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高中英语

Once there was an old farmer, with a horse which was almost as old as himself. He __16__ one morning with his young son, 17    the horse before it died. Father and son walked, 18  the farmer did not want the horse to be 19  . 
They met two men on the road20  said: “Why are you walking, farmer? You have a horse. It's __21__to market.” The farmer knew that this was__22__, so he rode on the horse, __23__his son walked. 
Then they met two old ladies. “__24__are you doing up there, farmer? Can't you__25__how tired your boy is?” __26__the farmer got down, and his son rode__27__. __28__, three old men stopped them. One said: “Why are you walking, farmer?__29__. It's too hot for an old man like you to walk today.” So the farmer got up  30__his son, and they__31__. __32__, a young woman passed them. “Why aren't you walking?” she asked. “It isn't __33_ to market. Give your poor old horse a rest.”
So the farmer, and his son, got down__34__.
It is a fact that you cannot please__35__the people all the time.

A.set out B.set up C.set down D.set

A.selling B.buying C.to sell D.to buy

A.so B.because C.that D.when

A.very tired B.too tired C.quite tired D.tiring

A.which B.who C.as D.where

A.a short way B.a long way C.the right way D.the wrong way

A.real B.true C.truly D.really

A.while B.when C.as D.during

A.What B.How C.Why D.When

A.see B.watch C.look D.notice

A.Because B.As C.For D.So

A.thus B.yet C.instead D.either

A.First B.Finally C.Near D.Next

A.Sit down B.Sit up C.Get up D.Get down

A.behind B.after C.beside D.above

A.walked on B.rode on C.moved on D.drove on

A.Some time later B.A moment ago C.In no time D.At once

A.near B.long C.far D.short

A.once again B.on their own C.the other day D.all the same

A.both B.each of C.all D.none of

  • 题型:未知
  • 难度:未知

I was tired and hungry after a long day of work.
When I walked into the living-room, my 12-year-old son looked ____at me and said, “I love you.” I didn't know what to say. ____ several seconds all I could do was to stand there and ____  down at him . My first thought was that he must need ____ with his homework or he was trying to __5 __ me for some news.
Finally I asked, “What was that all about?”
“Nothing,”he said. “My teacher said we should____  our parents that we love them and see what they say. It’s ____
The next day I called his teacher to find out more about this “experiment” and how the other parents had ____.
“Most of the fathers had the___ reacting as you did,”the teacher said. “When I first ___ we try this, I asked the children what they thought their parents would say. Some of them thought their parents would have heart trouble. The _     is,”the teacher explained, “feeling loved is an important part of ___It is something all people__. What I'm trying to tell the children is that it's too ___ we don't all express those feeling. A boy should be ____ to tell his dad he loves him.
The teacher, a middle - aged man, understands how ____ it is for some of us to say the things that would be good for us to say.
When my son came to me that evening, I held on to him for ____second. And just ____ he pulled away , I said in my deepest , most manly voice , “Hey , I love you , too . ”
I don't know if saying that made either of us healthier, but it did feel pretty good. Maybe next time one of my children said “I love you”, it would not take me a whole ____to think of the right ____.

