Searching for airfares (飞机票价) often seems like a game that passengers are bound to lose.
Prices change from day to day, even minute to minute. Looking through multiple websites for the best deal can be a big challenge. Even when you do book, there’s no guarantee that you are going to get the best price.
“You just don’t know when to pull the trigger. It’s not like buying anything else I can think of,” said George Hobica, founder of Airfarewatchdog.com.
Harriet Levy paid $179 for a recent round-trip flight on American Airlines between New York and Fort Lauderdale, Florida. Sitting just one row behind her, Shirley Harrison paid $215. A few rows back, Ellis and Dianne Traub paid $317 each. There were at least 12 fares on the flight, ranging from $169 to $360.
There’s no reason for it, Harrison said.
Fares can fluctuate significantly in just a few hours. One Delta flight from New York to Los Angeles jumped from $755 to $1,143 from a Friday to Saturday in late April, then fell to $718 on Sunday.
The flight was one of a dozen the Associated Press followed over three months for a vacation between July 16 and 22. The number one finding: avoid booking tickets on weekends. It’s the most expensive time to buy.
There’s no way to guarantee the best fare. But before booking, travelers should pay attention to this additional advice:
• Book on Tuesday, Wednesday and Thursday. That’s when airlines most often offer sales.
• Buy in advance, but not too early. The best time is four to six weeks before traveling. In general, prices for any given flight are highest eight to 10 weeks and two to three weeks in advance.
• Make use of social media. Airlines are giving more benefits like exclusive (独家) sales to travelers who interact (互动) with them on Twitter and Facebook. Those specials are often gone within hours.
• The so-called discount (折扣) airlines – JetBlue, Air-Tran, Southwest and Frontier – adjust their fares less frequently than other airlines, so you can feel more confident that the price will stay the same. But their prices aren’t always the lowest. Researching multiple airlines’ fares is the only way to get a good deal.What can we infer from the first sentence of the text?
| A．Passengers are unable to search for airfares. |
| B．Airlines often play games with passengers. |
| C．Airfares are set in different situations. |
| D．It’s difficult for passengers to get the best price. |
The underlined phrase “pull the trigger” in Paragraph 3 probably means _______.
| A．start searching | B．get the highest price |
| C．make a purchase | D．get on board the plane |
By using a lot of figures, the author intends to _______.
| A．show there is standard price for every single airline |
| B．discover the rules behind airfares |
| C．guarantee passengers a low price |
| D．prove airfares can vary widely |
Passengers are advised to book flights _______.
| A．in the middle of the week |
| B．on special websites |
| C．several months before traveling |
| D．with airlines which are famous for offering discount prices |
A few months ago as I wandered through my parents’ house, the same house I grew up in, I had a sudden, scary realization. When my parents bought the house, in 1982, they were only two years older than I am now. I tried to imagine myself in two years, ready to settle down and buy the house I’d still be living in almost 30 years later.
It seemed ridiculous. On a practical level, there’s no way I could afford to buy a house anytime soon. More importantly, I wouldn’t want to. I’m not sure where I’ll be living in two years, or what kind of job I’ll have. And I don’t think I’ll be ready to settle down and stay in one place.
So this is probably the generation gap that divides my friends and me from our parents. When our parents were our age, they’d gotten their education, chosen a career, and were starting to settle into responsible adult lives.
My friends and I – “Generation Y” – still aren’t sure what we want to do with our lives. Whatever we end up doing, we want to make sure we’re happy doing it. We’d rather take risks first, try out different jobs, and move from one city to another until we find our favorite place. We’d rather spend our money on travel than put it in a savings account.
This casual attitude toward responsibility has caused some critics to call my generation “arrogant”, “impatient”, and “overprotected”. Some of these complaints have a point. As children we were encouraged to succeed in school, but also to have fun. We grew up in a world full of technological innovation: cellphones, the Internet, instant messaging, and video games.
Our parents looked to rise vertically(垂直的)--starting at the bottom of the ladder and slowly making their way to the top, on the same track, often for the same company. That doesn’t apply to my generation.
Because of that, it may take us longer than our parents to arrive at responsible, stable adulthood. But that’s not necessarily a bad thing. In our desire to find satisfaction, we will work harder, strive for ways to keep life interesting, and gain a broader set of experiences and knowledge than our parents’ generation did.
