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高中英语

I lay there buried alive under our house when the bomb hit our city. The great 21 started by the bomb came nearer and nearer to us as workers tried to 22  us. “Hurry!” they cried to one another as the flames (火焰) came nearer. At last they reached us and  23 me and my mother out from under everything  24  the flames reached us.
Later, as I thought of the pilot of the plane that 25 the bomb on our city, I cried, “I hate him. I hate him.” The people with marked faces from the  26 of the bomb made me cry, “I hate him.” I saw people suffering (遭受) a terrible,  27 death. Again and again I cried as I saw these people, “I hate him!”
Some time later, that man appeared in a meeting I  28 .As I looked at him, I  29  him very much. Then I listened to what he told us of his  30  the day when he dropped the bomb on our city. I heard him say, “When I flew over the city  31   we dropped the bomb, I cried, ‘Oh, God, what have I    32 ’.” I could see that he found it  33  to speak of that day.
As this happened I suddenly  34  my hatred (仇恨) of him was  35 . It only made me unhappy also. As I did this, it was as if a heavy load (负担)  36  my shoulders. Then I decided to  37 him. I did so and my life was  38  .
I now help those who suffer from  39  other people. I try to help them to  40  everyone, as I am now able to do.

A.sound B.heat C.fire D.light

A.call B.reach C.find D.help

A.put B.sent C.pulled D.brought

A.after B.as C.when D.before

A.made B.dropped C.attacked D.set

A.noise B.energy C.effect D.power

A.slow B.serious C.sad D.hard

A.joined B.took C.attended D.gave

A.hated B.feared C.honored D.believed

A.activity B.idea C.experience D.opinion

A.when B.after C.as D.before

A.got B.heard C.done D.seen

A.difficult B.easy C.useless D.proud

A.imagined B.realized C.knew D.thought

A.right B.funny C.necessary D.wrong

A.took away B.took off C.fell off D.fell on

A.forgive(原谅) B.kill C.defeat D.accept

A.balanced B.changed C.continued D.ruined

A.punishing B.hurting C.disliking D.hating

A.respect B.love C.consider D.move

  • 题型:未知
  • 难度:未知

Friends are very important in our everyday life. Everyone needs friends. We all like to feel close to someone. It is nice to have a friend to talk, laugh, and do things with.      , sometimes we need to be alone. We don’t always want people       . But we would feel lonely if we never had a friend.
No two people are       . Friends sometimes don’t get on well. That doesn’t mean that they no longer like each other. Most of the time they will        and become friends again.
Sometimes friends move away. Then we feel very       . We miss them very much, but we can call them and write to them. And we can        new friends. It is encouraging to find out how much we like new people when we get to know them.
There’s more good news for people who have friends. They live longer than people who don’t. Why? Friends can make us feel happy. Being happy helps you       well. If someone cares about you, you take        care of yourself.

A.Hardly B.Nearly C.Suddenly D.Certainly

A.alone B.away C.all over D.around

A.friendly B.kind C.just the same D.quite different

A.make up B.run away C.get around D.set off

A.angry B.sad C.happy D.alone

A.search B.contact C.make D.know

A.stay B.match C.think D.organize

A.less B.better C.little D.lot

  • 题型:未知
  • 难度:未知

Dash of Hope
"Dash" is a symbol which represents every day we've spent alive on earth. Therefore, how you spend your "dash" is important.
Recently I  36  about a little girl named Hope. After learning more about her life, I couldn't help but feel it was not by  37 , nor happenstance(意外事件), that she had been named "Hope". The strong feeling of sympathy and generosity  38  in her young heart made a lasting impression on me and countless others.  39  I never had the opportunity to meet her, I wish I had. It seems as though she was wise beyond her tender years and very, very special.
Hope was a twelve-year-old girl who was  40  a "wish" in early December 2010 by the "Make-A-Wish" Foundation after being  41  that she had a rare type of bone cancer. However, when she found out that more than 150  42  in her area were waiting for their wishes to be achieved , she unselfishly used her wish to  43  that those children have their wishes granted. She also asked that it be done  44  January 16, 2011. Unfortunately, however, the organization informed her that her  45   request could not be granted as the funds were simply  46 . They calculated that they would need to raise more than one  47  dollars in thirty days in order to grant her wish.  48 , but not discouraged, she turned her disappointment into an enthusiasm that inspired caring  49  to take up helping grant the wishes of the other children, and eventually  50  as well. Newspaper columnists and reporters for radio and TV stations  51  the story of this caring young girl who had  52  the hearts of so many and as word spread, the community was challenged. Committees were fanned and schools, corporations and various organizations assisted in  53  money to help make Hope's dream come true.
Her efforts were not in vain as they continue to help others, not only  54 , but spiritually and emotionally as well. At the gathering to celebrate her life, "A Celebration of Hope" on January 16, 2011 , the  55  was made that they had indeed received donations totaling more than one million dollars. Her wish had been granted!