A.down B.away C.out D.up

A.After B.For C.At D.On

A.sit B.get C.look D.knock

A.rest B.time C.help D.paper

A.report B.prepare C.answer D.excuse

A.help B.tell C.ask D.make

A.a matter B.an experiment C.a word D.a sentence

A.said B.reacted C.done D.explained

A.same B.different C.usual D.common

A.suggested B.agreed C.allowed D.planned

A.point B.idea C.way D.cause

A.body B.health C.life D.study

A.have B.know C.take D.need

A.bad B.good C.late D.early

A.fit B.ready C.worth D.able

A.easy B.much C.often D.difficult

A.a more B.after C.an exact D.an extra

A.before B.after C.because D.if

A.day B.week C.afternoon D.night

A.answer B.result C.reason D.experiment

  • 题型:未知
  • 难度:未知

Waiting for the airplane to take off, I was happy to have a seat by myself.Just then, an air hostess approached me and asked, “Would you mind  26    your seat? A couple would like to sit together.” The only 27 seat was next to a girl with her arms in casts(石膏),a black-and-blue face, and a sad expression.“ 28   am I going to sit there,” I thought immediately.But a soft voice spoke, “She needs help.” Finally, I  29   to move to that seat.
The girl was named Kathy.She 30   in a car accident and now was on her way for  31  When the snack and juice arrived, it did not take me long to 32   that Kathy would not be able to 33  herself.I considered 34   to feed her but hesitated, as it seemed too 35   to offer a service to a 36   .But then I realized that Kathy’s need was more 37   than any of my discomfort.I offered to help her eat, and 38 she was uncomfortable to accept, she 39   as I expected.We became closer and closer in a short period of time.By the end of the five-hour trip, my heart  40   , and the 41   was really better spent than if I had just sat by myself.
I was glad I had reached  42   my comfort zone to sit next to Kathy and feed her.Love  43   flows beyond human borders and remove the fears that keep us 44 .When we  45   to serve another, we grow to live in a larger and more rewarding world.

A.losing B.changing C.taking D.giving

A.comfortable B.suitable C.available D.favorable

A.No problem B.No way C.Nowhere D.No doubt

A.decided B.wanted C.regretted D.promised

A.was B.would be C.used to be D.had been

A.treatment B.travel C.pleasure D.business

A.know B.say C.realize D.recognize

A.eat B.feed C.choose D.support

A.offering B.needing C.stopping D.trying

A.impolite B.far C.close D.fast

A.girl B.neighbor C.passenger D.stranger

A.unusual B.direct C.important D.shameful

A.when B.although C.since D.as

A.refused B.wondered C.cried D.did

A.had warmed B.had jumped C.had broken D.had cheered

A.life B.money C.time D.energy

A.below B.through C.across D.beyond

A.seldom B.never C.hardly D.sometimes

A.separate B.independent C.silent D.upset

A.happen B.stretch C.wait D.continue

  • 题型:未知
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Most adults want to return to their childhood, because they believe how happy it is to be a child. But they forget that times have changed a great deal, and they never honestly change places with a child. Think of the years at _   __ ;the year spent living in   _fear of examinations and school reports. Every movement you made was _   _  by some adults. Think of the    _ _ when you had to go to bed early, you had to eat _      things that were supposed to be good for you. Remember how “gentle”   _  was given to you with words like “If you don’t do what, I say, I will…”.I’m sure you will _  _ forget!
_  __ , these are only part of children’s trouble. No matter how kind and loving parents may be, children often    _   from some terrible and illogical fears since they can’t understand the world around them. They often have such   _  __ in the dark or in the dream. _   __ can share their fears with other adults while children have to face their fears _   __ .
But the most _   __ part of childhood is the period when you begin to go out of it, the period when you go into _   _ _ .Teenagers start to be _   __ their parents and this causes them great unhappiness. There is a complete _   _   of self-confidence during this time. Adolescents pay much attention to their appearance and the _   _ _ they make on others. They feel shy, awkward and clumsy(笨拙的). _   _ _ are strong but hearts are easily broken. Teenagers __ moments of great happiness or black despair, _   _ _ through this period, adults seem to be more unkind than ever.

A.home B.school C.table D.hand

A.content B.forgetful C.absurd D.constant

A.observed B.disturbed C.stopped D.appreciated

A.pleasure B.goods C.time D.fun

A.delicious B.nutritious C.tasty D.hateful

A.pressure B.care C.issue D.exploration

A.ever B.never C.still D.somewhat

A.Thus B.As a result C.Even so D.Above all

A.suffer B.free C.die D.differ

A.views B.fears C.regrets D.spirits

A.Children B.Experts C.Adults D.Teenagers

A.regularly B.alone C.doubtfully D.comfortably

A.painful B.reliable C.inspiring D.imaginary

A.adulthood B.adolescence C.youth D.period

A.in B.through C.for D.against

A.need B.short C.lack D.abundance

A.expression B.explanation C.possession D.impression

A.Bones B.Feelings C.Wills D.Ideas

A.ensure B.indicate C.experience D.comfort

A.and B.but C.even D.instead

  • 题型:未知
  • 难度:未知

My father is a strong fisherman. He loved the sea and would stay out until he caught enough to 16  the family .
When we met   17   weather , he would drive me to school with his old truck . And after we 18   , he would bend over and give me a 19   on the face and then tell me to be a good boy. I always felt very 20  in front of so many other  21 . I was already a twelve-year–old young man , but my father still kissed me goodbye !
Then on a rainy day I   22  to tell him my feeling . When we stopped at the school gate, the   23  big smile appeared on my father’s face . I   24   what would happen next. I   25    put my hand up and for the first time said “ No” to him . The smile on his face immediately changed into a 26  look. He looked at me for a long time and   27    began to appear in his eyes. I was shocked. I had never   28    him cry ! Then he said, “ You’re right . You are a big boy … a man. I won’t kiss you 29   .’’
Not long after that, my father went to sea on a bad day. 30   of the fishermen stayed at home , but not Dad , because he had a big family to feed . But after that day, he  31 came back . Later his boat was 32  with his nets half in and half out . He must have   33  a strong wind and was trying to save the nets.
How I wished I had not   34   my father’s kiss! And from this I have learned that we should take every chance with our family and friends as the last one in our lives. We can have  35  regrets by doing so .

