
③Although some people do not consider potatoes to be a veggie， but they are a root vegetable．
People like to eat them mashed， boiled， and fried． Sweet potatoes， yams， beets， and leeks are some other root vegetables that people like to eat．
（1）将文中①处画线句子翻译为汉语．
（2）将文中②处画线单词连词成句，标点符号已在括号内给出． ．
（3）文中③处画线句子有一处错误，改正并抄写．
（4）What is this story mostly about？
（5）What is a root vegetable？
It is no longer as easy as it once was to choose what to eat．Our eating habits have changed，so has our way of life，and what we need for our bodies is also different．Traditional diets often have too much fat．So we had better learn to make the right choices about what and how we eat．
When we choose what to buy and eat，we had better think whether the food will give us the nutrients we need．Some nutrients help build our bodies and make them stronger．We eat fish，meat and beans because the nutrient in them is good for our muscles．We choose eggs，milk and other dairy products（奶制品），which are good for our bones and teeth．We eat bread，rice and noodles to get carbohydrates （糖类） from them．We choose vegetables and fruits get Vitamins，fiber and minerals．
But the choice we make are not just about nutrition（营养）．Many today choose what to eat according to their beliefs．Some people become vegetarians（素食者） because they believe it is healthier not to eat meat or they think we should not kill animals for food．
66．It is not easy to choose what to eat nowadays because ．
A．our eating habits have changed
B．our bodies are different
C．our way of life has changed
D．Both A and C
67．If you want to keep your bones strong and healthy，you had better choose to eat．
A．fish and meat
B．meat and beans
C．eggs and milk
D．vegetables and fruits
68．What does nutrients mean？
A．蛋白质
B．营养物质
C．脂肪
D．钙
69．Some people don't eat meat because ．
A．they don't like animals
B．they believe animals should be protected
C．they don't meat
D．they think meat is not safe
70．We can probably get this information from a guidebook（指南） ．
A．for diets
B．for medicines
C．for travelling
D．for cooking．
It is Saturday morning and Mike and his friends are playing on the swing set in Mike's backyard．Tomas is climbing up a rope，Ben is swinging on a swing，Mario is standing on a swing，and Mike is hanging upside down from the top bar of the swing set．The boys are talking，laughing，and having fun．Mario is a year older than the other boys，and he is the leader of the group．He likes to make most of the decisions．Mike is the funniest one．He likes to make others kids laugh．Tomas is the most athletic．He likes to run，climb，and sweat．Ben is the quietest one．He seldom speaks．
判断正（T）误（F）
56．Tomas is climbing up a tree．
57．Mike，Tomas，and Ben are younger than Mario．
58．Mike likes to make the other kids laugh．
59．Ben doesn't talk very often．He is quiet．
60．Mario is the boy in the right picture． ．
Have you ever heard the phrase "You never get a second chance to make a first impression（印象）"？ It may sound like an unusual piece of advice，but it is true﹣the first impression someone has of you when meeting you for the first time will probably influence how that person treats you or reacts to you in the future．
What is even more interesting is that the brain takes in all the information to create that first impression in about three seconds．When you meet someone for the first time，by the time you have stated your name or shaken hands，the other person has already formed an opinion about the kind of person you are．
So how do you make a good first impression？All things grown up tell you such as being polite，and being well﹣dressed are very important．However，the most important tool for making a good first impression is your face．
Smiling，being responsive，and looking like you are happy will almost always leave a positive（积极的）impression on people，especially those who do not know you．Most people，generally speaking，are ready to smile back when they are smiled at．
Furthermore，smiling and being in a positive mood helps you to know and get a better understanding of new things．This means that you can possibly be friendlier to people you do not know and be more creative and able to solve problems more quickly．So if you ever need a reason to be happy，think about the wonderful people you might meet and impress with a cheerful smile．
（1）What does the underlined word "react" in Paragraph I probably mean in Chinese？
A．回应
B．道歉
C．报告
D．建议
（2）Which paragraph shows how soon others form opinions on you？
A．Paragraph 1．
B．Paragraph 2．
C．Paragraph 3．
D．Paragraph 4．
（3）What is the most important to leave good impressions？
A．Shaking hands．
B．Stating your name．
C．Dressing nicely．
D．Wearing a smile．
（4）What can be learned from the last paragraph？
A．Friendliness helps solve problems．
B．Being positive helps you find a way out．
C．There are many reasons to be happy．
D．Thinking of great people cheers you up．
（5）What would be the best title for the text？
A．The First Impression Does Count
B．Smiling Makes the First Impression
C．Manners Leave Deep Impressions
D．Impressions Decide Who You Are
Car﹣hailing company DiDi signed an agreement with TAL Education Group to provide free online courses for the children of taxi drivers．The courses，worth 30 million yuan，cover
all subjects from primary to high school．Children can study courses at home，saving parents time to spend or pick up children from off﹣line after﹣school classes．
According to Zhu Jingshi，vice president of DiDi，all 153 million registered（注册）taxi drivers of DiDi can ask for the courses on the company's mobile app．The car﹣hailing company will evaluate （评价）the drivers and provide courses on the basis of the time they became registered drivers with the company，the number of passengers served and evaluation from passengers．
The health and education of children have remained top priorities of Chinese parents，including taxi drivers． A survey done by DiDi and TAL showed that although the average monthly income（平均月收入）of taxi drivers is only 6000 yuan，many would like to pay 40 percent of their income for their children's education．