By Ariel LewitonWhen the author walked through her parents’ house, she _______.
| A．was frightened that she had no idea what she wanted from life |
| B．started to think about her own life |
| C．realized I should buy a house. |
| D．wondered why her parents had settled down early |
What is the main “generation gap” between the author and her friends and their parents according to the article?
| A．Their attitude toward high technology. |
| B．Their ways of making their way to the top. |
| C．Their attitude towards responsibility. |
| D．Their ways of gaining experience. |
Which of the following might the author agree with?
| A．It’s all right to try more before settling down. |
| B．It’s better to take adult responsibility earlier. |
| C．It involves too much effort to rise vertically. |
| D．It’s ridiculous to call her generation “arrogant”. |
What can we conclude from the article?
| A．The author is envious of her parents enjoying a big house at her age. |
| B．Growing up in a hi-tech world makes “Generation Y” feel insecure about relationships. |
| C．“Generation Y” people don’t want to grow up and love to be taken care of by their parents. |
| D．The author wrote this article so that others would be able to understand her generation better. |
What is the main theme of the article?
| A．The sudden realization of growing up. |
| B．A comparison between lifestyles of generations. |
| C．Criticisms of the young generation. |
| D．The factors that have changed the young generation. |
When I was a child of seven years old, my friends, on a holiday, filled my pocket with coppers. I went at once to a shop where they sold toys for children. Being charmed with the sound of a whistle that I had seen by the way, in the hands of another boy, I handed over all my money for one. I then came home, and went whistling all over the house, much pleased with my whistle, but disturbing all the family. My brothers and sisters and cousins, when I told of the bargain I had made, said I had given four times as much as the whistle was worth. They put me in mind of what good things I might have bought with the rest of the money, and laughed at me so much for my folly that I cried with vexation(烦恼). Thinking about the matter gave me more chargrin than the whistle gave me pleasure.
This, however, was afterwards of use to me, for the impression continued on my mind, so that often, when I was tempted to buy something I did not need, I said to myself, “Don’t give too much for the whistle, ” and I saved my money. As I grew up, came into the world, and observed the actions of men, I thought I met with many, very many, who “gave too much for the whistle.” When I saw some men too eager for court favor, wasting his time at court gatherings, giving up his rest, his liberty, his virtue, and perhaps his friends, for royal favor, I said to myself---“This man gives too much for the whistle.” When I saw another fond of popularity, constantly taking part in political affairs, neglecting his own business, and ruining it by neglect, “He says, indeed,” said I, “too dear for his whistle.”
If I knew a miser（守财奴） who gave up every kind of comfortable living, all the pleasure of doing good to others, all the esteem of his fellow citizens and the joys of friendship, for the sake of gathering and keeping wealth--- “Poor man,” said I, “ you pay too dear for your whistle.” When I met a man of pleasure, who did not try to improve his mind or his fortune but merely devoted himself to having a good time, perhaps neglecting his health, “ Mistaken man, you are providing pain for yourself, instead of pleasure; you are paying too dear for your whistle.” If I saw someone fond of appearance who has fine clothes, fine houses, fine furniture, fine earrings, all above his fortune, and for which he had run into debt, and ends his career in a prison. “Alas,” said I, “he has paid dear, very dear, for his whistle.” In short the miseries of mankind are largely due to their puffing a false value on things --- to giving “too much for their whistle.”How did the author get the whistle?
| A．He bought it in a toy shop for children. |
| B．He got it as a birthday present. |
| C．He exchanged all his coppers for it from another boy. |
| D．He got it from his brothers, sisters and cousins. |
When the author recalled(回忆) the whistle, he felt______________.
| A．pleased | B．charmed | C．chagrin | D．worth |
Which situation would not the author say “ too dear for the whistle?”
| A．People were tempted to buy something they did not need. |
| B．Men were too eager for court favor, wasting his time. |
| C．People were fond of popularity, constantly taking part in political affairs. |
| D．People were devoted to a career he loved so much. |
Which Chinese equivalent can best describe “ too dear for the whistle”?
| A．得不偿失 | B．皆大欢喜 | C．物超所值 | D．名副其实 |
What’s the best title of the passage?
| A．A story in my childhood. |
| B．Too dear for whistle. |
| C．A lesson from a whistle. |
| D．We should have a right attitude towards temptation（诱惑）. |
Cyberspace, the connections between computers in different places, considered as a real place where information, messages and pictures exist, mirrors the real world in many ways. People ask for information, play games, and share hobbies. Others buy and sell products. Still others look for friendship, or even love.
Unlike the real world, however, your knowledge about a person is limited to words on a computer screen. Identity and appearance mean very little in cyberspace. Rather, a person’s thoughts—or at least the thoughts they type—are what really count. So even the shyest person can become a chat room star.
