| This explain skill say information than again polite available smile |
How you speak on the telephone is very important．If you use good telephone（1） ，the caller will be happy．If not，they may not want to deal with（打交道）you or your company（2） ．
First，make sure you answer the call formally（正式地），giving your name and the name of your company．（3） will let the caller know that you are professional．
You should also remember（4） as you speak，and use a friendly tone（语调）．If you sound bored or too busy，the caller will think you are impolite．
Your choice of words can make a big difference，too．For example，if you have not heard what a caller（5） ，it is much more polite to say "I'm sorry．Could you say that again，please？"（6） to simply say "What？"．
Similarly，if a caller asks to speak to someone，don't just say "yes" or "no"．If the person is（7） ，say that you will put the caller through to them．If they are unavailable，（8） where they are，and then take a message．
In either situation，you will also need to get some（9） about the caller，such as their name or company．Make sure you get all that you need ，and most importantly，ask for it（10） !
| boy，promise，from，during，door，big，because，hour，take，there，when，like |
The summer holiday was coming but Zach was a little sad． He would have to move （1） the holiday， leaving his friends and his tree house． The tree house was Zach's favorite place to go to when he wanted to be alone． He also liked （2） his friends there． They would play for （3） ．
Zach told his mom， "I don't want to move． I'm going to miss my friends． I'm also going to miss my tree house． I want to take it with me．" "Zach，but we have to （4） your father's changed his job． He is already （5） waiting for us． You will have a much （6） bedroom， and you will meet new friends at your new school，" （7） his mom． Zach wasn't so sure．
When Zach and his mom arrived， Dad took Zach to the backyard． There， Zach saw a big tree house． "Wow!" Zach shouted． "This is great!" All of a sudden， Zach heard a （8） voice． "Are you moving in？ My name is Joey and I live next （9） Can I have a look at your tree house？"
"I think I'm going to （10） it here after all!" Zach told his mom and dad that night．
afford；holes；progress；thousands of；safe
（1）China has made great in the past forty years．
（2）People planted trees in the suburb of the city， Urumqi．
（3）Nowadays， everyone feels very and convenient in the streets of different cities in Xinjiang．
（4）In the book A Brief History of Time， the famous British professor Dr． Hawking describes his theory of black ．
（5）Many families are richer now so they can a big car like SUV．
How do we know the time？ A clock，a watch or a cell phone can help us． However many years ago there were no clocks and knowing the time was not so easy． Over the centuries people have developed different w（1） of telling the time．
About 5，500years ago， the Egyptians i（2） the sun clock． This was a tall stone structure． Its shadow （影子）showed the movement of the s（3） they were able to determine（测定）midday．
About 3，500years ago，the Egyptians made a sundial． It was smaller than the sun clock and could measure （测量）the time for half a day． On c（4） days or at night it was impossible to tell the time with a sun clock or a sundial．
Water clocks were the f（5） clocks not to use the sun． The idea is simple． Water flows（流动） from one container（容器）to another． When the water reaches a certain l（6） it moves a lever （控制杆）and this shows the hours． The Egyptians used water clocks about 3，400years ago． These clocks were popular in the Middle East and China but they f （7） to keep accurate（精确的）time．
In the 13th century，the mechanical clock was invented． This was more accurate， b（8） was expensive to make． Over the next few centuries it was developed． For example， springs（发条）were added around 1500． This i（9） accuracy and allowed clocks to be smaller．
In 1927， the first quartz clock was developed． Clocks became cheaper to build and own． People began depending on them more and more to2 run businesses， markets and so on．
More recently， in1956， came the digital clock． And nowadays satellites（人造卫星）send our cell phones the time to the exact second． There has been a lot of progress in timekeeping but some things never c（10） ． Man of us still have trouble getting out of bed on time and not missing appointments．
| say same down by him How train Because read a |
Mr．Smith lived in the country，but he worked in an office in a big city．So he went to work （86） train every morning and came home in the same way．
One morning，he was （87） his newspaper silently on the train when （88） man sitting behind him，who Mr．Smith had never met before，leaned （倾斜） forward，tapped （拍打） him on the shoulder and spoke to （89） ．The man said，"You're leading a very interesting life．You get on the same （90） at the same time every morning，and you always sit in the same seat and read the same newspaper．Life is always the （91） to you．"
Mr．Smith put his paper （92） ，turned around，and said to the man，"Who are you？
（93） do you know all that about me？"
"（94） I'm always sitting in the seat behind you．"the man answered．"This morning，I thought it would be good to （95） hello．"
| train |
