阅读下面短文，掌握其大意。然后从21--40各题所给的四个选项中，选出最佳选项
I wished I had known earlier the fact that I was a low achiever because there was a reason beyond my control. Then I have worked so hard in my late twenties and early thirties. But I just didn’t that. I was writing and writing. I was working for no other reason than to hear people praise me.
Most people who university read at least twice as fast as I do. I can never tell my left my right. I avoid dialing a telephone if I can help it, because I sometimes have to try three times before getting the number . I hear that recording “The number you have reached is not ” more than any man on earth.
Despite my I view my dyslexia(difficulty in reading) as a gift, not a curse(诅咒). Many dyslexics are good at right brain, namely abstract thought ,and that is my king of creative writing is. I’m starting with and coming up with something that didn’t exist before. That’s my strong point. I my career to Ralph, Salisbury, my writing instructor at the university of Oregon, who looked past my misspellings and gave me and hope. I just carried on and never looked . I’m also very“visual”(视觉的).This means nothing in school, but when I write books or scripts, I’m seeing everything in my imagination. I write . I go like the wind and can up to 15 pages a day. Writing is not the . I have no problem downloading; it is inputting things get messed up.
The real I have for dyslexics is not that they have to with messy input, but that they will quit on themselves before they finish school. Parents have to create victories whenever they can, it is music, sports or the arts. You want your dyslexic child to be able to say, “Yeah, reading is . But I have these other things I can do.”
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What is real success? I am sure many would come up with answers like lots of money, a big house, a new car, and so on.
It has been interesting to see how my own idea of success has through the years. When I was young, I was eagerly reaching for material success. I chose my jobs accordingly and ended up in . Sure enough, I did earn some pretty good pay checks.
But then a different feeling started to . I began to realize selling was not what I wanted to do all my life. After all I was often forced to sell products that did not really suit customers. All that matters is the amount of money that is made. I became very unhappy.
I came to realize that even with big pay checks I did not feel successful. That is when my search for success turned inwards, I sales and chose another profession–helping people. The feeling of relief and belonging was great–and suddenly I felt successful again. Even though I earned than before, I was much more content.
Then I returned to my old love–writing.
I realized I felt most successful when I loved what I did never the money. Then for my own I define success by the feeling of contentment.
Always remember–you are not here to anyone else’s life but your own. It is not your obligation (义务) to please others with your life – only yourself, because only if you are happy yourself can you happiness to others. You cannot give what you do not have.
So be true to yourself and your own joyful path to your own of success.
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Everyone in business has been told that success is all about attracting and retaining (留住) customers. It sounds simple and achievable. But, , words of wisdom are soon forgotten. Once companies have attracted customers they often the second half of the story. In the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers tend to become carried away. They forget what they regard as the boring side of business— that the customer remains a customer.
to concentrate on retaining as well as attracting customers costs business huge amounts of money annually. It has been estimated that the average company loses between 10 and 30 per cent of its customers every years. In constantly changing , this is not surprising. What is surprising is the fact that few companies have any idea how many customers they have lost.
Only now are organizations beginning to wake up to those lost opportunities and calculate the implications. Cutting down the number of customers a company loses can make a big in its performance. Research in the US found that a five per cent decrease in the number of defecting (流失的) customers led to increases of between 25 and 85 per cent.
In the US, Domino’s Pizza estimates that a regular customer is worth more than $5,000 over ten years. A customer who receives a poor quality product or service on their first visit and never returns, is losing the company thousands of dollars in profits (more if you consider how many people they are likely to tell about their bad experience).
The logic behind cultivating customer is impossible to deny. “In practice most companies’ marketing effort is focused on getting customers, with little attention paid to them”, says Adrian Payne of Cornfield University’ School of Management. “Research suggests that there is a close relationship between retaining customers and making profits. customers tend to buy more, are predictable and usually cost less to service than new customers. Furthermore, they tend to be less price , and may provide free word-of-mouth advertising. Retaining customers also makes it for competitors to enter a market or increase their share of a market.
