根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
Watching a sporting event with family and friends under the sun is a great experience in summer. In the United States, heat exposure led to 8,000 deaths between 1979 and 2003. Luckily, a little prevention can go a long way towards making sure of an enjoyable day.
Know the danger
Heat-related illnesses do not require record-breaking temperatures to occur. The body’s temperature can reach 106 or 107 degrees Fahrenheit on a 90-degree day, creating a potentially deadly situation. Factors such as age, weight or a medical condition can influence people.
Drink plenty of water Sweating is your body’s key way to keep cool, so drink water to stay well hydrated(含水的) before you feel thirsty. A cool beer may sound perfect on a hot day, but drink responsibly. Alcohol stops the body’s cooling system and causes you to go to the bathroom frequently.
Wear light-colored and loosely fitting clothing, so air can go around your body and help keep you cool. A hat is a must to help you keep cool, since your head contains many blood vessels(血管)， and sun block(防晒乳) is always a good idea.
Take action
What should you do if you are suffering from the heat while watching your favorite event?
Get up and go. It is a simple piece of advice, but could make the difference between a quick recovery and something more severe that requires medical attention. The ideal thing is to move yourself from the position you’re in to an area that is a little cooler.
| A．Weather-related causes |
| B．Dress for the occasion |
| C．In hot weather, it is essential to stay hydrated. |
| D．You may miss a little of the action, but it beats missing a lot. |
E. It is also important to take advantage of services the equipment provides.
F. But when you add sun exposure to the crowds, the results can be deadly.
G. Temperatures between 80 and 90 degrees Fahrenheit can be dangerous.
根据短文内容，从下面的A-F选项中选出能概括每一段主题的最佳选项。
A. Review（复习）regularly
B. Make good use of class time
C. Find a good place to study
D. Plan your time carefully
E. Scan浏览） before you read
F. Take notes in class
Maybe you are an average student with an average intelligent. You probably think you will never be a top student. This is not necessarily so. Anyone can become a better scholar if he or she wants to be. The following suggestions may be helpful to you:
When you plan your week, you should make a list of things that you have to do. Be sure to set aside（抽出） enough time to complete the work that you are normally assigned each week. Of course, studying shouldn't occupy all of your free time. Don't forget to set aside enough time for entertainment, hobbies and relaxation.
Look around the house for a good study area. Keep this space, which may be a desk or simply a corner of your room, free of everything, but study materials. No radio or television! When you sit to work, concentrate on the subject!
This means looking a passage over quickly but thoroughly before you begin to read it more carefully. Scanning a passage lets you preview the material and get a general idea of the content. Scanning will help you double your reading speed and improve your comprehension.
Take advantage of class time to listen to everything the teacher says. Really listening in class means less work later. Taking notes will help you remember what the teacher says.
When you get home from school, go over your notes. Review the important points that your teacher mentioned in class. If you do it regularly, the material will become more meaningful, and you will remember it longer.
Develop a good attitude about tests. The purpose of test is to show what you have learned about a subject. Tests do more than just provide grades; they let you know what you need to study more, and they help to make your new knowledge permanent.
阅读下面的短文并从方框中的 A-F 中为每段文字选出最佳标题。其中有一项选择是多余的。（共5小题，每小题2分，满分10分）
A. Take some time to speak English
B. Join an English club
C. Have a mirror on the wall
D. Keep it short and simple
E. Listen to good English speakers
F. Practice with peers or family
Here are some tips to improve your spoken English.
Whatever you have learnt or read in a day, practice in front of the mirror. For a start, you can read something from newspapers, English magazines, and books. Take a passage and read it aloud. After you think your accent has improved, try reciting a poem in front of the mirror. This will increase your confidence as well.
Talk to your family members and friends in English. You can also organize debates and speeches on a low level, where everyone in your family or friend circle speaks on one topic for a few minutes. It will help you get over the fear of making mistakes, as you will be with your friends and family—your comfort zone.
Listen to people who you think are good English speakers. It will help you catch the skill better. You can also watch their videos, listen to them online, or even in person. It can be anyone from Barack Obama to your teacher in school. Find every opportunity to speak English.
You will meet people like you there and it will help you realize that you are not the only person who isn’t good at this subject. Also meeting different people will help you overcome your complex. You can also join coaching classes, which will provide you professional help in learning spoken English.