A.heard B.thought C.cared D.talked

A.coincidence B.independence C.convenience D.intelligence

A.lost B.carried C.expected D.housed

A.Until B.Unless C.Though D.If

A.expressed B.offered C.made D.sent

A.recognized B.informed C.reminded D.understood

A.children B.citizens C.villagers D.relatives

A.suggest B.ask C.arrange D.order

A.for B.to C.on D.by

A.final B.formal C.simple D.noble

A.unbearable B.unbelievable C.unavailable D.uncomfortable

A.thousand B.hundred C.million D.billion

A.Disappointed B.Surprised C.Worried D.Embarrassed

A.committees B.individuals C.corporations D.organizations

A.theirs B.ours C.hers D.yours

A.wrote B.read C.broadcast D.shared

A.touched B.examined C.won D.opened

A.finding B.spending C.raising D.borrowing

A.perfectly B.physically C.healthily D.thankfully

  • 题型:未知
  • 难度:未知

阅读下面短文,从短文后各题所给的四个选项(A、B、C、D)中,选出可以填入空白处的最佳选项,并在答题卡上将该项涂黑。
We always try to include some kind of Smile Card activity during my monthly        with my daughter Rachel. The other hot night, after dinner we went to an ice cream shop. When         for our ice cream we told the cashier that we would like to buy ice cream anonymously (匿名地) for the     person who came to the counter as a random act of      . Puzzled but excited, she       our money and a Smile Card. We sat down at the table near the counter—Rachel wanted to spy on our        one.
About five minutes later the cashier      told us, “Oh, good! Someone's coming!” It was a woman with two little kids. As the woman reached for her      , the cashier, handing her the      , told her that      wanted to, anonymously, buy her family's ice cream. She couldn't       it. “Seriously?” she asked. Rachel and I        not to notice. It was great. The cashier, aware that we wanted to remain anonymous, came over to “wipe off our table,”        leaving our change on our table. She was about as         as we were.
After enjoying our ice cream, we took a napkin(纸巾) and wrote a        to the cashier thanking her for her assistance. We        until she went to the back room, quickly       the note, a nice tip, and a second Smile Card on the       , and ran out before we were seen.
I treasure every date night with my daughter and              the world through her eyes is always        for me.



