The Internet has become part of young people’s life. report shows that 38% of students often use the Internet . Most of them get
(use) information on the Internet
use the Internet to help in their studies. But many students don’t use it _
a good way. Some play games too much, some visit websites
shouldn’t look at. So bad things may happen __
_ students spend too much time on the Internet.
__is important for students to use the Internet properly. Now we have a textbook, _
uses many examples to teach students some good ways to use the Internet. It gives useful advice.
Some students also make ___(friend) on the Internet. But if you want to have a face-to-face __
_ (meet) with your online friends, let your parents know and meet in a proper place.
In the days when an ice cream cost much less, Tom, ___ __8-year-old boy, entered a hotel coffee shop __
sat at a table. A waitress put a glass of water in front of him. “How much is an ice cream?” “Fifty-cents,” replied the waitress. The little boy pulled __
_ right hand out of the pocket and studied a number of
in it. “How much is a dish of plain ice cream?” he asked. Some people were now waiting for her service and the waitress grew a bit __
_ (patience). “Thirty-five cents.” she said __
_ (rude). The little boy carefully counted the coins __
___.“I will have a plain ice cream,” he said. The waitress walked _
__ __. The boy finished the ice cream, paid the cashier and left. It was not long
__ the waitress came back and then she began to wipe down the table and suddenly was surprised at what she saw. There, _
__ (place) neatly beside the empty dish, were two nickels and five pennies — her tip!
阅读下面短文，根据所读内容在表格中的空白处填入恰当的单词。
注意：每个空格只填一个单词。
Customer service refers to the way that companies behave towards their customers．It's the quality of service that determines whether the customer remains with the company． However, many a time organizations don't focus on customer relationship management, and that's what makes customers angry, which is one of the reasons why companies lose their customers．So customer service is vital and you should know how to improve it．
First of all, you need to realize how important the customers are．It's they who are the boss, and it's because of them that you get your pay checks．So do take your customers seriously．
Finding out the needs of the customers is another important customer service tip．You need to ask the customers the right kind of questions and think of the possible solutions which you can provide．Understand how they feel according to a particular situation, their body language, tone of voice and words they speak．Never make assumptions and think that you know what the customer wants．
Making customers feel they are important is an excellent way to serve them better．Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way．
In addition, there are some other skills which will help you in serving your customers better．For example, once you finish solving the problem for the customer, before, ending the call, always remember to ask if there is anything else you can do for them．' End the call with a "thank you"．If customers are angry, let them express their anger completely．Never interrupt or start speaking until they've finished．Once they've finished speaking, try to calm them down by apologizing．
In a word, always remember that if the customers remain happy, you'll be in business．
| Title |
How to |
| Meaning |
The way companies behave towards their customers． |
| Importance |
The quality of service determines whether companies can their customers．For example, bad service can result in |
| ☆Take your customers seriously because they are your boss and the source of your income． ☆Recognize the needs of the customers． ◇Ask the customers the right kind of questions and offer to their problems． ◇Understand customers' ◇Never ☆Make customers feel they are important and treat them as individuals by using their first name and praising them ☆Other small skills: ◇Always ask if you can do anything else for the customer before ending the call and end the call with a "thank you"． ◇Don't ◇Calm the customer down by making an |
Ms. Mary was over eighty, but she still drove her old car like half her age. She loved driving very fast, and boasted of the fact she had never, in her thirty-five years of driving, been punished
a driving mistake.
Then one day, she nearly lost her record. A police car followed her, and the policemen in it saw her pass a red light without (stop).
When Ms. Mary came before the judge, he looked at her severely and said that she was too old to drive a car, and that the reason she had not stopped at red light was most probably that her eyes had become weak
old age, so that she had simply not seen it.
When the judge had finished he was saying, Ms. Mary opened the big handbag she was carrying and took out her sewing. Without saying a word, she
(choose) a needle with a very small eye, and threaded it at the first time.
When she had (success) done this, she took the thread out of the needle again and handed both the needle and thread to the judge, saying, “Now it is your turn. I suppose you can drive a car well, and you have no doubts
your eyesight.”