Nothing is more beautiful than simplicity. So, instead of using an ambiguous(含糊不清的) language with tough words, go for simple words. Learning any new language is difficult and English is no exception. Start simple and go with the flow. With time, you would learn bigger words too.
How to Teach a Child Respect
As a child grows out of being an infant（婴儿）and begins to notice and react to the world around them, you may find yourself wondering how you possibly pass all of the things that they need to become a responsible, respectful adult. A child who learns to respect all he meets not only receives respect from others in kind, but learns to respect himself as well.
Instructions
★1 Show your child respect. This is perhaps the best way to teach your child how to respect others. Listen to your child by giving her your full attention and she will learn to listen to you, understanding how important this is in relationships.
★2 The more you say "please" and "thank you" to your child, the more likely he will learn to use them with you and others. Politeness then becomes a normal part of any conversation.
★3 Agree to disagree. Explain your decision so that she will understand your reasoning and expect respectful responses. Disagreeing with you aren’t equal to disobedience.
★4 Control your impulse to overreact. When a situation arises between you and your child that requires calmness, keep in mind that you are supposed to be modeling correct behavior.
★5 Praise, praise, praise! So much is focused on what a child does wrong and how to correct it that the accomplishments are not celebrated enough.
| A．Teach manners by using polite requests and responses. |
| B．Try to remember that a child won’t always agree with you. |
| C．Respect is necessary for a meaningful and successful life. |
| D．If he sees you lose your temper, he is more likely to respond that way in future. |
E．A child may act like he pleases, but will respect being given limits.
F．When you see you child exhibit respectful behavior, make sure he knows just how proud you are of him.
G．Signs such as sudden poor performance in school, behaviors like fears and threats accompany behavior problems in children.
根据短文内容，从短文后的七个选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
A 7．0 magnitude（级）earthquake killed more than 230,000 people in Haiti．Then an 8．8 magnitude quake killed more than 900 people in Chile．And few weeks later, a 6．0 magnitude quake struck rural eastern Turkey, killing at least 57 people．
The earthquakes kept coming hard and fast． It’s not．The problem is what’s happening above ground, not underground, experts say．
They’re rapidly putting up buildings that can’t stand up to earth quakes, scientists believe．
And news reports and better earthquake monitoring make it seem as if earth quakes are increasing all the time．
On average, there are 134 earthquakes a year that have a magnitude between 6．0 and 6．9．So far this year there have been 40 earthquakes—more than in most years for that time period．But that’s because the 8．8 quake in Chile caused a large number of strong aftershocks．
Also, it’s not the number of quakes, but their destructive effects that gain attention．The death is largely due to building standards, Paul Earle, a US seismologist, called for better building standards in the world’s big cities．
Of the 130 cities worldwide with populations of more than I million, more than half are likely to be hit by earthquakes． “If you have a problem feeding yourself, you’re not really going to worry about earthquakes,” said Paul．
The earthquakes made everyone start to think “People are paying attention to the violent planet we’re always living on．Come back an another six months if there has been no earthquakes, most people will have forgotten it again,” said US disaster researcher Dennis Mileti．
| A．But it won’t last． |
| B．More people are moving into big cities． |
| C．Earthquakes don’t kill people, buildings do． |
| D．There have been more deaths overt the past decade from earthquakes． |
E．Many people began to wonder if something terrible is happening underground．
F．While it seems as if the are more earthquakes occurring, there really aren’t．
G．But developing nations with growing populations don’t pay attention to earthquake preparedness．
根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
For teens, life is not a playground. Rather, it’s a jungle. And, doing the parent of a teenager isn’t a walk in the park, either.
How will they deal with peer (同龄人) pressure? Motivation? Success or lack of confidence? As a parent, you should help them learn the principles that will help them to reach their goals and live a successful life.
Hopefully they will be a compass to help you deal with the problems they meet daily.
Be proactive (积极主动的)
Being proactive is the key to unlocking the other habits. Proactive people understand that they are responsible for their own happiness and unhappiness. They don’t blame others for their own actions or feelings.
Teens can learn to develop the belief that it is possible to create an atmosphere of win-win in every relationship. This habit helps your teen learn to celebrate the success of others instead of feeling threatened by them.