A.date B.game C.dinner D.travel


A.preparing B.looking C.asking D.paying


A.nice B.next C.poor D.last


A.responsibility B.politeness C.understanding D.kindness


A.refused B.changed C.took D.borrowed


A.warm-hearted B.unfortunate C.lucky D.curious


A.quietly B.quickly C.loudly D.slowly


A.wallet B.glasses C.ice cream D.phone


A.money B.napkin C.Smile Card D.change


A.no one B.anyone C.none D.someone


A.accept B.believe C.follow D.doubt


A.decided B.hoped C.pretended D.intended


A.secretly B.seriously C.openly D.friendly


A.nervous B.embarrassed C.surprised D.happy


A.notice B.note C.check D.paragraph


A.ate B.waited C.wrote D.left


A.placed B.gave C.handed D.passed


A.newspaper B.chair C.counter D.floor


A.changing B.seeing C.hearing D.exploring


A.difficult B.funny C.distant D.fantastic
  • 题型:未知
  • 难度:未知

Despite the great progress in medical science, human beings are constantly attacked by cancer, which means death. A woman named Bonnie suffered a   36   of discomforts caused by the treatment of cancer. She didn’t regard cancer as a   37   disease, but a laughing matter. She treated it in a humorous way. To put it in   38   way, she is teaching people that even though cancer isn't   39  , we can treat it in a humorous way.
Her second child was going to be born three months away   40   she was diagnosed with cancer. Suddenly, a   41   mother turned into a helpless woman afraid for her own   42  . It was after she had had her baby   43   that she had an operation.   44   came chemo(化疗)and her life seemed to be made up of fears and   45  . But the   46   moment in her life came after she lost all her hair and a free wig(假发) arrived. She   47   it on as her older son Kyler watched.
“That was when I decided how to   48   it: crying over this bad wig or laughing about it.   49   way would make   50   remember it.” Bonnie said. She spent a lot of time looking for anything funny from cancer patients. She got a lot out of collecting   51   stories. She started laughing a lot, finding it the perfect medicine. Using herself as a bald (光头) model, Bonnie   52    to design her own greeting cards and calendars, making fun of the sufferings of chemo.
"To have joy, we badly   53   to laugh," she said.
Clearly, you can increase your confidence to   54   over any disease and trouble   55    laughing.

A.set B.way C.series D.pack

A.deadly B.seriously C.terribly D.fearfully

A.the other B.another C.other D.others

A.serious B.painful C.fierce D.fun

A.before B.when C.while D.until

A.happy B.sad C.fortunate D.sick

A.son B.illness C.life D.operation

A.made B.delivered C.attended D.opened

A.Here B.Later C.Thus D.Then

A.failures B.loneliness C.tears D.wonders

A.highest B.lowest C.great D.ugly

A.wore B.carried C.fastened D.tried

A.deal with B.do with C.go with D.meet with

A.All B.Any C.Either D.Both

A.myself B.my son C.everyone D.my husband

A.set out B.get down C.set about D.set down

A.need B.ought C.want D.long

A.think B.get C.run D.take

A.in terms of B.by the way of C.through the method of D.by means of

  • 题型:未知
  • 难度:未知

Joy in the journey
If you have ever been discouraged because of failure, please read on. For often, achieving what you set out to do is not the important thing. Let me explain.
Two brothers decided to dig a deep hole behind their house. As they were working, a couple of older boys stopped by to       . “What are you doing?” asked one of the visitors. “We plan to dig a hole all the way through the      !” one of the brothers volunteered       .
The older boys began to      , telling the younger ones that digging a hole all the way through the earth was       . After a long silence, one of the         picked up a jar full of spiders, worms and many other kinds of insects. He       the lid and showed the wonderful       to the scoffing(嘲笑的)visitors. Then he said quietly and      , “Even if we don’t dig all the way through the earth, look at what we have found       the way!”
Their goal was far too ambitious, but it did cause them to dig. And that is       a goal is for — to cause us to move in the       we have chosen, in other words, to keep us      ! But not every goal will be fully      . Not every job will end      . Not every hope will come to pass. Not every love will last. Not every dream will be      . But when you fall       of your aim, perhaps you can say, “Yes, but look at what I found along the way! Look at the wonderful things       my life because I tried to do something!” It is in the digging       life is lived. And I believe it is the joy in the journey, in the end, that truly       .