Usually, this “faceless” communication doesn’t create problems. Identity doesn’t really matter when you’re in a chat room discussing politics or hobbies. In fact, this emphasis(强调,重视) on the ideas themselves makes the Internet a great place for exciting conversation. Where else can so many people come together to chat? But some Internet users want more than just someone to chat with. They’re looking for serious love relationships. Is cyberspace a good place to find love? That answer depends on whom you ask. Some of these relationships actually succeed. Others fail miserably.
Supporters of online relationships state that the Internet allows couples to get to know each other intellectually first. Personal appearance doesn’t get in the way. But critics of online relationships argue that no one can truly know another person in cyberspace. Why? Because the Internet gives users a lot of control over how others view them. Internet users can carefully craft their words to fit whatever image they want to give. And they don’t have to worry about what their “nonverbal” (非言语交际的)communication is doing for their image. In a sense, they’re not really themselves.
All of this may be fine if the relationship stays in cyberspace. But not knowing a person is a big problem in a love relationship. With so many unknowns, it’s easy to let one’s imagination “fill in the blanks.” This inevitably(不可避免地) leads to disappointment when couples meet in person. How someone imagines an online friend is often quite more different than the real person. So, before looking for love in cyberspace, remember the advice of Internet pioneer Clifford Stoll: “Life in the real world is far richer than anything you’ll find on a computer screen.”According to the passage, chatting in the cyberspace ________.
| A．puts emphasis on people’s thoughts |
| B．needs people to be rich in knowledge |
| C．stresses more about people’s identity |
| D．allows people to discuss politics secretly |
People who are against online love think ________.
| A．what is said online is under control of the Internet |
| B．it is hard to protect the other’s identity |
| C．the faceless communication is exciting |
| D．one may not show the real self in cyberspace |
By saying “With so many unknowns, it’s easy to let one’s imagination ‘fill in the blanks’”, the writer means that ________.
| A．the Internet allows people to get more information about their loved ones |
| B．the Internet makes it easy for people to imagine how others view them |
| C．people usually get to know each other by chance through the Internet |
| D．people may be disappointed when they meet in person |
We can infer from the last paragraph that Clifford________.
| A．supports to look for love in the real life |
| B．demands to develop the computer system |
| C．encourages people to enjoy modern life |
| D．believes it hopeless to find love online |
What’s the attitude of the author?
A. Subjective B.Objective C Positive D.Negative
A baby born in India has been declared the world's seven billionth person by child rights group Plan International．Baby Nargis was born at 07：25 local time(01：55GMT)in Mall village in India's Uttar Pradesh state．Plan International says Nargis has been chosen symbolically as it is not possible to know where exactly the seven billionth baby is born．In addition to baby Nargis in India，Bangladesh，the Philippines and Cambodia have all identified seven billionth babies．The United Nations estimated that on Monday 31 October．the world's population would reach seven billion．
Populations are growing faster than economies in many poor countries in Africa and some in Asia．At the same time，low birth rates in Japan and many European nations have raised concerns about labor shortages．
Population experts at the United Nations estimated that the world reached six billion in October 1999．They predict nine billion by 2050 and ten billion by the end of the century． China's population of one and a third billion is currently the world's largest．India is second at 1．2 billion．But India is expected to pass China and reach one and a half billion people around 2025．
India will also have one of the world's youngest populations．Economists say this is a chance for a so-called．demographic dividend．India could gain from the skills of young people in a growing economy at a time when other countries have aging populations．But economists say current rates of growth，although high，may not create enough jobs．Also，the public education system is failing to meet demand and schooling is often of poor quality．Another concern is health care．Nearly half of India's children under the age of five are malnourished(营养不良).
Michal Rutkowski，the director of human development in South Asia at the World Bank, says reaching seven billion people in the world is a good time for a call to action．He says，“I think the bottom line of the story is that the public policy needs to become really，really serious about sex equality and about access to services—to fight against malnutrition，and to provide for access to health services，water and schooling．”What is true about the world's seven billionth person?
| A．Baby Nargis is not the only child chosen as the seven billionth baby. |
| B．Baby Nargis has been chosen carefully so it is exactly the seven billionth baby． |
| C．Three countries have all declared Baby Nargis as the seven billi011th baby. |
| D．The United Nations declared Baby Nargis as the world's seven billionth person． |
Which of the following problems do many European countries worry about?
| A．Labor shortage． | B．Poor health care． |
| C．Not enough jobs． | D．Schooling of poor quality． |
According to population experts，how long will it take for population to grow from six billion to nine billion?