Put first things first
This habit helps teens prioritize (区分优先次序) and manage their time so that they focus on and complete the most important things in their lives. Putting first things first also means learning to overcome fears and being strong during difficult times.
| A．Think win-win |
| B．Begin with the end in mind |
| C．Help your teen create a personal goal. |
| D．The life of a teenager is full of difficulties. |
E. It’s living life according to what matters most.
F. Help your teen take control and responsibility for his life.
G. Here are three important habits for helping your teen understand and apply them.
阅读下列材料， 并从所给的六个选项（A、B、C、D、E和F）中选出符合各小题要求的最佳选项。选项中有一项是多余选项。
The people below travel abroad. Read the following stories and decide what problem each traveler experienced while traveling._______ David got lost in an isolated place. To make matters worse, he had an accident and couldn’t walk freely. So he was in great need of timely help.
_______ Paul had to buy a hamburger and ate it in the park instead of eating his mother’s delicious chicken, with which he couldn’t go through the customs.
_______ Ann was stopped at the customs because she was carrying drugs without a doctor’s prescription. How regretted she was not to have done that!
_______ Sally offended some of the people in the town she was visiting by wearing inappropriate clothes. She should have found out about local customs and followed them.
______ Jack didn’t obtain a transit card when he changed planes an airport, which made him very worried. There was no doubt that he was not allowed to get on board.
| A．My mother was worried about me. She cooked me all my favorite dishes and put them into a box to take with me on my journey. But the customs officer inspected all the plant and animal products at the airport. Unfortunately it was illegal for me to bring into the country the kind of food my mother had given me and so it all had to be thrown away. |
| B．It was very hot so I put on some shorts and a T-shirt to go sightseeing. I hadn’t gone very far when I found everyone was looking at me, and they didn’t seem friendly to me. One woman even spat on me as I walked past. I decided to get off the crowded streets and so I turned down a small, quiet street. |
| C．During the four-day walking tour, I was amazed by mountain scenery and the ancient ruins we passed on our hike. On the last day, we arrived at the ruins of Machu Picchu in time to see the sunrise over the Andes. I spent the day visiting the ruins of that ancient Inca city before catching the train back to the capital city of the country. |
| D．When I got off the plane at the first airport. I saw someone handing out cards to some of the passengers, but I didn’t know what they were for, so I didn’t take one. When I tried to board the second plane they asked for my transit card, which I didn’t’ have. I was worried they were going to send me back to London. |
E. I had been walking for about an hour when suddenly I slipped and fell down a riverbank. I hurt my ankle and couldn’t stand up. I didn’t know how I could get back to the village. I hadn’t told anyone what I was going, so no one would know where to look for me when they realized I was missing.
F. When I arrived at my destination, a customs officer at the airport looked in my bag and found the pills in a small box. He wanted to know what the pills were for and why they weren’t in their proper bottle with my name and the doctor’s name on it. I explained that the bottle had been too big and heavy. Then he wanted to know if I had a letter from my doctor explaining about the pills.
根据对话内容，从对话后的选项中选出能填入空白处的最佳选项，选项中有两项多余选项。
Laurance: What kind of a car do you have?
Soony: An old one.
Laurance: I know it’s old, but
Soony: It’s a Chevrolet. Why do you ask? You are going into the car business?
Laurance: Nothing like that. My cousin is going to take a job overseas and he can’t take his car with him, so he’s going to sell it cheap.
Soony: Well, I have been thinking about getting a newer car. I can’t afford a brand new one.
Laurance:
Soony: Is it a four-door or a two-door?
Laurance: It’s a coupe (双门小汽车) with a vinyl roof.
Soony:
Laurance: Yes, and it also has power steering, power brakes, and air conditioning.
Soony: I guess I might take a look at it. How much is he asking?
Laurance:
Soony: Okay. Set it up for me to see it, if you can.
| A. what make is it? B. I can show you a second-hand car. C. Would you like to look at my cousin’s car? D. Does it have automatic transmission? E. Would you like to introduce your cousin to me? F. It’s practically new. G. I don’t know for sure, but he’ll make you a good deal. |
Making Peace with Your Parents
As a teen, you’re going through big changes physically and mentally. Your interests are expanding.