A.rest B.work C.watch D.laugh

A.house B.earth C.wall D.road

A.calmly B.patiently C.excitedly D.impatiently

A.laugh B.think C.stare D.smile

A.important B.difficult C.impossible D.interesting

A.passers-by B.watchers C.visitors D.diggers

A.moved B.removed C.broke D.pushed

A.contents B.scenes C.pictures D.jars

A.properly B.confidently C.carefully D.happily

A.in B.along C.to D.out

A.what B.how C.where D.which

A.way B.direction C.life D.sight

A.thinking B.moving C.digging D.living

A.made B.prepared C.kicked D.achieved

A.hopelessly B.pleasantly C.surprisingly D.successfully

A.come true B.realized C.made D.treasured

A.short B.lost C.out D.behind

A.breaking into B.turning to C.coming into D.holding to

A.when B.where C.which D.that

A.matters B.happens C.appears D.exists

  • 题型:未知
  • 难度:未知

阅读下面短文, 从短文后所给各题的四个选项(A、B、C和D)中, 选出可以填入空白处的最佳选项。
One Sunday, a mother took her son and little daughter to watch a circus. In the         of the circus, the little girl, Jenny, fell        in her mother’s lap(大腿).The brother, Jack, who was six, stayed awake, and         the latter half with his mother. When it was over, the mother        Jenny in her arms and carried her to the bus station. It was      that night, so she took off her scarf and gently      Jenny’s head with it.
When they arrived home, the mother       carried Jenny into the bedroom and        her to sleep. After Jack had changed his clothes, his mother lay down next to him to talk about the evening together.     , when the mother asked what he liked most, there was no        on his part. She was a little        .He used to speak non-stop whenever something exciting happened.
She was       that something was wrong: he had been so         on the way home and while getting ready for bed. She        hearing nothing from him.
Suddenly Jack         on his side, facing the wall.She        why and got up to see his eyes welling up with tears.
“What is       , honey? ”
He turned back.She could sense he was feeling some        for the tears although he wiped away the tears right away.
“Mom, if I were cold, would you put your scarf around me, too?”
Of all the       of that special evening out together, the most important for Jack was a little          of affection—a momentary, unconscious showing of her love to his little sister.
In relationships, little things matter the most.a



A.beginning B.middle C.end D.course


A.tired B.sick C.asleep D.bored


A.waited B.heard C.performed D.enjoyed


A.took up B.picked up C.woke up D.held up


A.dark B.cloudy C.rainy D.freezing


A.covered B.shook C.knocked D.turned


A.second B.next C.first D.last


A.begged B.forced C.put D.encouraged


A.Therefore B.Finally C.Instead D.However


A.surprise B.response C.pleasure D.impression


A.polite B.dishonest C.rude D.disappointed


A.satisfied B.convinced C.amazed D.judged


A.relaxed B.still C.quiet D.sad


A.regretted B.remembered C.forgot D.appreciated


A.turned over B.turned up C.took over D.looked over


A.realized B.explained C.learned D.wondered


A.on B.up C.about D.over


A.danger B.time C.embarrassment D.experience


A.people B.processes C.performances D.events


A.movement B.support C.act D.behavior
  • 题型:未知
  • 难度:未知

阅读下面短文,从短文后各题所给的四个选项(A.B.C和D)中,选出可以填入空白处的最佳选项。
Relationships are hard. It doesn't matter whether it is a relationship      two workmates, a doctor and a patient, a mother and her child or a couple. The fact is,      it  is a relationship involving people, there will always be conflicts once in a while because       human beings are complicated(复杂的).
I guess even in the animal kingdom there are complications, too. For instance, just last weekend l thought my neighbor's cows were      .They like standing outside our gate where there is a huge tree they use to        themselves from the burning sun. Anyway, it was quite         that the grey cow was angry about something and since I didn't      “cows", I couldn't tell what she was complaining about. My guess was that one of the other cows had done/said something to   . her because there was one cow she kept ”addressing".
I guess this goes to     tat as long as one is breathing (man or animal), misunderstandings and       .will always happen, regardless of whether it is at home or at the office, until one is finally       
The         is how you handle your displeasure. How do you conduct your arguments? What words do you use7 After the argument, do you ever sit back and probably      anything that you might have said in anger? I ask this        I know for a fact that when you are angry, the likelihood of having the best       you'll ever regret is very high. The words you speak to someone can either build them up, or break them down, or start
a       in their heart or put it out completely. That is how       words are. Words have the power to      or destroy.
If you do not want to hurt those you come into     with, remember to be careful with your words because once they are        ,they can only be forgiven, not forgotten。