The survey found that most taxi drivers were born in the 1970s and 1980s and worked seven days a week．More than 70 percent of them have children under 18 but very few have time to be with family and children．Only 8 percent of them said they had guided their children in doing homework．Because of these，60 percent of drivers hope their children could receive the guidance from professional services．
（1）The online courses would help taxi drivers for their children's education．
A．find good school
B．get better teachers
C．save time and money
（2）The children of taxi drivers would like take the courses like Picture ．
（3）The underlined sentence"The health and education…"means that ．
A．most of the taxi drivers have little time to take care of their children．
B．Chinese parents care about the health and education of their children most．
C．Lots of children of taxi drivers are in poor condition of health and education．
（4）According to a survey，many taxi drivers would spend about yuan on their children's education a month．
A.2400
B.4000
C.6000
（5）This passage mainly tells us about ．
A．a new kind of transportation called DiDi．
B．The free online courses for taxi drivers'children
C．The taxi drivers working hard day and night．
I'm Jane，from America．I can not sleep well and I always wake up several times during the night．I know for a fact that there are many other people who have trouble going to sleep，too．So，I've collected some advice I've received over the past few months that have not only helped me get to sleep faster，but helped me get better night sleeps．
Have regular sleep habits
Go to bed at the same time every night．Try not to break this habit on weekends when you may be made to stay up late．Wake up at the same time every day．If you're getting enough sleep，you should wake up naturally without an alarm．
Turn off your computer
Don't play on the computer for half an hour before you decide to sleep．Studies show that it is bad for the quality of your sleep．Read a book or listen to some light music to prepare your body for sleeping．
Have a nice bedroom
A clean environment helps people to be happy and relaxed．Make sure that you have turned off all light that might come into your room，and that the temperature is comfortable．
Exercise often
Exercising will help you to fall asleep more easily，so walk out for 45 minutes every day and you will sleep better at night．But don't do it just before you go to bed﹣you won't be able to sleep!
Eat properly
Eat only a little for supper．A full stomach may make it much harder for you to sleep．
任务型阅读：根据短文内容，填写下列表格，每格只填一词．
Advice on How to （71） Well |
|
Have regular sleep habits |
Go to bed and wake up at the same time every day． Get （72） sleep and you'll wake up naturally． |
Turn off your computer |
Don't play on the computer for a long time． Try to a read a book or listen to light music（73） you go to sleep． |
Have a nice bedroom |
Keep your bedroom clean．It will make vou （74） and relaxed． Turn off all light that might come into the room． |
Exercise often |
Go out for a （75） every day for sleeping better． |
Eat properly |
It's much （76） for you to fall asleep if you only eat a little for supper． |
Train stations and airports are crowded，babies are crying，and passengers are arguing．The same story also happens during rush hours in big cities every day．When there is a crowd，people lose their tempers（脾气）easily．What makes polite travelers suddenly forget their manners？
One of the causes is a crowded cabin（车厢）．It makes you feel a distance from your sense of self．In other words，you're no longer yourself．
Tiredness also makes travelers lose their self﹣control．Think about all those traffic jams on the way to a train station，the long line waiting to enter the station and the busy phone calls from family，friends and workmates．When travelers finally get on the train，their patience has already run out．
Besides，a lack（缺乏）of sleep gives travelers a temper．If we are forces to get up early，many of us will act much more impatiently．
So，how can we make the world a better place when we're traveling with a big crowd？Try to improve the atmosphere（气氛）．If it's a flight，the air hostess could stand in front of the cabin，saying things like，"How many of you are going home？"or"Raise your hand if you've never been on an airplane before．"
What's more，everyone can be helpful，such as giving the person next to you a smile，offering the seat to a needy person，and saying"It's OK"if someone steps on your feet．
Dealing with Travelers'Bad Tempers |
|
Causes of losing tempers |
In a （73） cabin，people are no longer themselves． Travelers may lose their self﹣control because of （74） Travelers don't have enough sleep． |
Ways of solving bad tempers |
λTry to improve the atmospher． （75） to the person next to you．Offer the seat to the person（76） （76）Say it's ok if some one （77） |
For most of the twentieth century，people communicated by telephone or by mail．This is now changing，and email is becoming the preferred method of communication．It's faster than traditional mail．（68） ．As email is becoming popular，here are some rules we need to know．
Be polite and friendly
Start your message with a greeting．If you are writing to a friend，you can begin with Hi，Sandra．If you are writing to your teacher，begin with your message with Dear Mr．Atonso．
（69） Many people just type their names．Others say Bye，Cheers，or use abbreviations（缩略语）like BFN（bye for now）．
Look Good
When someone receives an email message from you，they might not know anything about you．（70） ，so make yourself look good．Type your message，and then read it again．Sometimes sentences seem clear when you write them，but they don't make sense when you read them back．
（71） ．
If you start to use your email several times a week，your message box will soon fill with mail．After a few weeks，you can have a list of 60or 70messages!It is easy to delete the message you don't want any more．（72） ，you can save them in folders（文件夹）．If you don't know how to do that，just ask your friends for help．It only takes a few minutes to learn．
从方框中所给的选项中选出能填入空白处的最佳选项，补全短文．其中有一项为多余选项．
A．If your messages are important B．It's cheaper than a phone call C．They will judge（判断）you from your email message D．You need a clothing at the end of your email． E．Introduce yourself first F．Organize your email |
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