The judge took the needle and tried to thread it. After half a dozen times, he had still not succeeded. The case against Ms. Mary (dismiss解雇), and her record remained unbroken.
Read the passage carefully. Then answer the questions or complete the statements in the fewest possible words
The automobile may not be closely associated with modem American culture, but it has occupied a central role in America’s economic and social history.
No one can deny the status of Henry Ford in car history. When the first Ford Model T rolled off the assembly line in 1908, businessman Henry Ford transformed the car from a luxury attachment for the rich to an automobile product for the middle classes. The rush of cars into the community forced all levels of government to build new and better roads. Better roads fed the demand for larger, faster, more stylish vehicles, and a host of companies rushed to meet that demand.
If there was a first Golden Age of automobile, it may well have been the 1950s. It was an age of prosperity. Large, regular paychecks encouraged the public display of wealth through costly items such as new cars. Americans, moreover, needed those cars as they moved away from the cities into the suburbs, where such things as stores, jobs, and schools were seldom within walking distance. Cars became essential if people were to get to work or to the grocery store.
As Ac 1950s slipped into 1960s, it became apparent that these fashionable wheels were gas-consuming road cruisers, dangerous in an accident, and often full of faults. Under pressure from a variety of groins, the federal government required that newer models provide greater fuel efficiency and cleaner emissions. Seatbelts became standard equipment as well Rising fad prices in the 1970s, coupled with concern for the environment, made the smaller cars produced by foreign companies for European and Asian markets very popular.
The 1980s and 1990s saw an upswing in the popularity of big cars. New models including minivans and sport utility vehicles have become main products in auto dealers’ showrooms. Traffic jams on the roads have become part of the American way of life. In 1911 a horse could travel through rush-hour traffic in Los Angeles at 11 miles per hour. In 2000 a car covering the same territory at the same time of day moved at about 4 miles per hour. But perhaps that is not important. When a car is equipped with a telephone and television set, a computer, and global positioning satellite connections, it can feel just like home.
(Note: Answer the questions or complete the statements in NO MORE THAN TEN WORDS.)___________________made Henry Ford well-known in car history.
That the car industry prospered in the 1950s in America resulted from ________.
Why were smaller cars once popular in the 1970s?
In today’s society, how can a car make people ignore traffic jams?
请认真阅读下列短文,并根据所读内容在文章后表格中的空格填入最恰当的单词。
注意：每空格一个单词。
Eat more, Play more—Weight Less
In the United States, 20 to 40 percent of the adult population have a “weight problem”. To many people, the cause seems obvious: we eat too much. But scientific evidence does little to support this idea.
Several modern studies have shown that fatter people do not eat more on average than thinner people and that slim people are more active than fat people.
I believe that this shows overweight people can become relatively slim gradually via a progressive program of regular exercise. The key is regular, enjoyable activity.
Use of energy(calories) by the body falls into two categories. The first is energy used for essential bodily functions—digestion, heart beat, breathing—and BMR(新陈代谢). In an average-sized adult, BMR requires about 1400 calories per day.
The second category is energy used for physical activity—standing, walking and all other movements. Together with the BMR, it makes up total calorie use, which should be balanced by food intake for weight to remain stable.
For years now, we have known that dieting—especially severe dieting(400 calories per day, for instance)—decreases BMR. This is the body's defense system to keep energy when food supply is reduced. Unfortunately, it tends to weaken the diet's effects by enabling the body to “get by” on fewer calories. For this reason, I believe that severe dieting is not a good way to lose weight, and all dieting should be seen as a temporary measure.
In addition to helping weight loss and continued weight control, regular exercise has many other features to recommend it. While weight loss by dieting alone results in some loss of muscle as well as fat, weight loss by exercise and moderate dieting leads to an increased proportion（均衡）of muscle mass. The regular exerciser has good heart function too.
Regular exercise helps to raise blood levels of high－density lipoprotein(HDL) and increased exercise leads to increased food intake and thus to increased intake of critical nutrients (营养).