| A．About 12 years． | B．About 40 years． | C．About 50 years． | D．About 110 years． |
What does the underlined phrase“demographic dividend”in the fourth paragraph refer to?
| A．Possibility of lower birth rate． |
| B．Benefit gained by working young people． |
| C．Chances for more employment． |
| D．Disadvantages caused by aging population． |
Which of the following public policies does Michal Rutkowski call on?
| A．To encourage late marriage． | B．To reduce world's population． |
| C．To gain economic equality． | D．To improve health and education． |
In America，Virginia Beach has all the elements of a classic seaside resort：brilliant beaches，a lively boardwalk，plenty of restaurants and nightspots，and amusement rides sure to appeal to kids．Many believe Virginia Beach is at its best in the off-season，when the town is less crowded but the weather is still mild．
Meanwhile，some safety tips should be followed，enjoying the happiness and excitement the beach offers．
The number l safety tip concerns ocean safety：pay attention to Flag conditions posted on the lifeguard stands．Lifeguards post a red flag to warn when the ocean water is dangerous．Take them seriously! Tourists from land-locked regions are particularly easily attracted by the magic of the waves．However，a calm ocean can become risky without warning．Make sure you swim near a lifeguard．Swimming without lifeguard protection is almost five times as great as drowning at a beach with lifeguards．
Never swim alone．Many drownings involve single swimmers．When you swim with someone else，if one of you has a problem，the other may be able to get help，including signaling for assistance from others．
Don't fight the current．The facts show that some 80％ of rescues by lifeguards at ocean beaches are caused by currents．These currents are formed by surf and gravity，because once surf pushes water up the slope of a beach，gravity pulls it back．This can create concentrated rivers of water moving offshore．If you are caught in a rip current，don't fight it by trying to swim directly to shore．Instead，swim parallel to shore until you feel the current relax，then swim to shore．Most rip currents are narrow and a short swim parallel to shore will help bring you to safety．When coming to Virginia Beach，children can enjoy the happiness of the following except .
| A．walking on the road made of wood | B．joining the nightspots |
| C．having interesting rides | D．skiing in the sea |
Many people believe the best time to visit Virginia Beach may be .
| A．after autumn school term beginning | B．in the slimmer vacation |
| C．during the Christmas holiday | D．in the cold winter |
Swimming in the sea you'd better not swim .
| A．with a friend | B．within the sight of the lifeguard |
| C．with the current | D．as far as you like |
From the passage，we can know .
| A．one in five persons swimming in the sea is drowned |
| B．if one with lifeguard were drowning，five persons without lifeguard would be |
| C．some 80％people drowning by the currents are rescued by lifeguards |
| D．some 20％drowning by the currents are rescued by life guards |
The passage mainly tells us .
| A．some safety tips when swimming in the sea |
| B．the happiness and excitement the beach offers |
| C．Virginia Beach has all the elements of a classic seaside resort |
| D．the dangers for tourists from land-locked regions to swim in the sea |
根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
Taking good notes is a time-saving skill that will help you to become a batter student in several ways. 71 Second, your notes are excellent materials to refer to when you are studying for a test. Third, note-taking offers variety to your study time and helps you to hold your interest.
You will want to take notes during classroom discussions and while reading a textbook or doing research for a report. 72 Whenever or however you take notes, keep in mind that note-taking is a selective process.73
The following methods may work best for you.
● Read the text quickly to find the main facts and ideas in it.
● Carefully read the text and watch for words that can show main points and supporting facts.
● Write your notes in your own words.
● 74
● Note any questions or ideas you may have about what was said or written.
As you take notes, you may want to use your own shorthand(速记). When you do, be sure that you understand your symbols and that you use them all the time.75
| A. Use words, not complete sentences. B. There are three practical note-taking methods. C. You must write your notes on separate paper. D. Otherwise, you may not be able to read your notes later. E. You will also want to develop your own method for taking notes. F. That means you must first decide what is important enough to include in your notes. G. First, the simple act of writing something down makes it easier for you to understand and remember it. |
The gray-haired lady can’t wait to leave the building to search for her dad. Unless watched, she will walk in the streets in an effort to find her father, who died 30 years ago.
Not all cases of Alzheimer’s disease(老年痴呆症) look like this, but Alzheimer’s is a serious disease that is said to be the fourth or fifth leading cause of death for people over age 75. It is said that about three percent of the U.S. population over age 65 have Alzheimer’s. In the early stages, people may exhibit short-term memory loss. Some may experience changes in personality, easy to be angry. As the disease progresses, patients might lose the ability to move and may be unable to speak or move at all. This progressive disease generally lasts 8 to 10 years before death occurs.