A.after B.above C.under D.between


A.as soon as B.as well as C.as long as D.as far as


A.naturally B.similarly C.fortunately D.suddenly


A.laughing B.arguing C.watching D.crying


A.protect B.enjoy C.behave D.blame


A.proud B.typical C.lucky D.obvious


A.respect B.doubt C.understand D.prepare


A.remind B.inspire C.attract D.annoy


A.report B.imagine C.prove D.admit


A.competition B.accidents C.silence D.disagreements


A.dead B.weak C.careless D.nervous


A.chance B.question C.result D.cause


A.regret B.forget C.receive D.complete


A.if B.because C.until D.though


A.speech B.calmness C.patience D.attempt


A.pipe B.lamp C.fire D.cigarette


A.funny B.busy C.powerful D.loud


A.last B.create C.return D.feel


A.concern B.consideration C.comparison D.contact


A.opened B.translated C.said D.noticed
  • 题型:未知
  • 难度:未知

完形填空,阅读下面短文,从短文后各题所给的四个选项中(A、B、C和D)中,选出可以填入空白处的最佳选项, 并在答题卡上将该项涂黑。
Remembering My Father’s Vest
People get into trouble because they don’t know enough to keep cool. As a child, I had a lot of ________ that had been held back and not released. Worse still, I was not good at  ________  constructively.
Once as I was getting ready for school, my mother ________  me my father’s vest instead of mine. This was around the time when I was going to be larger in  ________ than my father, so as I put on the vest, I felt like I was being choked in it! I  ________   that it was a small oversight(疏忽) on my mother’s part, but  ________the feeling of being choked drowned me and I got very angry.
I took my anger out on my mother ________  thinking much. I was so upset when she had handed me the wrong vest, and I ________by violently tearing it apart from my chest!
Later, my mother shared her own ________  with my father: “ See what your son has done.”
Instead of scolding or abusing me, my father________  responded by asking my mother to  ________ the vest. He then worn it to work the next day.
When my mother told me about my father’s response much later, when I had________from my fit, I immediately felt a great sense of  ________ for my violent behavior, just   ________  that he was spending the entire day wearing a(n)________  vest. At the same time, I was filled with great ________ for my father, whose gentle kindness taught me a life lesson I would treasure forever.
On that day, I made a  ________  never to let anger get the better of me. I learn to ________ other when I think that they behave in an unfair, cruel, or unacceptable way, ________ forgiveness is a tool to turn anger off. And whenever I have difficulty ________  my strong emotion, I try to remember my father’s vest.



A.pressure B.anger C.stories D.tears


A.listening B.debating C.communicating D.working


A.handed B.sent C.delivered D.carried


A.size B.weight C.height D.mind


A.expected B.discovered C.suspected D.realized


A.anyway B.somehow C.somewhat D.however


A.without B.beyond C.besides D.despite


A.performed B.agreed C.reacted D.declined


A.excitement B.frustration C.enthusiasm D.failure


A.calmly B.politely C.attentively D.anxiously


A.save up B.give away C.hold back D.sew up


A.recovered B.changed C.developed D.benefited


A.disappointment B.sympathy C.panic D.shame


A.hoping B.joking C.imaging D.supposing


A.old B.broken C.torn D.shabby


A.curiosity B.pride C.envy D.admiration


A.choice B.decision C.requirement D.compromise


A. respect B.assist C.appreciate D.forgive


A.and B.but C.for D.do


A.controlling B.expressing C.treasuring D.monitoring
  • 题型:未知
  • 难度:未知

完形填空
阅读下面短文,从短文后各题所给的四个选项(A,B,C和D)中选出可以填入空白处的最佳选项,并在答题卡上将该项涂黑。
Dear Laura,
I just heard you told an old story of gift giving and unselfish love in your program. You doubted that such unselfish love would happen in today’s world. Well, I’m here to give you  ________ .
I wanted to do something very  ________  for my fifteen – year – old son, who has always been the perfect child. He   ________   all summer to earn enough money to buy a used motorcycle. Then, he spent hours and hours on it   ________ it looked almost new. I was so   ________  of him that I bought him the shiniest helmet(头盔) and a riding outfit.
I could   ________  wait for him to open up his gift. In fact, I barely slept the night before. Upon awakening. I went to the kitchen to   ________   the coffee, tea, and morning goodies. In the living room was a beautiful keyboard with a   ________ : “To my wonderful mother, all my love, your son.”
I was so   ________  . It had been a long – standing joke in our family that I wanted a piano so that I could  ________  lessons. “Learn to play the piano, and I’ll get you one” was my husband’s   ________.
I stood there shocked, crying a river, asking myself how my son could  ________   this expensive gift.
Of course, the   ________   awoke, and my son was thrilled(激动的)with my reaction. Many kisses were   ________, and I immediately wanted him to  ________   my gift.
As he saw the helmet and outfit, the look on his face was not  ________   what I was expecting. Then I  ________  that he had sold the motorcycle to get me the keyboard.
Of course I was the proudest mother   ________  on that day, and my feet never hit the ground for a month.
So I wanted you to know, that kind of love still  ________   and lives even in the ever–changing world of me, me, me!
I thought you’d love to  ________   this story.
Yours,
Hilary
P.S. The next day, my husband and I bought him a new “used” already shiny motorcycle.