The benefits of eating more because of an increase in physical activity are not widely appreciated. Many people in this country, by actual measurement, have remarkably low calorie intake. Often the amount is so low (1 200 to 1 800 calories a day) that nutritionists worry about the adequacy(足够的)of their vitamin and mineral intake. And too little food, with inadequate fiber content, leads in the old population to chronic constipation(长期便秘)．
To sum up, most Americans still get too little regular exercise, and it is within this group that almost all obesity is found. Severe dieting should not be used as it is unpleasant and tends to be self-defeating. Moderate dieting combined with regular exercise is much more effective and enjoyable. The choice is yours: life on the sofa, nibbling celery or the active, healthy-eating, healthful way.
| Title |
Eat more, Play more—Weight Less |
| Causes of weight problems |
●It's commonly believed that adults' weight problems are due to ●Studies show that fat people eat less and are |
| ●Energy used for essential bodily functions, BMR, and ●Food intake offers |
|
| Ways of weight loss |
●Dieting alone—a temporary measure ●Tending to weaken the diet's effects ● ●Exercising ●Having good heart function ●Helping to raise blood levels of HDL ●Attaining critical nutrients |
| ●Doing little exercise has much to do with obesity. ●Severe dieting should be ●Moderate dieting as well as regular exercise is much more effective and enjoyable. |
Directions: Read the following passage. Fill in the numbered blanks by using the information from the passage.
Write NO MORE THAN THREE WORDS for each answer.
Maybe you are an average student. You probably think you will never be a top student. This is not necessary so, however. Anyone can become a better student if he or she wants to. Here’s how:
1. Plan your time carefully. When you plan your week, you should make a list of things that you have to do. After making this list, you should make a schedule of your time. First your time for eating, sleeping, dressing, etc. then decide a good, regular time for studying. Don’t forget to set aside enough time for entertainment. A weekly schedule may not solve all your problems, but it will force you to realize what is happening to your time.
2. Find a good place to study. Look around the house for a good study area. Keep this space, which may be a desk or simply a corner of your room, free of everything but study materials. No games, radios, or television! When you sit down to study, concentrate on the subject.
3. Make good use of your time in class. Take advantage of class time to listen to everything the teachers say. Really listening in class means less work later. Taking notes will help you remember what the teacher says.
4. Study regularly. When you get home from school, go over your notes. Review the important points that your teacher mentioned in class. If you know what your teacher is going to discuss the next day, read that material will become more meaningful, and you will remember it longer.
5. Develop a good attitude about tests. The purpose of a test is to show what you have learned about a subject. They help you remember your new knowledge. The world won’t end if you don’t pass a test, so don’t be overly worried.
There are other methods that might help you with your studying. You will probably discover many others after you have tried these.
How to become a better student
| General method |
How to |
(1) ______ |
| Plan your time carefully |
Make a list |
Force you to realize(6) ____ is happening to your time |
| Make a |
||
| Find a good place to study |
Free of everything but (2) ______ |
You can (7) ______on the subject |
| Make good use of your time in class |
Listen to everything the teachers say |
Really listening in class means (8) ______ |
| (3) ______ |
||
| Study regularly |
Go over your notes |
|
| (4) ______ new material |
Help you (9) _____it better , remember it longer |
|
| Develop a good attitude about tests |
Don’t be (5) ______ worried |
Remember your new (10) ______ |
There are many things that we wish to achieve in life. For some, we set goals and objectives, and for some we don’t. Try to remember the last time you set a goal to achieve a certain task. Were you able to complete the task in an effective manner? The tasks which are done by setting and meeting daily goals will definitely be useful and rewarding experiences. A step-by-step approach towards achieving smaller goals is the key to achieving larger ones.
When it comes to the workplace, each and every employee is expected to meet daily responsibilities and expectations. With organizations becoming more and more competitive, the importance of goal-setting for employees is increasing. It helps the employee to perform better and increases his or her efficiency and time management. It’s also important for every student to set high academic goals so as to be able to build a good career.
Setting goals for completing the daily schedule helps an employee to finish the assigned tasks and targets in a timely manner. If an employee is performing the way he or she is expected to, then this will automatically increase the performance, output and productivity of both the employee and the organization. Daily study targets are the same. This helps you complete your assignments within the set time, thus putting less pressure on you during exams and increasing your chances of performing well.