While no one is certain what causes these changes in the brain’s nerve fibers （神经纤维）, their effect is certain. Alzheimer’s destroys not only the patients, but also spouses（配偶）, friends and families.
What should you do if you notice progressive memory loss in yourself or a loved one? Have the person examined by a doctor who is a specialist in the treatment of Alzheimer’s disease? Though many reasons other than Alzheimer’s disease may cause memory loss, its early diagnosis（诊断）and treatment may delay some of the most serious effects.
What feeling will you likely experience if a loved one suffers from Alzheimer’s disease? A person will often go through the various stages of sadness, shock, anger, and so on. If the spouse develops the disease, you may experience hurt and disappointment when he or she doesn’t remember you are married.
Life for the Alzheimer’s patients and their loved ones will never be the same as the disease progresses, bringing a deep sorrow, loss and even anger towards God. No matter what feelings are present, facing them honestly will serve one better than burying them.What can be inferred from the passage about the gray-haired day?
| A．She has been living with her father. |
| B．She was sad about the death of her father. |
| C．She can’t search for her father without being watched. |
| D．She suffers from Alzheimer’s disease. |
When people suffer from Alzheimer’s disease, ________.
| A．their families and friends will suffer from the same disease |
| B．their families and friends will experience mental sufferings |
| C．they will certainly die in 8 to 10 years |
| D．they will forget everybody but their spouses |
Memory loss occurs ________.
| A．from Alzheimer’s disease and nothing else |
| B．from sadness, shock, anger, and so on |
| C．for a number of reasons |
| D．with changes in personality |
From the passage we know that .
| A．early treatment may stop Alzheimer’s disease occurring |
| B．it is still unknown what causes the changes in the brain’s nerve fibers |
| C．nerve fibers in the brain will cause Alzheimer’s disease |
| D．when one suffers from Alzheimer’s disease, he will be buried |
The tradition of birthday parties started a long time ago. There are some traditions that you can find almost anywhere, anytime, such as sending birthday cards, blowing out the candles on a birthday cake and singing the 'Happy Birthday' song. Others are only found for certain ages and in certain countries.
In China, on a child's second birthday, family members put many things on the floor around the child. According to Chinese tradition, the first thing that the child picks up tells you what profession(职业) the child will choose later in life.
For Japanese children, the third, fifth and seventh birthdays are especially important. At this age, there is a special celebration Shichi-Go-San (seven, five, three in Japanese) when children go to the temple wearing a new kimono (和服). The priest (僧侣) gives them special sweets, and the parents usually organize a party for their friends in their home.
In Argentina, Mexico and several other Latin American countries, girls have a special birthday celebration when they reach the age of fifteen. After a special ceremony (仪式), the girls dance a waltz with their father and other boys.
Eighteen is the traditional “coming of age”— the age when (in many countries) you have the right to vote (选举), join the army and (in Britain) drink alcohol or buy a house.
In many English-speaking countries, a twenty-first birthday cake often has a key on top, or the cake itself is sometimes in the shape of a key. The key means that the young person is now old enough to leave and enter the family home at any time they want to! Which of the following birthday traditions can be found almost anywhere, anytime?
| A．Putting many things on the floor. |
| B．Wearing a new kimono. |
| C．Dancing a waltz. |
| D．Sending birthday cards. |
In many countries you can ________ when you reach the age of eighteen.
| A．join the army |
| B．have a key |
| C．have a special ceremony |
| D．have special sweets |
Which of the following sentences is NOT true?
| A．The tradition of birthday parties started a long time ago. |
| B．Some birthday traditions are only found in certain countries. |
| C．You become the owner of your house at the age of fifteen. |
| D．In many countries you have the right to vote at the age of eighteen. |
Which is the best title of this passage?
| A．Birthday Traditions around the World |
| B．Chinese Birthday Celebrations |
| C．Japanese Special Celebration |
| D．The Drinking Age in Many Countries |
You’re standing with your classmates. Everyone is talking—except you. Perhaps you’re afraid they will laugh at what you say. Or maybe you just aren’t brave enough to speak.
I’ve been there, and so have many other people all over the world. Shyness is like a snake that crawls(爬进) into our mouths and stops us speaking. But we shouldn’t let it stay there.
I am 29 years old. Even today, that snake still sometimes visits me. But when I was in high school, I was so shy that I wouldn’t talk to anyone except my parents and best friends. If a stranger asked me the way to a local shop, it was as if I’d forgotten how to talk.