A.hope B.advice C.support D.courage


A.polite B.similar C.special D.private


A.played B.studied C.traveled D.worked


A.after B.before C.unless D.until


A.sure B.fond C.proud D.confident


A.perhaps B.really C.almost D.hardly


A.start B.cook C.set D.serve


A.note B.notice C.word D.sign


A.disturbed B.confused C.astonished D.inspired


A.give B.take C.draw D.teach


A.reason B.request C.comment D.response


A.present B.afford C.find D.order


A.neighbor B.building C.home D.house


A.exchanged B.experienced C.expected D.exhibited


A.tear B.open C.check D.receive


A.purely B.basically C.obviously D.exactly


A.realized B.remembered C.imagined D.supposed


A.only B.still C.ever D.even


A.works B.exists C.matters D.counts


A.send B.publish C.share D.write
  • 题型:未知
  • 难度:未知

My friend BJ Gallagher once worked as a training manager for a large newspaper, which was more than a hundred years old.The company’s past    had blinded the authorities to the need for change, and they    new ideas and would say “This is the way we’ve always done it.”.As the years went by, BJ grew more and more    with their short-sightedness.Finally, she left the company.But she found that she hadn’t left her    behind when she resigned.She carried it with her, like “rocks in the stomach”.
“I finally decided to    about my experiences and my feelings.I   it would be a good mental health       .I wanted to be rid of that company and those people, once and for all.So I wrote and wrote.It wasn’t just a story that poured out — it was a whole    ! My resentment (怨恨)    my writing.The whole world would know how    they were!”
“What   when the book came out?” I asked BJ.
“Not much,” she replied, “The newspaper kept doing what it had    done.My feelings didn’t    them one bit, but it took me several more years to finally   my negative emotions.Finally, the time came when I decided to make amends (修正) for the angry things I had said about the company.I    my former boss to dinner and made my    .I told him I was sorry for being so resentful.It was    a great healing process for me.”
“What was the    outcome?” I asked her.
“Gratitude,” she replied, “Not only wasn’t I resentful any more, but I was grateful to the company.If I hadn’t had those    experiences, I never would have written a book.And the book became hugely successful — now    in 21 languages.In short, my resentment gave way to gratitude.”
She smiled, “I owe them a debt of thanks for giving me such a great tale to tell.”
Trading resentments for gratitude isn’t always easy.But it’s worth it,       gratitude is a far happier feeling than resentment.



A.skill B.management C.success D.business


A.resisted B.got C.broke D.shaped


A.move B.frustrated C.excited D.surprised


A.sadness B.worry C.doubt D.anger


A.think B.are C.write D.talk


A.proved B.figured C.concluded D.agreed


A.exercise B.suggestion C.lecture D.theory


A.diary B.lesson C.accident D.book


A.prevented B.delayed C.fueled D.corrected


A.sensitive B.successful C.greedy D.stupid


A.happened B.reported C.received D.resulted


A.sometimes B.always C.recently D.already


A.forgive B.reward C.bother D.cheat


A.think of B.get over C.pass on D.look through


A.invited B.called C.persuaded D.followed


A.promise B.apology C.plan D.decision


A.only B.natural C.direct D.final


A.useful B.funny C.painful D.shameful


A.finished B.edited C.read D.published


A.for B.though C.but D.and
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Everyone in business has been told that success is all about attracting and retaining (留住) customers. It sounds simple and achievable. But,         , words of wisdom are soon forgotten. Once companies have attracted customers they often          the second half of the story. In the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers tend to become carried away. They forget what they regard as the boring side of business—        that the customer remains a customer.
to concentrate on retaining as well as attracting customers costs business huge amounts of money annually. It has been estimated that the average company loses between 10 and 30 per cent of its customers every years. In constantly changing    , this is not surprising. What is surprising is the fact that few companies have any idea how many customers they have lost.
Only now are organizations beginning to wake up to those lost opportunities and calculate the            implications. Cutting down the number of customers a company loses can make a big           in its performance. Research in the US found that a five per cent decrease in the number of defecting (流失的) customers led to       increases of between 25 and 85 per cent.
In the US, Domino’s Pizza estimates that a regular customer is worth more than $5,000 over ten years. A customer who receives a poor quality product or service on their first visit and          never returns, is losing the company thousands of dollars in        profits (more if you consider how many people they are likely to tell about their bad experience).
The logic behind cultivating customer         is impossible to deny. “In practice most companies’ marketing effort is focused on getting customers, with little attention paid to       them”, says Adrian Payne of Cornfield University’ School of Management. “Research suggests that there is a close relationship between retaining customers and making profits.        customers tend to buy more, are predictable and usually cost less to service than new customers. Furthermore, they tend to be less price           , and may provide free word-of-mouth advertising. Retaining customers also makes it          for competitors to enter a market or increase their share of a market.