A.enjoy B. feed C.keep D.save

A.fine B. warm . C.cool D.bad

A.left B. arrived C.appeared D.drove

A.kiss B. smile C.touch D.welcome

A.excited B. funny C.glad D.shy

A.passengers B. workers C.schoolmates D.friends

A.decided B. agreed C.advised D.happened

A.strange B. usual C.beautiful D.kind

A.doubted B. wondered C.knew D.remembered

A.clearly B. carefully C.quietly D.quickly

A.disappointed B. worried C.surprised D.tired

A.anger B. tears C.understanding D.happiness

A.wanted B. seen C.liked D.minded

A.forever B. immediately C.sometimes D.any more

A.Most B. All C.None D.Every

A.later B. finally C.never D.seldom

A.caught B. found C.bought D.returned

A.missed B. managed C.met D.hoped

A.refused B. forgotten C.hated D.accepted

A.new B. good C.small D.few

  • 题型:未知
  • 难度:未知

完形填空,阅读下面短文,从短文后各题所给的四个选项(A, B, C和D)中,选出可以填入空白处的最佳选项,并在答题卡上将该项涂黑。
The family had just moved. The young woman was feeling a little ________ .It was Mother's Day—and 800 miles separated her from her parents.
She had called them that morning, and her mother had ________ how colorful their backyard was ________ spring had arrived. Later, she told her husband how she________ those lilacs (丁香) in her parents' yard. “I know where we can find some,” he said. “Get the ________ and come on.” So off they went.
Some time later, they stopped at a hill and there were lilacs all round. The young woman rushed up to the nearest ________and buried her face in the flowers. Carefully, she________ some. Finally, they returned to their car for the________ home. The woman sat smiling, surrounded by her ________ .
When they were near home, she shouted “stop,” got off quickly and ________ to a nearby nursing home. She went to the end of the porch (门廊), where a(n) ________patient was sitting in her wheelchair, and put the flowers into her lap. The two ________  ,bursting into laughter now and then. Later the young woman turned and ran back to her ________ . As the car pulled away, the woman in the wheelchair ________ with a smile, and held the lilacs________ .
“Mom,”the kids asked, “________did you give her our flowers?” “It is Mother's Day, and she seems so________ while I have all of you. And anyone would be ________by flowers.”
This satisfied the kids, but not the husband. The next day he ________some young lilacs around their yard.
I was the husband. Now, every May, our yard is full of lilacs. Every Mother's Day our kids ________purple lilacs. And every year I remember that smile of the lonely old woman.