One summer, I got a job in a restaurant and that helped a lot. It meant I had to talk to customers. I had to tell them how much their meal cost. I had to ask them if they wanted to drink Coke or Sprite. I had to tell the people in the kitchen if someone wanted pickle（泡菜）on their sandwich.
This job taught me how to speak with people.
You may not be old enough to find a part-time job. But you can look for other chances to speak with people. You can offer to help an old woman carry her heavy bag. Or you can go to get a newspaper for your family.
If you do these things for a while, the “shyness” snake will soon begin to leave you alone. It’ll look for another mouth to crawl into.The example in the first paragraph is used to .
| A．show that everyone has the right to speak in class |
| B．tell readers that it is not right to laugh at others |
| C．introduce the fact that many people have a shyness problem |
| D．argue that it is alright to keep silent in public |
The underlined sentence in the second paragraph probably means .
| A．he’s been in many situations that make other people feel shy |
| B．he is confident that he can find a way to get over shyness |
| C．he is sad because he knows he will always be shy |
| D．like many other people he once was troubled by shyness |
The author’s duties in the restaurant included .
| A．cooking the meals for customers |
| B．taking the customers’ orders |
| C．discussing the menu with the manager |
| D．helping people in the kitchen |
Who was the article written for?
| A．Shy early teenagers. |
| B．College students. |
| C．People who work at a restaurant. |
| D．People who need a part-time job. |
The common cold is the world’s most widespread illness, which is plagues(疫病) that flesh receives. The most widespread fallacy(谬误) of all is that colds are caused by cold. They are not. They are caused by viruses passing on from person to person. You catch a cold by coming into contact, directly or indirectly, with someone who already has one. If cold causes colds, it would be reasonable to expect the Eskimos to suffer from them forever. But they do not. And in isolated arctic regions explorers have reported being free from colds until coming into contact again with infected people from the outside world by way of packages and mail dropped from airplanes.
During the First World War soldiers who spent long periods in the trenches(战壕), cold and wet, showed no increased tendency to catch colds.
In the Second World War prisoners at the notorious Auschwitz concentration camp(奥斯维辛集中营), naked and starving, were astonished to find that they seldom had colds. At the Common Cold Research Unit in England, volunteers took part in Experiments in which they gave themselves to the discomforts of being cold and wet for long stretches of time. After taking hot baths, they put on bathing suits, allowed themselves to be with cold water, and then stood about dripping wet in drafty room. Some wore wet socks all day while others exercised in the rain until close to exhaustion. Not one of the volunteers came down with a cold unless a cold virus was actually dropped in his nose.
If, then, cold and wet have nothing to do with catching colds, why are they more frequent in the winter？Despite the most pains-taking research, no one has yet found the answer. One explanation offered by scientists is that people tend to stay together indoors more in cold weather than at other times, and this makes it easier for cold viruses to be passed on.
No one has yet found a cure for the cold. There are drugs and pain suppressors(止痛片) such as aspirin, but all they do is relieve the symptoms. The writer offered _______ examples to support his argument.
| A．4 | B．5 | C．6 | D．3 |
Which of the following does not agree with the chosen passage?
| A．The Eskimos do not suffer from colds all the time. |
| B．Colds are not caused by cold. |
| C．People suffer from colds just because they like to stay indoors. |
| D．A person may catch a cold by touching someone who already has one. |
Arctic explorers may catch colds when _______.
| A．they are working in the isolated arctic regions |
| B．they are writing reports in terribly cold weather |
| C．they are free from work in the isolated arctic regions |
| D．they are coming into touch again with the outside world |
Volunteers taking part in the experiments in the Common Cold Research Unit _______.
| A．suffered a lot | B．never caught colds |
| C．often caught colds | D．became very strong |
The passage mainly discusses _______.
| A．the experiments on the common cold |
| B．the fallacy about the common cold |
| C．the reason and the way people catch colds |
| D．the continued spread of common colds |
Self-employed private physicians who charge a fee for each patient visit are the foundation of medical practice in the United States. Most physicians have a contract relationship with one or more hospitals in the community. They send their patients to this hospital, which usually charges patients according to the number of days they stay and the facilities(operating room, tests, medicines that they use). Some hospitals belong to a city, a state or, in the case of veteran's hospitals, a federal government agency. Others are operated by religious orders(教会) or other non-profit groups.
Some medical doctors are on salary. Salaried physicians may work as hospital staff members, or residents, who are often still in training. They may teach in medical schools, be hired by corporations to care for their workers or work for the federal government's Public Health Service.