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Three travelers， Allan， Carl， and Paul were sitting on the chairs in a train station． They were waiting for a （1） that was very late．
To kill the time， they began talking with each other．
At first， they talked（2） the weather and their work． Then Paul said， " Tell me， What would you mostly like to do（3） your doctor told you had only months to live？"
The other two men thought about this for a while，and then Carl spoke．
"Well，" he said， " if I had three（4） to live， I'd like to travel to the places in the world as many as（5） ．And I would stay in the best hotels and then eat the
（6） food． I think I would have a wonderful time．
Then Paul turned to the other man， saying " And （7） about you？"
" I tell you a secret，" Allan said． " I always want to （8） a racing driver． So if I had only three months to live， the first thing I'd like to do is to sell my house． （9） the money I would buy the fast car in the world．"
" Now it's your turn，" Alan went on， "What would you mostly do then？"
"Oh，" said Paul with a smile， " I would go and see （10） doctor"
| clear，doctor，happy，raise，find，parents，she，share，well，hope |
Alice was born with a strange disease．She was taken to many hospitals．None of the（ 1）___ knew the cause （原因） of the disease．They told her parents she would go blind and deaf．
Now Alice is fifteen years old．Her eyesight and hearing are so poor that she can't see or hear（2） ．But she is a bright and happy girl．She says to（3） ．"Whatever happens，I will never give up．"She（4） to enjoy her life．With her（5） help，she is travelling as much as she can．She is also （6） the interesting things she experiences along the way．
She also wants to help people like her．Her dream is to help researchers（7） a method for her disease．If she can get（8） ，people who have the same disease may also be cured （治愈）．In fact，she has（9） money for foundation （基金会） fighting the disease since she was in Grade Two．Until now，she has got over 150，000!
Alice thinks helping others can make her（10） than having fun alone．She is doing her best to live her life without any regret．
根据语篇内容，用方框中所给词的正确形式填空，使短文通顺、正确、连贯，并将答案填写到答题卡相应的位置上．方框中有两个词为多余项．
by who life take that serious or one they send happy influence
I once had an unforgettable experience that has affected and directed the way I think and act now．
When I was about seven years old，my grandfather（71） me to a fish pond on a farm and told me to throw a stone into the water．He told me to watch the circles created （72） the stone．Then he asked to think of myself at that stone．"You may create lots of circles in your life，but the waves （73） come from those circles will disturb（干扰） the peace of all the people around you，"he said （74） ．"Remember that your circle may spread to many other circles，meaning that your thoughts or actions may disturb others'（75） ．You are responsible for what put in your circle．If you want，the good or peace that comes from your circle （76） to others．At the same time，the anger or jealousy （嫉妒） coming from your circle will also spread to other circles．You should allow the good feelings （77） others，not the bad ones，because you are responsible for both．"
That was the （78） time I heard my grandfather tell me these．I had realized that each person's （79） or anger can move out into the world．If we are filled with doubt or anger，we cannot create world peace．We spread the feelings and thoughts that we hold inside，whether we speak （80） or not．These circles are spreading into the world，creating beauty or making troubles to other circles of life．
| without protect goal harmful make warn quick nervous when danger |
When people hear the word stress，they usually think of something bad．However，stress can have several benefits（益处）for the body and mind．To begin with，people may feel stressed（51） there is something important to do．For example，some students are stressed before a big test．The stress might make them feel （52） ，but it also makes them focused．This type of stress can help people work efficiently（高效地）to meet their （53） ．
Another way stress benefits us is by keeping us healthy．Scientists who study stress learnt a little stress can （54） the immune system（免疫系统）stronger．When your body learns to respond （反应）to some stress，it's able to （55） you better from illness．
The final way that stress benefits us is by helping us respond to （56） ．If you see a car coming around the corner too fast，you might experience stress．This stress sends a message （57） your brain of danger，allowing your body to respond （58） ．You may not be able to jump out of the car's way soon enough
（59） the stress．
Of course，too much stress is （60） to our bodies and minds．But the right amount of stress makes us more efficient，healthier and safer．
| lone worry much try health piece hungry advice time |
A lot of people wish to be slim（苗条），but at the same time they are （1） about their health．In fact，it is important for everyone to （2） weight healthily，but how you do it？Here's some good（3） ．
★Drink plenty of water and eat a（n）（4） diet．If you feel like eating snacks（零食），drink a glass of water first．If you are still（5） after 15 minutes，then it's time for a light snack．（6） to stay away from food with high calories（卡路里），such as sweets and fast food．