Here is the challenge: Kids need to explore the world in new ways, and parents need to protect them from the dangers that are out in that world. These conflicts （矛盾） can easily set off fireworks in otherwise calm houses. Sometimes conflicts can’t be avoided. But by paying attention to the building blocks of successful relationships, you can work towards making home a happy and healthy place for you and your parents.
For instance, try to find a time to talk when your parents are not angry, tired, distracted, or hungry. A good time to talk is when you’re all relaxed. Timing is everything. If the conversation begins to turn into an argument, you’d better calmly and coolly ask to stop the conversation -- for now. Listen to what your parents are saying, and repeat it back to them. This shows them that you’re listening.
_
Respect is the building block of good communication. People who respect each other and care about each others’ feelings can disagree without things getting ugly. ___ How do you build trust? Trust comes by actually doing what you say you’re going to do. Some teens find that doing fun activities with their parents can improve their relationships. Sometimes we forget that parents are more than rule-makers—they’re interesting people who like to watch movies, and go shopping—just like their teenagers!
What do you do if you are trying your best, but your relationship with your parents continues to be rocky? ___ You can find supportive adults, such as a teacher or a coach, who can lend an ear.
Remember you can only change your own behavior; your parents are the only ones who can change theirs.
| A．It also gives them a chance to clear things up if you’re not on the same page. |
| B．You can pick it up again when everyone’s more relaxed. |
| C．And then you’ll be able to accept what your parents say. |
| D．Faced with the challenge, children don’t know what to do. |
E. You are more likely to get along with your parents and have more independence if your parents believe in you.
F. And your desire to take control of your own life is growing.
G. You may consider seeking outside help.
请从以下选项(A、B、C、D、E和F）中选出符合各段意思的小标题。选项中有一项是多余选项。
A．Be Reliable
B．Be Yourself
C．Smile and Be Nice
D. Join a Team or Volunteer
E. Be Your Own Best Friend
F. Get in Touch with Social Media
Making Friends in a New Environment
Imagine being in the hallway of a crowded school. The beil is ringing and countless students are changing classes. The noise of conversation and the smell of freshly sharpened pencils fill the air. You're new in town and this is your first day at school. You're afraid that you won't fit in, someone will make fun of your hair, or you'II just simply embarrass yourself by saying the wrong things. But with the following suggestions, you'II know what you should do to achieve in a new surrounding.By swallowing your fears and taking a chance, you'd be surprised at all the possibilities that can occur by doing extracurricular activities. You'll make friends, contribute to your school's overall success, and increase your confidence along the way. Volunteering also does wonders and it looks really good/on college applications as well. Participating in extracurricular activities is an excellent way to make friends and become active in your school.
Even though you might feel afraid to speak to others,it's important to remember that being a nice guy goes a long way, When you show people that you are friendly,it tells them that you are a good person who gets along well with others. Encourage yourself to be the first one to talk to people. It's quite possible that they are just as nervous around others as you are, so make them feel comfortable and be the first to speak up.
Nobody likes a gossiper or someone who stabs them in the back. Would you like someone to tell your most forbidden secrets to the entire world? Of course not, so it isn't wise to do it to someone else. It's the golden rule: Do to others as you would have them do to you. When someone trusts you completely,it's something that shouldn't be taken lightly. Trust is something to be cherished and valued, and showing others that you can be relied on is essential to making new friends.
Sites like Facebook have completely taken over just about every aspect of society, forever changing the way we arrange meetings, conduct business, and interact with family and friends. These social networking sites, even though they are fairly new, are effective methods for fully utilizing basic human communication. With more and more teens using these sites just about every second of every day, it would be wise to start your own Facebook account to connect with possible friends. Just remember to use these sites safely and wisely.
This is the most important factor when you adapt to a new environment. Stay true to who you are and be confident. By staying true to yourself and your own beliefs, you are showing the world that you are an individual who is proud of who you are, This kind of confidence is like a magnet. It will attract all kinds "of people into your life, and these people could possibly turn into new, lifelong friends. Simply put, you cannot live a genuine Iife if you yourself are not genuine.
根据短文内容，从A到F选项中选出能概括每一段主题的最佳选项。选项中有一项为多余项。
A. A sense of humor is not an inborn ability.
B. A sense of humor can be developed in our life.
C. A sense of humor helps us from several aspects（方面）.
D. A sense of humor means more than telling jokes.
E. A sense of humor can be expressed in many ways.
F. A sense of humor helps people to better enjoy life._____ As awareness of the benefits of humor increases, most of us want to get all the laughs we can. It seems that almost every day there is another new discovery about the power of humor to help us physically, mentally, emotionally, and spiritually. Every system of the body responds to laughter in some important or positive way.