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完形填空：共20题 每题2分 共40分
With his leg lame(瘸的)and his teeth uneven, the boy almost thought of himself as the most unfortunate child in the world. He played with his classmates, and when asked to answer questions, he always his head without a word.
One spring, his father brought home some saplings(树苗). of his children would plant a sapling and he promised, "Whoever his sapling best shall get a favorite gift." The boy certainly wanted to get the gift. seeing his brothers and sisters watering the trees, an idea him: he hoped the tree he planted would die soon. So after watering it once or twice, he never it. A few days later, he was to find it not only didn't die, but also grew some fresh . Compared with those of his brothers and sisters, his appeared greener. His father kept his , bought the little boy a gift and said he would surely become an outstanding when he grew up.
From then on, the little boy slowly became and confident. One night, he suddenly his biology teacher once said that plants grow at night. Why not go to see his tree? When he came to the courtyard, he found his father was working near his tree with a ladle(长柄勺). All of a sudden, he : his father had been secretly his small tree! He returned to his room, tears his eyes.
Decades passed. The little boy didn't become a botanist. he was elected President of the United States. His name was Franklin Roosevelt is the best nourishment (滋养品)of life. it is just a bucket of water, it can make the tree of life grow well.
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阅读下面短文，掌握其大意，从每题所给的A、B、C、D四个选项中，选出最佳选项，并在答题卡上将该项涂黑。
I went to India for a 2-week vacation to visit my relatives. We stopped on a red light, and as always, there were a lot of activities outside the cars near the . People walked in, between the cars newspaper, water and a number of kids looked for a bit of charity from the car owners. It’s a familiar in most poor developing countries.
While we were for the red light to turn green, I noticed a man outside a couple of in front of ours trying to sell bottles of water. It’s unusual at first. He was a man in his 40s with relatively clothes. But he walked around in a strange way. He kind of his way around the spaces. He was blind.
Carrying a couple of water bottles on one hand, he got to the outside of our car. Out of , my mum decided to buy one water bottle. As she gave the man the money, the light turned green. The car behind sounded loudly and , trying to get ahead of traffic. Seeing this, my mum kindly told the man to the change. However, with his sense of touch, he quickly went through his shirt pocket and threw the money at my mum’s . It was the exact change. The cars behind us were really getting out of control, we decided to go on our way.
I broke down and even when I got home. Here’s a blind man, born in , trying to sell water bottles on the streets to make ends meet. He our sympathy. Life hasn’t been to him, yet he’s giving it his best shot. I think that is what is all about facing life bravely.
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第一节完形填空（共20小题；每小题1.5分，满分30分）
阅读下面短文，从短文后各题所给的四个选项（A,B,C和D)中，选出可以填人空白处
的最佳选项，并在答题卡上将该项涂黑。
I used to abandon myself to despair. Last year my mother from stroke（中风）and had an operation on her brain. I felt my whole world turn upside down and I had no what I could do to help her to relieve her . Tears welled up in my eyes whenever I was alone.
Last month I precious watch，which was an 18-year-old birthday gift from my father. I could not fall asleep for a couple of nights because I felt about the loss.
There have been many like these in my life. I could never figure out how to deal with such tough things I read“If You Have a Lemon，Make a Lemonade" by American writer Dale Carnegie.
“When the wise man is handed a lemon，he says，‘What 48 can I get from this? How can I my situation? How can I turn this lemon into a lemonade？’”he wrote.
I suddenly that life is full of ups and downs，so I need to stay all the time. Now when I think of my past，I wish I could have handled things ．When my mother was fighting for ，I should have held her hands in mine，telling her things would get better instead of and crying.