Physicians are among the best paid professionals in the United States. In the 1980s, it was not uncommon for medical doctors to earn incomes of more than $ 100 000 a year. Specialists, particularly surgeons, might earn several times that amount. Physicians list many reasons why they deserve to be so well rewarded for their work. One reason is the long and expensive preparation required to become a physician in the United States. Most would be physicians first attend college for four years, which can cost nearly $ 20 000 a year at one of the best private institutions. Prospective physicians then attend medical school for four years. Tuition alone can exceed $ 10 000 a year. By the time they have obtained their medical degrees, many young physicians are deeply in debt. They still face three to five years of residency(实习阶段) in a hospital, the first year as an apprentice physician. The hours are long and the pay is relatively low.
Setting up a medical practice is expensive, too. Sometimes several physicians will decide to establish a group practice, so they can share the expense of maintaining an office and buying equipment. These physicians also take care of each other's patients in emergencies.
Physicians work long hours and must accept a great deal of responsibility. Many medical procedures, even quite routine ones, involve risk. It is understandable that physicians want to be well rewarded for making decisions which can mean the difference between life and death.According to the passage, it is very unlikely that an American hospital is owned by _______.
| A．a church | B．a corporation | C．a city | D．a state |
The expenses for becoming a doctor are spent on _______.
| A．schooling and retraining | B．practice in a hospital |
| C．facilities he or she uses | D．education he or she receives |
According to the passage, how long does it take for a would-be physician to become an independent physician in the USA?
| A．About seven years. | B．Eight years. |
| C．Ten years. | D．About twelve years. |
Sometimes several physicians set up a group medical practice mainly because _______.
| A．there are so many patients that it is difficult for one physician to take care all of them |
| B．they can take turns to work long hours |
| C．facilities may be too much of a burden for one physician to shoulder |
| D．no one wants to assume too much responsibility |
Which of the following statements could fully express the author's view towards physicians’ payment in the USA?
| A．For their expensive education and their responsibility, they deserve a handsome pay. |
| B．It is reasonable for physicians to have a large income because their work is very dangerous. |
| C．Physicians should be better paid because they work long hours under bad conditions. |
| D．Physicians have great responsibility, so it is understandable that they should be well rewarded. |
The Internet has led to a huge increase in credit-card fraud. Your card information could even be for sale in an illegal web site.
Web sites offering cheap goods and services should be regarded with care.
On-line shoppers who enter their credit-card information may never receive the goods they thought they bought. The thieves then go shopping with your card number — or sell the information over the Internet. Computers hackers have broken down security systems, raising questions about the safety of cardholder information. Several months ago, 25, 000 customers of CD Universe, an on-line music retailer(零售商), were not lucky. Their names, addresses and credit-card numbers were posted on a Web site after the retailer refused to pay US $157, 828 to get back the information.
Credit-card firms are now fighting against on-line fraud. Mastercard is working on plans for Web — only credit card, with a lower credit limit. The card could be used only for shopping on-line. However, there are a few simple steps you can take to keep from being cheated.
Ask about your credit-card firm’s on-line rules: Under British law, cardholders have to pay the first US $78 of any fraudulent(欺骗性的) spending.
And shop only at secure sites; Send your credit-card information only if the Web site offers advanced secure system.
If the security is in place, a letter will appear in the bottom right-hand corner of your screen. The Website address may also start https: //—the extra “s” stands for secure. If in doubt, give your credit-card information over the telephone.
Keep your password safe: Most on-line sites require a user name and password before placing an order. Treat your passwords with care.What do most people worry about the Internet according to this passage?
| A．A lot of stolen credit-cards were sold on the Internet. |
| B．Fraud on the Internet. |
| C．Many Web sites are destroyed. |
| D．Many illegal Web sites are on the Internet. |
What is the meaning of “fraud”?
| A．Cheating. | B．Sale. | C．Payment. | D．Safety. |
How can the thieves get the information of the credit card?
| A．The customers give them the information. |
| B．The thieves steal the information from Web sites. |
| C．The customers sell the information to them. |
| D．The thieves buy the information from credit-card firms. |
How many pieces of advice does the passage give to you?
| A．Four. | B．Three. | C．Five. | D．Six. |
You are shopping on the site: http: // www. Shopping. com, and you want to buy a TV set, what does this article suggest to do?
| A．Order the TV set at once. |
| B．Do not buy the TV set on this site. |
| C．E-mail the site your credit-card information. |
| D．Tell the site your password and buy the TV set for you. |
My father was Chief engineer of merchant ship, which was sunk in Word War II. The book Night of the U-boats told the story.