_____ Many people mistakenly believe that we are born with a sense of humor. They think that when it comes to a sense of humor, “either you’ve got it or you don’t.” This is false. What is true, however, is that the ability to laugh and smile is actually something we are born with. For example, we laugh when we are tickled under the arm, even without thinking about how to react.
_____ The parts of the brain and central nervous system that control laughing and smiling are mature at birth in human infants, but that is not the same thing as having a sense of humor. (After all, when a baby laughs in his small bed we don’t rush over and say, “That kid has a great sense of humor.”) Your sense of humor is something you can develop over a lifetime. Don’t be nervous before others and try to laugh at yourself—then you will make them laugh too.
_____ Humor includes a lot more than laughing and joke telling. Many people worry needlessly that they do not have a good sense of humor because they are not good joke tellers. More than jokes, a sense of humor requires being willing and able to see the funny side of life’s situations as they happen. In fact, one of the best definition of a sense of humor is “the ability to see the nonserious element in a situation”.
_____ There may be a thousand different ways to express your sense of humor, but joke telling is only one of those ways. As more is discovered about how humor benefits our life, more people will be able to see and enjoy the humor when they are in a difficult situation. Life depends on air, food and water, but it is made easier to live with a good sense of humor.
根据短文内容，从短文后的选项中选出能填入空白处的最佳选项，选项中有两项为多余选项。
The Winner’s Guide to Success
How do successful people think? What helps them to make success? To find out the answers, an American scholar recently visited some of the most successful people in America.
Be responsible for yourself
Sometimes you may want to blame others for your failure to get ahead. You’re saying, “You have more control over my life than I do.”
Live life “on purpose”
Almost all successful people live life “on purpose”— they are doing what they believe they should and want to do. When you live your life on purpose, you’ll try your best to do your job or study as well as you can. You love what you do and you can find pleasure in what you do.
Write a plan
It is very difficult trying to get what you want without a good plan. A good plan is like a map to you. Without this “map”, you may waste your time, money and also your energy; while with the “map” you’ll enjoy the “trip” and get what you want in the shortest possible time.
Be willing to pay the price
Nothing great is easy to get. So you must be ready to work hard — even harder than you have ever done. If you are not willing to pay the price, you won’t get anything valuable.
Never give up
When you are doing something, you must tell yourself again and again: Giving up is worse than failure because failure can be the mother of success, but giving up means the death of hope.
Once an American writer was writing a novel. He could not have a good ending for his book until one night when he had a very good idea. He was so excited that he made a phone call to one of his best friends. “I’ve got a perfect idea,” he said, “I’ll put it down later and show it to you.” But he never did, because he died that night. His book was left without a perfect ending. So remember, do what you can right away. Never delay at all.
| A．In fact, when you say someone or something outside of yourself is stopping you from making success, you’re giving away your own power. |
| B．It is just like trying to drive through strange roads to a city far away. |
| C．Some people achieve success much later in life because they fail to realize earlier the importance of hard work. |
| D．Here are some keys to success that they give. |
E. Someone else’s opinion of you doesn’t have to become your reality.
F. It seems to us that everyone knows this. But it is easier said than done.
G. Don’t delay
请根据Helen, Sophie，Peter, Elena和Jacques五人各自的情况，从A、B、C、D、E、F六条信息中选出适合各人的匹配选项（选项中有一项为多余项）。Helen: A foreign tourist who loves rare animals.
Sophie: An economical mother with three children on holiday.
Peter: A man traveling in the north on business who enjoys southern dishes.
Elena: A young lady who pays special attention to her appearance.