★Do not eat（7） than you can consume（消耗）．People get fat because they cannot consume all the calories that they get．So（8） how many calories you really need is very important．
★Take enough exercise．The"333"is good for you﹣exercise 3（9） a week，for at least 30 minutes at a time，and your pulse rate（脉搏率）should be more than 130 after exercising．
Keep the three（10） of advice in mind and follow the advice．Then you'll surely have a slim and strong body．
| clean，give，can，encourage，try，he，borrow，student，easy，happy |
Last week I went to an art show．A painting caught my eye．To my amazement，it was painted by Steven，one of my（1） ．Then many thing about him came into my mind．
Steven was from a poor family．His parents （2） not afford to buy him some basic things that he needed，once our school provided gloves for poor children．I put Steven's name on the list．He was so （3） when he received a pair．He loved to wear them and they were always （4） than anybody else's．
Steven had a gift（天赋） for painting and he could （5） understand what I described in class．But he didn't have money to buy the paper for painting．So sometimes，I （6） him some．He practiced hard．And I often showed his paintings to the class．He was greatly （7） ．
One day just before the summer vacation，he came to （8） some art books．When the new term began，he showed some of （9） paintings to me．I felt shocked（震惊）．They were very good．Then we talked a lot．He said he would keep on．
Later he was admitted （录取） to a famous art university．After graduation，he had many difficulties，but he never gave up．He was always （10） his best to improve himself．His hard work and strong mind led to his success．
| I make teach after large control try leaf small quiet before without |
As a child，I got angry quite easily and was not good at communicating with others．
I still remember it was an early autumn．Some （71） started to turn yellow and weather became cool．One day，as I was getting ready for school，my mother carelessly handed me my father's vest（背心）instead of（72） ．At that time，I was getting to have a （73） size than my father，so when I put on the vest，I felt as if I wasn't able to breathe! I realized that it was a small mistake which （74） by my mother，but somehow the breathless feeling was so strong that it made me very angry．My mother said sorry with a smile，but I shouted at her （75） thinking much，I got it off my body so wildly that I made a hole in it．I put on my own vest and rushed out of the house （76） my mother could stop me．
Later，my mother shared her bad feelings with my father，"See what your son has done．"Instead of scold（责备）or beat me，my father （77） asked my mother to mend the vest．
Later when my mother told me about my father's response，I felt ashamed（惭愧的）of my bad behavior．My father's gentle kindness （78） me a lesson which I would never forget．
On that day，I decided not to let anger（79） me any longer．Of course，there are times when I am angry．However，whenever that happens，I （80） to remember my father's vest．It always reminds me to think about others' feelings when I get angry．
| real noisy clean after work be area traffic also live |
Many people have cars in the city．But pollution is a problem because of the （1） ．Nowadays some downtown （市中心） areas around the world don't have cars．These car﹣free zones （无车区） are （2） for people，bicycles，and public transportation only．
Eight million people （3） in the center of London and another two million people go to work there every day．The downtown area is very（4） with hundreds of cars，buses，and taxis，but there are （5） a lot of beautiful parks with free music concert．At lunchtime，many people go there for a rest （6） they get off work．
Parts of Tokyo are always crowded with hundreds of people﹣but no cars! These modern car﹣free zones are （7） popular and people like shopping there．
In the past，Bogota was polluted because there （8） lots of cars and traffic．Now the downtown area is car﹣free zone and the air is （9） !Many people don't have a car and half a million people take the bus （10） ．There are lots of stores．It's not expensive．
In the US， the（1） （sixteen） birthday is special．People usually have（2） _____ （importance） celebrations for teenagers．That is（3） the party is their first step to be an adult．Some of the parties are very big celebrations and cost a lot of money．Everyone（4） （wear） beautiful clothes．These parties（5） （hold） in hotels and there are even music group playing． People usually give gifts（6） the sixteen﹣year﹣olds．Some gifts can be very expensive．The young people enjoy（7） （they） at the party with singing and dancing．However， other parties are simpler and people just have them at home．Sometimes（8） （family） celebrate them in other ways， such as going on a special trip together， watching（9） interesting movie or eating a big meal in a nice restaurant．How do you plan （10） （celebrate） your birthday？
after； during； pollute； do； pay for； animal； work |
（1）China has made great progress the past forty years．
（2）We should be friendly to ．We are all living in the same world．
（3）How much did you your new bicycle？
（4）If the air is it is dangerous and will do harm to our health．
（5）My father is a good teacher who for his students day and night．
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