A.moved B.worried C.angry D.depressed


A.learned B.imagined C.mentioned D.realized


A.now that B.so that C.as if D.even if


A.missed B.grew C.watered D.showed


A.cars B.kids C.clothes D.lilacs


A.bush B.hill C.yard D.door


A.bought B.picked C.set D.raised


A.break B.holiday C.trip D.dinner


A.friends B.memory C.flowers D.honor


A.responded B.pointed C.drove D.hurried


A.loving B.elderly C.serious D.sensitive


A.hesitated B.waited C.sat D.chatted


A.family B.mother C.path D.home


A.nodded B.waved C.left D.continued


A.sadly B.politely C.quickly D.tightly


A.why B.when C.how D.where


A.quiet B.confused C.alone D.patient


A.calmed B.persuaded C.disappointed D.cheered


A.arranged B.dried C.planted D.hid


A.find B.gather C.receive D.buy
  • 题型:未知
  • 难度:未知

阅读下面短文, 从短文后所给各题的四个选项(A、B、C和D)中, 选出可以填入空白处的最佳选项。
One Sunday, a mother took her son and little daughter to watch a circus. In the         of the circus, the little girl, Jenny, fell        in her mother’s lap(大腿).The brother, Jack, who was six, stayed awake, and         the latter half with his mother. When it was over, the mother        Jenny in her arms and carried her to the bus station. It was      that night, so she took off her scarf and gently      Jenny’s head with it.
When they arrived home, the mother       carried Jenny into the bedroom and        her to sleep. After Jack had changed his clothes, his mother lay down next to him to talk about the evening together.     , when the mother asked what he liked most, there was no        on his part. She was a little        .He used to speak non-stop whenever something exciting happened.
She was       that something was wrong: he had been so         on the way home and while getting ready for bed. She        hearing nothing from him.
Suddenly Jack         on his side, facing the wall.She        why and got up to see his eyes welling up with tears.
“What is       , honey? ”
He turned back.She could sense he was feeling some        for the tears although he wiped away the tears right away.
“Mom, if I were cold, would you put your scarf around me, too?”
Of all the       of that special evening out together, the most important for Jack was a little          of affection—a momentary, unconscious showing of her love to his little sister.
In relationships, little things matter the most.a



A.beginning B.middle C.end D.course


A.tired B.sick C.asleep D.bored


A.waited B.heard C.performed D.enjoyed


A.took up B.picked up C.woke up D.held up


A.dark B.cloudy C.rainy D.freezing


A.covered B.shook C.knocked D.turned


A.second B.next C.first D.last


A.begged B.forced C.put D.encouraged


A.Therefore B.Finally C.Instead D.However


A.surprise B.response C.pleasure D.impression


A.polite B.dishonest C.rude D.disappointed


A.satisfied B.convinced C.amazed D.judged


A.relaxed B.still C.quiet D.sad


A.regretted B.remembered C.forgot D.appreciated


A.turned over B.turned up C.took over D.looked over


A.realized B.explained C.learned D.wondered


A.on B.up C.about D.over


A.danger B.time C.embarrassment D.experience


A.people B.processes C.performances D.events


A.movement B.support C.act D.behavior
  • 题型:未知
  • 难度:未知

阅读下面短文,从短文后各题所给的四个选项(A.B.C和D)中,选出可以填入空白处的最佳选项。
Relationships are hard. It doesn't matter whether it is a relationship      two workmates, a doctor and a patient, a mother and her child or a couple. The fact is,      it  is a relationship involving people, there will always be conflicts once in a while because       human beings are complicated(复杂的).
I guess even in the animal kingdom there are complications, too. For instance, just last weekend l thought my neighbor's cows were      .They like standing outside our gate where there is a huge tree they use to        themselves from the burning sun. Anyway, it was quite         that the grey cow was angry about something and since I didn't      “cows", I couldn't tell what she was complaining about. My guess was that one of the other cows had done/said something to   . her because there was one cow she kept ”addressing".
I guess this goes to     tat as long as one is breathing (man or animal), misunderstandings and       .will always happen, regardless of whether it is at home or at the office, until one is finally       
The         is how you handle your displeasure. How do you conduct your arguments? What words do you use7 After the argument, do you ever sit back and probably      anything that you might have said in anger? I ask this        I know for a fact that when you are angry, the likelihood of having the best       you'll ever regret is very high. The words you speak to someone can either build them up, or break them down, or start
a       in their heart or put it out completely. That is how       words are. Words have the power to      or destroy.
If you do not want to hurt those you come into     with, remember to be careful with your words because once they are        ,they can only be forgiven, not forgotten。