Several weeks ago，I took part in a campus singing competition. I didn't a prize. If I had not this article，I would definitely have felt again. But instead，I smiled after the competition. I was happy that at least I had got some stage ．
Life is not just a bed of roses. There are thorns（刺）as well，but these thorns help us becomeand strong. When life us a lemon, let's try to make a lemonade.
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I used to be a very self-centered person, but in the past two years I have really changed. I have started to think about other people I think about myself. I am happy that I am becoming a person.
I think my started when I was at Palomar College. At first, I just wanted to get my and be left alone. I thought I was smarter than everyone else, so I hardly ever to anyone in my classes. By the end of my first semester, I was really .It seemed as if everyone but me had made friends and was having fun. So tried a(n) .I started asking people around me how they were doing, and if they were having trouble I to help. That was really a big for me. By the end of the year, I had several new friends, and two of are still my best friends today.
A bigger cause of my new ,however, came when I took a part-time job at a Vista Nursing Home. One old lady there who had Alzheimer’s disease became my .Every time I came into her room, she was so because she thought I was her daughter. Her real daughter never her, so I took her place. She let me .That making others feel good makes me feel good, too. When she died, I was ,but I was very grateful to her.
I think I am a much person today than I used to be, and I hope I will not these experiences. They have me to care about other people more than about myself. who I am today, and I could not say that a few years ago.
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阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳答案填入文中空白处。
I used to live selfishly, I should admit. But one moment changed me.
I was on my lunch break and had the office to get something to eat. On the way, I a busker(街头艺人), with a hat in front of him. I had some in my pocket, but I would not give them to him, thinking to myself he would use the money to feed his addiction(嗜好) to drugs or alcohol. He like that type-young and ragged. what was I going to spend the money on? Only to feed my addiction to Coca-Cola or chocolate! I then I had no right to place myself above just because he was busking.
I and dropped all the coins into his , and he smiled at me. I watched for a while. As as it sounds, I expected something more to come from that moment—a feeling of or satisfaction, for example. But nothing happened.
, I walked off. “It proved to be a waste of ,” I thought.
On my way home at the end of the , I saw the busker again and he was . I watched him pick up the hat and walk a cafe counter. There he poured the contents(内容) into a tin collecting an earthquake fund-raising(募捐) event. He was busking for charity(慈善)！
Now I donate(捐献) any I have to charity tins and enjoy the feeling of giving.
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阅读下面短文，从短文后各题所给的四个选项（A、B、C和D）中, 选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
One of my next-door neighbors is a sweet 92-year-old Polish lady. A few days ago, I came back home from a trip. As I was my clothes in my room, I heard a(n) ,violent knock on the door. It was 10:30 pm, and I wasn’t sure who it could be. I went downstairs and the peephole（猫眼）, and saw that it was our sweet next-door neighbor.
I quickly the door, and she seemed really distressed and kept , “please help me, I need your help. The fire alarm won’t go off. Please help me.” I told her that everything would be okay, and her to her house to see what was going on the fire alarm.
She that the alarm had been going on and off inconsistently for the past two hours, and that her to call her daughter to come and fix it was fruitless. So I took a chair from her dining room table, it, and looked at the fire alarm.
After twisting the fire alarm off, I blew into it, because sometimes causes it to make strange noises. She seemed but was exactly shaking out of fear. I asked her she was okay, and she said she was , so I gave her a hug. I felt her shaking in my embrace, and held her for a few minutes until she stopped shaking and sighed a breath of relief.
We then and talked for ten minutes, until I felt that she was okay, and safe to sleep. She was so generous with for being with her, but I thanked her for me that hugs are indeed good tools! So, sometimes, a(n) hug is a good and powerful way to hold someone going through a difficult period.
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阅读下面短文，从短文后各题所给的四个选项（A、B、C和D）中，选出可以填入空白处的最佳选项。
I often recall those good old days. At that time life was relatively simpler, and people were much more ______and gentler. Recently, to my surprise, I got the opportunity to experience that same warmth that I thought had_____ from the fast-moving world.