How many times you have to be at work on a weekend just to complete your work? How many times you have had to stay up all night to complete your homework or study for your exams? Had you followed your set goals and targets right from the beginning, you would have spent the time relaxing rather than being busy working or studying! Setting up goals and objectives helps you organize your time and efforts in an efficient manner.
In performing your work diligently, you are likely to keep a steady pace when it comes to fulfilling your set targets. Because you are already on track, there will be no unnecessary workload and time limits over your head. Therefore, another benefit of effective goal-setting is lack of stress and a more calm and relaxed mind. Only a stress-free and calm mind can house progressive and productive thoughts. A calm mind causes positivity, which goes a long way towards increasing your ability to achieve the personal goals you have set for yourself.
Each and every human being aims to achieve two things: to fulfill desires and to enjoy life. This is possible only through proper discipline and time management. Goal-setting leads to not only professional growth but also personal growth and development. You are expected to know that every step counts and that setting up goals is easy, but following them on a consistent basis is difficult. Therefore, if you want to be successful and also harvest the fruits of your hard work, you need to stick to your set goals and be focused towards achieving them. Realize the significant role that goal-setting plays in your life, make sure that you do all you can to achieve what you want., set your goals, work towards achieving them and celebrate your success!
| Passage outline |
Supporting details |
| Significance of goal-setting in achieving success |
*In face of competition, employees with goals can perform better as well as *Students who want to build a good career should attach |
| Increase output and performance |
*By setting goals, an employees can increase output and performance instead of *Students can have less pressure and perform well with the aid of daily study targets. |
| Help in time management |
*You can have your time and efforts *You’re likely to have more time for |
| Reduce |
*Chances are that you can fulfill your set targets steadily *Effective goal-setting is |
| Every step counts |
*You should be *Your hard work will |
阅读下面的短文，并根据所读内容在文章后表格中的空格里填入最恰当的单词。
注意：每空一词，注意所填的词开头的大小写。
It is interesting to know what people of different nations like to do best.
In France, when a woman enters a cafe or restaurant, she is freely discussed, not only about her appearance but about her past and future as well. She invites looks in the street whether she is beautiful or plain. There is no better way for a woman to get back her self-confidence than a walk in the streets of Paris or Marseilles, and women really like that.
In Italy, people love talking. They sit about in cafes, exchanging news and discussing politics. They do not hesitate to ask questions about the family, income and private life of anybody who happens to be there.
The Swiss eat as a pastime. Ladies walk into a teashop, eat a couple of ice creams and a large piece of chocolate cake, and then leave, complaining about their weight.
For the Americans, the greatest fondness is said to be the push of buttons. You push a button in the lift, you push a button for cigarette, chewing gums, stamps, even for a life insurance. You can even push a button to get married and another button to get divorced.
In England, waiting in a line is national passion. The English will form a line whether they have the opportunities when the train is practically empty and everybody can have a seat
| In different (1)__▲___ |
What people like to do best |
| In France |
People love to discuss how a woman (2)___▲____, what she did in the past and what she will be in the future. Women like to (3)___▲___ in the street to get back confidence. |
| In Italy |
People sit in café, (4)___▲___ with each other, and sometimes they even ask about some (5)___▲___ information. |
| In Swiss |
Ladies eat a lot of fatty (6)___▲____ but they often (7)___▲___ having done so. |
| In the (8)__▲__ |
It seems that you can do almost everything (9)__▲___ pushing buttons. |
| In England |
The whole nation love to (10)___▲___in a line almost anywhere and anytime. |
How do you usually buy what you need, shopping on line or going out to shop in person? With the help of the Internet, shopping is ______(easy) than before. We can just click our mouse to choose the items we like, pay for them online, and the shopping ___
___(finish). It is easy and quick. It helps save money, too. We can save thousands a year if we compare the prices of similar items before deciding ___