Jacques: A French businessman who is particular about lifestyle.
| A．Shangri-La Hotel Harbin Located on the banks of the picturesque Songhua River, S.hangri-La Hotel Harbin is close to the city’s bustling business district and about 50 kilometers from the airport. Its 404 guestrooms, combining comfort and luxury, include the specially designed Horizon Club Executive Suite on floors 14 though 16. These cater to discerning ousiness travelers and offer fast check-in and check-out privileges, free breakfast and afternoon tea. The hotel’s Chinese restaurant Shang Palace is renowned for its authentic Cantonese dishes, but serves local Heilongjiang dishes and Sichuan fare too. The hotel has an imposing l,350-square-meter banquet hall that can accommodate over l,000 diners. |
| B．Sofitel Xi’an on Renmin Square Ideally located inside the Xi’an aty wall, Sofitel Xi’an on Renmin Square has 414 well-decorated guest rooms and suites equipped with elegant furniture and excellent facilities,including rainforest shower, broadband internet, and the specially designed Sofitel MyBed, which treats every Sofitel guest to the distinctions of a-French lifestyle. In addition, the ClubSofitel lounge and all its 560 rooms and suites are equipped with advanced facilities, with a staff ready to provide tailor-made services that meet the demands of discerning business travelers. |
| C．Millennium Hotel Chengdu The Millennium Hotel Chengdu, the newest upscale 5-star hotel in the Millennium Hotels & Resorts family, has opened its doors. Situated in ‘the Chengdu Hi-tech Zone, the hotel features 360 elegant rooms, with beautiful views towering over the ‘Iush Shenxianshu ‘Park and nearby Zishan Road, which is also known as “European Street.” The hotel features a 400-square-meter banquet hall and 9 smaller meeting halls, providing an ideal place for conferences- or business activities. Special packages for company year-end parties and wedding celebrations are available.In addition, the hotel's distinctive London cabs are on hand to whisk guests in style to destinations like the Chengdu Shuangliu International Airport and the Chengdu Panda Base. |
| D．Hilton Beijing Wangfujing |
The Hilton Beijing Wangfujing presents its “Spring Essentials Spa Package”, inviting guests to indulge themselves in an organic body wrap, and lavish themselves with perfect moisture and skin-care, coupled with a massage (90 minutes) that will restore and renew the bodys energy flow. This promotion is now available for only RMB 780-35 percent off the normal rate of RMB l,260 for this luxurious service.
The Spa, located on the hotel's sixth floor, is open daily from l0 am to 11 pm.
Address: 8 Wangfujing East Street, Dongcheng District, Beijing
E.Legendale Hotel Beijing
On Easter weekend April 3 and 4 (Saturday and Sunday), chefs of the Legendale Hotel Beijing will serve up a special selection of delicious holiday cuisines, various desserts and traditional painted eggs to celebrate Easter. Plenty of traditional fun and games including egg hunts, pictures with the Easter Bunny, face painting and Easter egg decorating for you and your kids to take part in．
Lunch time: 12:00 t0 14:30
Price: RMB 288 per adult (including sott drinks and wine but excluding service fee)
Up to two children per table a meal!
F, Zhaolong Hotel
The Zhaolong Hotel is conveniently located in Beijing’s Central Business District in Chaoyang, adjacent to the Yingke Center, home to many business giants and the well-known Sanlitun Village for shopping and entertainment. The hotel has 270 cozy, exquisitely decorated guestrooms set in a tranquil environment. VIP guests staying in the hotel’s suites on the Executive Floor will have a privilege to enjoy a variety of tailor-made services. The restaurants in the hotel, which include the Hanmeifang Chinese Restaurant, Treasure Food Palace, the Tandoor Indian Restaurant, the Emerald Cafe, Lobby Bar and Longxi Function Room, provide guests with a fine selection of cuisines and professional conference services.
根据短文内容，从短文后的选项中选出能填入空白处的最佳答案。选项中有两项为多余选项。
Is the customer always right? Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food.
Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable(可支配的)income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means.
In restaurants in the south of the USA, for example, waiters compliment(恭维)you on your clothes, ask about your day, compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant may possible dream of such customer service. In fact, different nationalities expect different types of service. As a friend of mine once told me “By the end of evening I had spent as much time talking to the waiter as to my wife.”