I was out shopping the other day with my husband, two daughters and one ______. It was a burning hot day, and we were all visibly tired and hungry. We entered a restaurant, looking for some______and comfort. To our disappointment, all the tables were_____and no one seemed in a hurry to______ . We waited, tired and ______. After quite some time, one table was vacated, but that could ______only two of us. My daughter made me sit along with her father, while she and my other daughter _____alongside. My granddaughter sat on my______ as we looked all around us, waiting for another table to be ______soon.
At the next table, two young girls were sitting at a table for four and enjoying their meal. We decided to move to their table, ______they were finished with their lunch. Since the girls had just got their ______, I knew it would be a ______wait. As we were deciding on what to eat, one of the girls got up and ______their table to us. She said they would move to our table so that my family could sit together.
We were very appreciative of their kind ______. We thanked them ______and moved to their table. The girls quickly ______their plates and glasses and went to sit at our table.
That day, I ______to myself there still were some kind, civil and helpful youngsters in this non-caring world, and my faith in humanity was______ .
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阅读下面短文, 从短文后各题所给的四个选项(A、B、C和D)中, 选出可以填入空白处的最佳选项。
A lecturer was giving a lecture to his students on stress (压力) management. He a glass of water and asked the audience, “How do you think this glass of water is?”
The students’ answers ranged (变化) 20g to 500g.
“It does not matter on the absolute . It depends on how you hold it. If I hold it for a minute, it is OK. If I hold it for a(n) , I will have a pain in my right arm. If I hold it for a day, you will have to an ambulance(救护车). It is exactly the weight, but the longer I hold it, the it becomes.” The whole audience became silent, lost in thought.
After a moment, the lecturer continued, “ we carry our burden(负担) all the time, , we will not be able to carry on with the burden becoming increasingly heavier, heavy for us to bear.
“What you have to do is to the glass, rest for a while holding it up again.”
As is shown in the story above, we have to put down the burden periodically, we can be refreshed and are able to carry on.
So before you home from work tonight, put the burden of down. Don’t carry it back . You can pick it up tomorrow.
Whatever burden you are having now on your , let it down for a moment if you can.
Life is short, it!
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Even people who don’t have much talent for acting or singing still dream of being discovered by a talent scout (星探). It seems just like the lottery(彩票), but better you get fame and money.
For me, the dream seemed likely to stay a dream. But everything last week in Beijing. I was eating dinner with some friends. As I was getting ready to pay, a young Chinese woman came running up to me. I was that I must have done something horrible to offend(冒犯) her without it.
“You are a white man,” she said when she got to our table.
“Yes, I am a white man,” I replied.
“Can you speak ?” she asked.
“Yes.”
“Oh good. Come with me now, please.”
I walked outside and saw that a movie was being shot in front of one of the street’s largest _ .
The woman, a talent agent (经纪人), had a foreigner for this movie, but he had forgotten to . She needed to find a white guy who spoke English, and I was the only one . My part was to walk from one end of the street to the other, and then the club. When I got to the club, I was supposed to to my friend and say, “Forget about the girl, man. We are here to party!” It took me three tries to say the line or walk without tripping(绊倒), but I got it right.
The talent scout ran to me afterward. “You are so . I would like you to join my agency.” I know I am not going to be the next Jay Chou. , it seems that my “star” talents are being white and being able to speak English. , next time you are watching a Chinese movie, look in the . If you see a white guy stumbling (蹒跚) on his way into a nightclub, it might just be me on my way to stardom (星途)!
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“Kevin, we are getting a divorce,” said my mother. My heart plunged (急降). I was 9 years old and I thought that my life was going to _____. My brother and I were going to move with my mother to southern California. My dad was to ____ in New Jersey because of work. My family was splitting apart.