A.in particular B.in reality C.at least D.first of all


A.emphasize B.doubt C.overlook D.believe


A.denying B.ensuring C.arguing D.proving


A.Moving B.Hoping C.Starting D.Failing


A.markets B.tastes C.prices D.expenses


A.cultural B.social C.financial D.economical


A.promise B.plan C.mistake D.difference


A.cost B.opportunity C.profit D.budget


A.as a result B.on the whole C.in conclusion D.on the contrary


A.huge B.potential C.extra D.reasonable


A.beliefs B.loyalty C.habits D.interest


A.altering B.understanding C.keeping D.attracting


A.Assumed B.Respected C.Established D.Unexpected


A.agreeable B.flexible C.friendly D.sensitive


A.unfair B.difficult C.essential D.convenient
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I truly feel that my mother led me here, to Morzaine, and to my future as a happy wife and businesswoman. When Mum         in October 2007, I was a cook. In December that year, while I was working for a wedding, a pearl necklace Mum had left me           . I was distraught(忧心如焚的). Some days later, I was            that a guy who was working with us that day, “could probably have made a fortune            the necklace he found.”        , he returned it. Hearing how I’d          Mum for six months before her death, he said, “Christmas is going to be          —why not go out to the Alps for a couple of weeks?”
I came to Morzaine, a small, friendly village in the Alps and           fell in love with it. What was           to be a stopgap (权宜之计) trip turned into a new life. I kept traveling between London and here and felt           than I had in months. In December 2008, I was            as a hotel manager and moved here full time.
A month later, I met Paul, who was traveling here. We fell in love. In the beginning, I didn’t want to discuss            , because the sadness of losing Mum               felt great. Paul understood that and never            me. But, by summer, we got married. A year later, we used his saving, and the money from the sale of Mom’s house, to build our own          .
We want to give our guests a             feel, so each room is themed (以……为题) around memories from our lives. There are also styles to remind me of Mom—a tiny chair which           be in her bedroom is set in one room.
We are having a wonderful life and Mum             naturally part of it,            there’s no way we would be here if it wasn’t for the             she gave me. I know she’s here in spirit, keeping an eye on us.