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes. First of all she waits until they are on sale. And later she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price. Could you imagine trying such ways in department stores in other countries?0
Attitudes to service are, of course, affected by employer’s attitudes to their workers. As American waiters heavily depend on tips, they have to provide more service. But is this fair? It might not be a case of “Is the customer always right?” but a case of “How much service is it fair to expect?”
| A．People often point to America as an example of good customer service. |
| B．It is a question of expectations. |
| C．Do we think it is fair to ask shop assistants to work late evenings or on Sundays? |
| D．Then she asks for a discount until she gets an even better price. |
E. The answer, it seems, depends on which country you are in.
F. The way we shop shows the way we get along with other people.
G. However, do Europeans really want US style service?
阅读下列应用文及相关信息，并按要求匹配信息。请在答题卡上将对应题号的相应选项字母涂黑,选择项有一项是多余的。
首先阅读下列国外媒体上介绍性文字：
A. Cornwall
You can find that 'weekend feeling' every day of the year, in the country's favourite holiday destination. Some find it in a rock pool on a golden beach, while for some it can only be discovered on wild moors and quiet woods. Art lovers are sure to find all the inspiration they could wish for in a lively arts scene, while gastronauts can savour the secret ingredients that make Cornwall a foodie's heaven.
Start planning, start discovering; get your free 2011 official Cornwall guide and visit the website.
B. Cornwall, paradise found
The gardens of Cornwall are the envy of the world. With its warm sunshine Cornwall is the perfect home for a flourishing variety of plants, trees and flowers. For seasoned horticulturists, keen amateurs or energetic families looking for a fun day out, there is maybe a hidden vista or a startling splash of colour.
With over 70 gardens to choose from you can walk amongst wild woodlands or stand and admire the formal splendour of a country estate. Kitchen gardens, perfumed gardens, and even Japanese gardens - you will discover something fresh, whatever the season.
Click the 'request brochure' button for your FREE guide or visit the website for more information.
C. Peak District
Come to the Peak District and get right to the heart of a great holiday - right at the heart of the UK. Our world-class destination is a stone's throw from everywhere. From Hollywood film locations to superb landscapes and quality accommodation to luscious local food, we've got it all. You have the perfect recipe for a brilliant break. Order your free copy of our 2011 Visitor Guide now!
D. Discover the stunning Channel Island of Guernsey in 2011
It doesn't take long to get to the stunning Channel Island of Guernsey, but once you're here, you'll feel a long way from home - Discover its unforgettable blend of stunning scenery, unique character and rich heritage for yourself in 2011.
Welcome to the islands of Guernsey. Lying close to the north coast of France and bathed by the warm waters of the Gulf Stream, the islands are the perfect escape.
So take some time to look around and start planning your perfect break.
E. Visit the English Riviera - South Devon’s Beautiful Bay
Torquay, Babbacombe, Paignton and Brixham boast stunning beaches and award-winning visitor attractions.
But it's not just palm trees and a famously mild climate, there is treasured literary and natural heritage just waiting to be discovered. Explore Agatha Christie's place of birth and the inspiration behind fictional tales and her real life story.
Visit the website to request your free Accommodation Guide and prepare to explore South Devon's beautiful bay.
F. Pure Jersey
Whether you're looking for a short break or longer holiday, Jersey has it all! Discover breathtaking beaches, cosmopolitan shopping, leafy country lanes, award-winning attractions and fascinating WWII history. With over 30 departure points from the UK, you can fly in less than an hour or sail by fast ferry. What's more, with its lovely mild climate, Jersey is the warmest place in the British Isles.
以下是几位计划出行者的情况介绍。请将介绍与说明性文字匹配起来。 Doris , an amateur photographer , is now learning English in the UK. She is planning for a short visit to a place where she can not only has inspiration but also enjoys good food. Any season would be fine as long as there are colourful flowers and warm sun shine.
Rainy, a housewife, is taking a short break to relax herself from boring daily routine, but wishes to spend some days outdoors with her three young girls. She hates the cold winter and is ready to travel by any means of transportation so long as it won’t take a long time. She prefers street shopping to on line shopping.
Shirley, a professional column writer, is expecting to experience the UK in a special and unforgettable way. She writes about review on food, introduction to customs and lifestyle of the British.
Kathy, an artist, has great passion for nature. She is enthusiastic about exploring the unknown , learning from tradition, enjoying the amazing scenery and bathing the sun on the beach. She wants to pain Agatha Christie. She usually reads a lot about the persons she paints before she starts working on it.
King, a scholar, a nature lover, has written quite a few books on wars. On the other hand, he is particular about food. He is planning to spend one or two days simply enjoying the beauty of nature and quietness of the woods.
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