Now that my mom is a single parent, I do my own _____, make dinner and do extra chores around the house. ____ it was hard at first, I now recognize the positive ____ that this responsibility had on me. My mother gave me these ____ and duties so that I would learn to become self-disciplined (自律的) and trustworthy.
I strive to display these ___ in all aspects of my life, and have seen the benefits. When I was only 11 years old, my ____ told me that he was selecting me as soccer team captain because of my determination and ability to get my teammates to ____ themselves. We ____the championship, but I won the fair play award for keeping my team together.
I am always determined to be an individual and not participate in anything that I feel is _____. I am, for example, extremely _____ of my decision not to drink alcohol. Personally, I don’t feel the need to drink to have fun, and I stand by my decision even when others try to _____ me.
My mom and dad both found new ____ and happily remarried. I am _____ close to my father, even though he lives 4,800 km away. I thought my parents’ divorce was going to be the worst thing that _____ happened to me. Ironically (讽刺的是), it turned out to be the ____. I wasn’t willing to let it _____ my life without putting up a fight, and neither was my family.
At age 9, I struggled with the confusion and ____ of divorce. Today, at age 16, I understand that _____ can bring opportunity and success, and that hard work, determination and self-discipline can turn your worst time into your best time.:
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One of my fondest Christmas memories was also one of our family’s bleakest（最令人沮丧的）．We were just little kids，and on Christmas Day my mom ______ us all around her to tell us, ______, that there would be no presents because all we really wanted was to _____ for our daddy．He was very sick．I don’t remember anything else except four little girls surrounding my mother，crying _____ a miracle（奇迹）．
At that very moment，someone ______ loudly on the door．______ behind him was a merry group of soldiers from the Army base where my father ____ as a minister．News had ___ that we were in trouble，and his colleagues knew we needed some _____．
With all the excitement，even my dad，_____ in a blanket to keep warm，came down and sat in front of a roaring fire in our room to watch his children be _____ by good Samaritans（乐善好施的人）．The presents were unwrapped，and we girls ____ packages and found a doll each and four board games．
What is _____ to me is that I don’t even remember what sickness my father was suffering from．I _____ remember an evening of laughter and _____．There were no expensive toys but ______ moments of friendship and fun given by young men who knew that a family was having a(n）______ time．They gave their time and their _____ to little children who needed to laugh．
The most important things in life aren’t things．And what about the true ______ of holidays? I hope we all are able to remember a thing about the holidays that stirs（搅动）our hearts，that isn’t really a thing at all，but the smile on a child’s face because we take a moment to hug or ______ a tear．
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阅读下面短文，从短文后各题所给的四个选项(A、B、C和D)中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
My mother only had one eye.During elementary school, there was a time my poor mom came to my classroom.She was such a(n) that I showed her a hateful look and ran out.Soon word that I had a one-eye mother.Everybody me.So I told myself that I would grow up and become , because I hated my mom and our desperate .Then I studied really hard and later became a powerful businessman.I was living happily in Seoul and when my mother came to see me, I felt the whole sky was falling apart on me.My little daughter ran away, of my mom’s eye.I asked my mother coldly, “Who are you? I don’t know you!” as if she were a .My mother quietly answered, “Oh, I’m sorry.I may have got the wrong ,” and disappeared.Thank God! She didn’t recognize me.I was quite .
One day, a letter a school reunion came to my office.I decided to take part.After the reunion, I to my old home, only to find my mother falling on the cold ground with a in her hand, which read:
My son,
I think my life has been long enough now.I won’t visit Seoul anymore, but would it be too much if I wanted you to visit me once in a while? I you so much.And I was so glad when I heard you were coming for the reunion.But I decided not to go to the school, for you.I’m that I was an embarrassment for you.You see, when you were very small, you got a(n) , and lost your eye.As a mother, I couldn’t watching you grow up with only one eye, so I gave you mine.I was so proud of my son seeing a new world for me in my place, with that eye.You mean the world to me.
My world shat tered.Then I cried for the person who for me—my mother.
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