___ to buy.
However, there are always traps in shopping online. If we are ______(care), we may get into trouble. For example, we may find the color of the item different from ___
___ in the picture online. Sometimes, the size of the item we receive can be too big ___
___ too small. ___
___(avoid) such troubles, we should compare similar items on different online stores and pay more attention to what other customers say. From their comments, we can know better ___
___ an item’s color, size as well as ___
___ shortcomings. In this way we increase our chance of buying ___
___ more satisfactory item.
阅读下面短文，按照句子结构的语法性和上下文连贯的要求，在空格处填入一个适当的词或用括号中词语的正确形式填空，并将答案填写在答题卡标号为1～10的位置上。
Scientists have discovered that ______(stay) in the cold could help us lose weight. Researchers at the University of California found that exposure to the cold increases levels of a protein that helps form brown fat -------- the type of fat that produces heat and keeps us warm. Brown fat burns energy, ___
____ helps us lose weight. White fat stores extra energy, which results __
____ weight gain. The researchers said that because air conditioning and heating give us constant, ___
____ (comfort) temperatures, our body's need for brown fat has decreased. They found that: "Outdoor workers in northern Finland who __
____ (expose) to cold temperature have __
____ significant amount of brown fat when ___
___ (compare) to same-aged indoor workers."
The research was conducted on two different control groups of mice. ______ group was injected with the protein that helps create brown fat. This group later gained 30% less weight after both groups were fed high-fat diets. The researchers say this could be good news in the fight against obesity. People who are obese have ___
____（low) levels of brown fat than thinner people. Head researcher Hei Sook Sul said: "This protein could become an important target for research into the treatment and prevention of obesity and obesity-related diseases." She added: "If you can somehow increase levels of this protein, you could __
____ (possible) lose more weight even if eating the same amount of food."
阅读下面短文，根据所读内容在表格中的空白处填入恰当的单词。注意：每个空格只填一个单词。
任务型阅读(共10小题；每小题1分，满分10分)
认真阅读下列短文，并根据所读内容在文章后表格中的空格里填入一个最恰当的单词。
注意：每个空格只填1个单词。请将答案写在答题卡相应题号的横线上。
A library is a place where a large collection of books are lined. However, quite different from traditional ones, a new library which opened last month in San Antonio, Texas, US is very special in the thing —there is not a single book in it.
In fact, the world’s first “bookless” library, known as BiblioTech, looks more like an Internet café—instead of bookshelves. It has iPads, laptops and desktop computers to use on site and 500 e-readers for members to borrow. Most importantly, there is no printed material, reported Time.
“Our digital library is stored in the cloud, so you don’t have to come in to get a book,” Laura Cole, BiblioTech’s special projects coordinator, told CNN. The library at the moment has a collection of 10,000 e-books and is trying to add more.
The idea of a bookless library no longer seems new since e-books have been around for quite some time. At the end of 2012, 23 percent of Americans aged 16 and older read e-books, up from 16 percent the year before. At the same time, the proportion(比例) of Americans who read a printed book fell from 72 percent to 67 percent.
“Not all libraries are going to be like us,” Nelson Wolff, a local official told CNN. “But we surely do hope it’s going to drive them to do so. The world is changing, and libraries can’t stay the same —if they want to stay connected with the changing world.”
Also, located in a low-income (低收入的) neighborhood where 40 percent of families don’t have a computer and half are not available(可获得的) to broadband Internet service, BiblioTech provides digital convenience to people who lack it.
All in all, the newly-born library, though young, may be promising in the future soon to come.
| Title |
A |
| Introduction |
●A new library came into ●It has no book in it at all. |
| Features of the library |
●Computers, iPads and laptops took the ● ●There is no printed material. ●Books are stored in the ●More e-books will be |
| ●People are ●The changing world ●Such bookless libraries meet low-incomers’ |
|
| Conclusion |
The bookless library may be promising in the future. |
Chinese proverbs are rich and they are still widely used in Chinese people’ daily life.___ _ these proverbs there are often interesting stories. For example, the proverb, “plucking up a crop ___
___ (help) it grow”, is based on the following story.
It is said that a short-tempered man in the Song Dynasty(960-1279) was very anxious to help _____ rice crop grow up quickly. He was thinking about ___
__ day and night. But the crop was growing much slower than he expected.
One day, he came up with an idea _____ he would pluck up all of his crop a few inches. He did so the next day.