Memories
In September, 1940, my mother, sister and I went to Swansea, where my father's ship was getting ready to sail. We brought him a family photograph to be kept with him at all times and keep him safe.
Then I remember my mother lying face down, sobbing. She had heard from a friend that the ship had been sunk by a torpedo (鱼雷).
I can remember the arrival of the telegram (电报), which in those days always brought had news. My grandmother opened it. It read, "Safe, Love Ted."
My most vivid memory is being woken and brought down to sit on my father's knee, his arm in a bandage.
He was judged unfit to return to sea and took a shore job in Glasgow for the rest of the war. For as long as I can remember, he had a weak heart. Mother said it was caused by the torpedoes. He said it was because of the cigarettes. Whichever, he died suddenly in his early 50s.
Ten years later I read Night of the U-boats and was able to complete the story.
Torpedo
One torpedo struck the ship. Father was in the engine room, where the third engineer was killed. He shut down the engines to slow the ship making it easier for it to be abandoned.
By the time he got on deck (甲板) he was alone. Every lifeboat was gone except one which had stuck fast. When he tried to cut it free, it swung against the ship, injuring his hand and arm. He had no choice but to jump — still with the photograph in his pocket.
Three days later, he and other survivors were safe in Glasgow. All 23 with him signed the back of the photograph.
A Toast
In my room is the book and the photograph. Often, glass in hand, I have wondered how I would have dealt with an explosion, a sinking ship, a jump into a vast ocean and a wait for rescue? Lest（以免）we forget, I have some more whisky and toast the heroes of the war.We can infer that the mother and children went to Swansea ________.
| A．to meet a friend |
| B．to see the father off |
| C．to take a family photo |
| D．to enjoy the sailing of the ship |
What did the author learn about the father from the telegram?
| A．he was still alive. |
| B．His knee was broken. |
| C．His ship had been sunk. |
| D．He had arrived in Glasgow. |
The underlined word "it" in Paragraph 6 refers to the father's ________.
| A．weak heart |
| B．taking a shore job |
| C．failure to return to sea |
| D．injury caused by a torpedo |
What can we know about the author's father after his ship was attacked?
| A．He lost his arm |
| B．He repaired the engines. |
| C．He managed to take a lifeboat. |
| D．He was the last to leave the ship. |
What is the massage mainly about?
| A．A group of forgotten heroes |
| B．A book describing a terrifying battle. |
| C．A ship engineer's wartime experience. |
| D．A merchant's memories of a sea rescue. |
In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer "delight" is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry, and confirmed by a number of researchers, that customers receiving good service will promote business by telling up to 12 other people; those treated badly tell tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest (投资) a lot of money in information technology and staff training in order to cope with the "phone rage" -- caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.
"Many people do not like talking to machines," says Dr. Storey, Senior Lecturer in Marketing at City University Business School. "Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust them -- the sort of comfortable feelings people have during face-to-face chats with their local branch manager."
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two) replacing a faulty product immediately; throwing in a gift voucher (购物礼券) as an unexpected "thank you" to regular customers; and always returning calls, even when they are complaints.
Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, "I know how you must feel"), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.
For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their names, job title and a "we are here to help" attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please". On the other hand, the more customers are promised, the greater the risk of disappointment.We can learn from Paragraph 2 that _______.
| A．complaining customers are hard to satisfy |
| B．unsatisfied customers receive better service |
| C．satisfied customers catch more attention |
| D．well-treated customers promote business |
The writer mentions "phone rage" (Paragraph 3) to show that ________.
| A．customers often use phones to express their anger |
| B．people still prefer to buy goods online |
| C．customer care becomes more demanding |
| D．customers rely on their phones to obtain services |
What does the writer recommend to create customer delight?
| A．Calling customers regular. |
| B．Giving a "thank you" note. |
| C．Delivering a quicker service. |
| D．Promising more gifts. |
If a manager should show his empathy (Paragraph 6), what would be probably say?
| A．"I know how upset you must be." |
| B．"I appreciate your understanding." |
| C．"I'm sorry for the delay." |
| D．"I know it's our fault." |
Customer delight is important for airlines because ________.
| A．their telephone style remains unchanged |
| B．they are more likely to meet with complaints |
| C．the services cost them a lot of money |
| D．the policies can be applied to their staff |
Which of the following is conveyed in this article?
| A．Face-to-face service creates comfortable feelings among customers. |
| B．Companies that promise more will naturally attract more customers. |
| C．A company should promise less but do more in a competitive market. |
| D．Customer delight is more important for air lines then for banks. |
试题篮
()
粤公网安备 44130202000953号