A.died B.came C.returned D.visited

A.burned B.disappeared C.broke D.dropped

A.shown B.comforted C.persuaded D.told

A.hiding B.stealing C.selling D.wearing

A.Luckily B.Naturally C.Surely D.Hopefully

A.nursed B.cured C.missed D.guarded

A.long B.hard C.merry D.free

A.suddenly B.finally C.nearly D.immediately

A.said B.proved C.supposed D.judged

A.smarter B.higher C.firmer D.lighter

A.honored B.hired C.regarded D.trained

A.travel B.business C.children D.marriage

A.recently B.once C.still D.first

A.left B.pushed C.surprised D.interrupted

A.hotel B.restaurant C.home D.shop

A.homely B.lively C.motherly D.friendly

A.ought to B.used to C.might D.could

A.takes B.keeps C.looks D.feels

A.unless B.while C.because D.though

A.money B.chair C.house D.necklace

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Even though it was only October, my students were already whispering  about Christmas plans.With each passing day everyone became more ____ waiting for the final school bell.Upon its ____ everyone would run for their coats and go home, everyone except David.
David was a small boy in ragged clothes.I had often ____ what kind of home life David had, and what kind of mother could send her son to school dressed so ____ for the cold winter months, without a coat, boots, or gloves.But something made David ____.I can still remember he was always ____ a smile and willing to help.He always ____ after school to straighten chairs and mop the floor.We never talked much.He ____ just simply smile and ask what else he could do, then thank me for letting him stay and slowly ____ home.
Weeks passed and the ____ over the coming Christmas grew into restlessness until the last day of ____ before the holiday break.I smiled in ____ as the last of them hurried out the door.Turning around I saw David ____ standing by my desk.
“I have something for you,” he said and ____ from behind his back a small box.____ it to me, he said anxiously, “Open it.” I took the box from him, thanked him and slowly unwrapped it.I lifted the lid and to my ____, I saw nothing. I looked at David’s smiling face and back into the box and said, “The box is nice, David, but it’s ____.”
“Oh no it isn’t,” said David.“It’s full of love.My mum told me before she died that love was something you couldn’t see or touch unless you know it’s there.”
Tears filled my eyes ____ I looked at the proud dirty face that I had rarely given ____ to.After that Christmas, David and I became good friends and I never forgot the meaning ____ the little empty box set on my desk.

A.anxious B.courageous C.serious D.cautious

A.warning B.ringing C.calling D.yelling

A.scolded B.wondered C.realized D.learned

A.modestly B.naturally C.inaccurately D.inappropriately

A.popular B.upset C.special D.funny

A.expressing B.delivering C.wearing D.sharing

A.practised B.wandered C.studied D.stayed

A.would B.should C.might D.could

A.aim at B.turn to C.put off D.head for

A.argument B.excitement C.movement D.judgment

A.school B.year C.education D.program

A.relief B.return C.vain D.control

A.weakly B.sadly C.quietly D.helplessly

A.searched B.found C.raised D.pulled

A.Holding B.Handing C.Sending D.Leaving

A.delight B.expectation C.appreciation D.surprise

A.cheap B.empty C.useless D.improper

A.as B.until C.because D.though

A.advice B.support C.attention D.command

A.from B.behind C.over D.towards

  • 题型:未知
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Dear son,
The day that you see me old and I am already not in good health, have patience and try to understand me.
If I get dirty when eating, if I can not dress, have patience and remember the hours I   31   teaching it to you. If, when I speak to you, I   32   the same things thousand and one times, do not   33   me, listen to me. When you were small, I had to read to you thousand and one times the same story   34   you got to sleep. When I do not want to have a   35   , neither shame me nor scold me. Remember when I had to chase you with thousand excuses I   36   , in order that you wanted to bathe. When you see my   37   little about new technologies, give me the necessary time and do not look at me with your mocking(嘲弄) smile. I taught you   38   to do so many things: to eat food, to dress well, to confront life…. When at some moment I lose the memory or the   39   of our conversation, let me have the necessary time to remember, and if I cannot do it, do not become nervous, as the most important thing is not our conversation but surely to be with you and to have you   40   to me.
If ever I do not want to eat, do not force me. I know well   41   I need to and when not. When my   42   legs do not allow me to walk, give me your   43   , the same way I did when you gave your first   44   . And when someday I say to you that I do not want to   45   any more ---- that I want to rest forever, do not get ___46__. Someday you will understand.
Try to understand that my age is not lived but survived. Some day you will discover that, despite my mistakes, I always wanted the   47   thing for you and that I tried to prepare the way for you. You must not feel sad, angry or impotent(无可奈何) for seeing me   48   you. You must be next to me, try to understand me and to help me as I did it when you   49   living. Help me to walk, help me to end my way with love and  50   . I will pay you by a smile and by the immense love I have had always for you.
I love you, Son
Your father

A.paid B.spent C.cost D.took

A.praise B.think C.repeat D.criticize

A.interrupt B.disturb C.look D.avoid

A.when B.after C.since D.until

A.rest B.word C.shower D.sleep

A.discovered B.invented C.noticed D.assumed

A.knowing B.fearing C.enjoying D.consulting

A.what B.when C.how D.why

A.news B.attitude C.material D.thread

A.talking B.listening C.responding D.appealing

A.where B.how C.that D.when

A.tired B.short C.long D.strong

A.leg B.ear C.hand D.mind

A.step B.pace C.laugh D.cry

A.talk B.live C.write D.sleep

A.careful B.interested C.calm D.angry

A.last B.first C.best D.most

A.near B.behind C.below D.against

A.made B.started C.earned D.found

A.mercy B.care C.excuse D.patience

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