He was very tired ____ doing this for a whole day, __
__ he felt very happy since the crop did "grow" __
__ (high).
His son heard about this and went to see the crop. Unfortunately the leaves of the crop began to wither.
This proverb is saying we have to let things go in their ____ (nature) course. Being too anxious to help an event develop often __
__ (result) in the contrary to our intention.
Directions: Read the following passage, Answer the questions according to the
information given in the passage.
Secret Santas
On Christmas morning, Linda wakes up, and tries to imagine the wide-eyed surprise of children in another household as they unwrap the presents she carefully chose for them. Linda has never met the children, but that’s all part of the joy of giving as secret Santas, she says.
"It's an amazing feeling to buy gifts on an anonymous (匿名的) basis," says Linda.
"It brings a whole new meaning to the holidays."
Linda and Tony are an American couple living in Toronto, Canada, and Linda did charitable work as a member of the American Women's Club of Toronto. As the name suggests, members are U.S. citizens living in Toronto, who join together for fellowship and community service.
To find her "adopted" family, Linda goes to the local schools and requests a wish list for a family that's struggling to survive. Last year she helped a single mother with three children. The mother works as a cleaning lady in a nursing home.
"The list is always heartbreaking. They have an opportunity to ask for anything and do just the opposite, asking for basic clothes or simple toys," she says. "We always buy the kids a new winter coat, hats, and gloves." She also buys gifts for the parents.
Last year Linda asked the mother for a second wish list--one that didn't include the basics. "Every child should have a Christmas that sticks with them for a lifetime." She purchased iPods for the two older children and a video game system for the youngest."I have learned a very valuable lesson in all of this," says Linda. "Pay attention to what's going on in your own backyard--no matter where you live."
The joy of giving as secret Santas is much sweeter when the gift is anonymous.What reaction does Linda imagine the children will have?
(No more than 5 words) (2 marks)
Why did Linda join the American Women's Club of Toronto?
(No more than 10 words) (2 marks)
Why did Linda ask for a second wish list?
(No more than 15 words) (3 marks)
What kind of people does "secret Santas" in the passage refer to?
(No more than 12 words) (3 marks)
阅读下面短文并用英语回答问题，交答案与在答题卡相应的位置上（请注意76、77、79和80四个小题后面的词数要求）。
[1] Jean Paul Getty was born in 1892 in Minneapolis, Minnesota. He became a millionaire when he was only 24. His father was wealthy, but he did not help his son. Getty made his millions alone. He made his money from oil. He owned Getty Oil and over 100 other companies. The Fortune magazine once called Getty “the richest man in the world.”
[2]But money _________. He married five times and divorced five times. He had five children but spent little time with them. None of Getty’s children had very happy lives.
[3]Getty loved to make money and loved to save it. In spite of his great wealth, Getty was miser. Every evening, he wrote down every cent he spent that day. He even put pay telephone in the guest’s bedrooms in his house so he could save money on phone bills.
[4] In 1973, kidnappers took his 16-year-old grandson, and demanded a large amount of money for his safe return. Getty’s son asked his father for money to save his child. But Getty refused. The kidnappers were merciless and Getty’s son made repeated requests for help from his father. Finally, Getty agreed to lend the money, but at 4 percent interest.
[5] Getty started a museum at his home Malibu, California. He bought many important and beautiful pieces of art for the museum. When Getty died in 1976, the value of the collection in the museum was $1 billion. He left all his money to the museum. After his death, the museum grew in size. Today it is one of the most important museums in the United States. Getty made a large fortune in his life, but he gave his money to the art world because he wanted people to learn about and love art. What is the main idea of Paragraph 1? (no more than 8 words)
________________________________________________________________________________________Fill in the blank in Paragraph 2 with proper words. (no more than 7 words)
________________________________________________________________________________________Explain the underlined sentence in Paragraph3.
________________________________________________________________________________________What did the kidnappers do to Getty’s family (no more than 10 words)
________________________________________________________________________________________What does the author want to tell us about Getty in the last paragraph? (no more than 10 words)
________________________________________________________________________________________
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