A.after B.above C.under D.between


A.as soon as B.as well as C.as long as D.as far as


A.naturally B.similarly C.fortunately D.suddenly


A.laughing B.arguing C.watching D.crying


A.protect B.enjoy C.behave D.blame


A.proud B.typical C.lucky D.obvious


A.respect B.doubt C.understand D.prepare


A.remind B.inspire C.attract D.annoy


A.report B.imagine C.prove D.admit


A.competition B.accidents C.silence D.disagreements


A.dead B.weak C.careless D.nervous


A.chance B.question C.result D.cause


A.regret B.forget C.receive D.complete


A.if B.because C.until D.though


A.speech B.calmness C.patience D.attempt


A.pipe B.lamp C.fire D.cigarette


A.funny B.busy C.powerful D.loud


A.last B.create C.return D.feel


A.concern B.consideration C.comparison D.contact


A.opened B.translated C.said D.noticed
  • 题型:未知
  • 难度:未知

完形填空,阅读下面短文,从短文后各题所给的四个选项中(A、B、C和D)中,选出可以填入空白处的最佳选项, 并在答题卡上将该项涂黑。
Remembering My Father’s Vest
People get into trouble because they don’t know enough to keep cool. As a child, I had a lot of ________ that had been held back and not released. Worse still, I was not good at  ________  constructively.
Once as I was getting ready for school, my mother ________  me my father’s vest instead of mine. This was around the time when I was going to be larger in  ________ than my father, so as I put on the vest, I felt like I was being choked in it! I  ________   that it was a small oversight(疏忽) on my mother’s part, but  ________the feeling of being choked drowned me and I got very angry.
I took my anger out on my mother ________  thinking much. I was so upset when she had handed me the wrong vest, and I ________by violently tearing it apart from my chest!
Later, my mother shared her own ________  with my father: “ See what your son has done.”
Instead of scolding or abusing me, my father________  responded by asking my mother to  ________ the vest. He then worn it to work the next day.
When my mother told me about my father’s response much later, when I had________from my fit, I immediately felt a great sense of  ________ for my violent behavior, just   ________  that he was spending the entire day wearing a(n)________  vest. At the same time, I was filled with great ________ for my father, whose gentle kindness taught me a life lesson I would treasure forever.
On that day, I made a  ________  never to let anger get the better of me. I learn to ________ other when I think that they behave in an unfair, cruel, or unacceptable way, ________ forgiveness is a tool to turn anger off. And whenever I have difficulty ________  my strong emotion, I try to remember my father’s vest.



A.pressure B.anger C.stories D.tears


A.listening B.debating C.communicating D.working


A.handed B.sent C.delivered D.carried


A.size B.weight C.height D.mind


A.expected B.discovered C.suspected D.realized


A.anyway B.somehow C.somewhat D.however


A.without B.beyond C.besides D.despite


A.performed B.agreed C.reacted D.declined


A.excitement B.frustration C.enthusiasm D.failure


A.calmly B.politely C.attentively D.anxiously


A.save up B.give away C.hold back D.sew up


A.recovered B.changed C.developed D.benefited


A.disappointment B.sympathy C.panic D.shame


A.hoping B.joking C.imaging D.supposing


A.old B.broken C.torn D.shabby


A.curiosity B.pride C.envy D.admiration


A.choice B.decision C.requirement D.compromise


A. respect B.assist C.appreciate D.forgive


A.and B.but C.for D.do


A.controlling B.expressing C.treasuring D.monitoring
  • 题型:未知
  • 难度:未知

完形填空
阅读下面短文,从短文后各题所给的四个选项(A,B,C和D)中选出可以填入空白处的最佳选项,并在答题卡上将该项涂黑。
Dear Laura,
I just heard you told an old story of gift giving and unselfish love in your program. You doubted that such unselfish love would happen in today’s world. Well, I’m here to give you  ________ .
I wanted to do something very  ________  for my fifteen – year – old son, who has always been the perfect child. He   ________   all summer to earn enough money to buy a used motorcycle. Then, he spent hours and hours on it   ________ it looked almost new. I was so   ________  of him that I bought him the shiniest helmet(头盔) and a riding outfit.
I could   ________  wait for him to open up his gift. In fact, I barely slept the night before. Upon awakening. I went to the kitchen to   ________   the coffee, tea, and morning goodies. In the living room was a beautiful keyboard with a   ________ : “To my wonderful mother, all my love, your son.”
I was so   ________  . It had been a long – standing joke in our family that I wanted a piano so that I could  ________  lessons. “Learn to play the piano, and I’ll get you one” was my husband’s   ________.
I stood there shocked, crying a river, asking myself how my son could  ________   this expensive gift.
Of course, the   ________   awoke, and my son was thrilled(激动的)with my reaction. Many kisses were   ________, and I immediately wanted him to  ________   my gift.
As he saw the helmet and outfit, the look on his face was not  ________   what I was expecting. Then I  ________  that he had sold the motorcycle to get me the keyboard.
Of course I was the proudest mother   ________  on that day, and my feet never hit the ground for a month.
So I wanted you to know, that kind of love still  ________   and lives even in the ever–changing world of me, me, me!
I thought you’d love to  ________   this story.
Yours,
Hilary
P.S. The next day, my husband and I bought him a new “used” already shiny motorcycle.



A.hope B.advice C.support D.courage


A.polite B.similar C.special D.private


A.played B.studied C.traveled D.worked


A.after B.before C.unless D.until


A.sure B.fond C.proud D.confident


A.perhaps B.really C.almost D.hardly


A.start B.cook C.set D.serve


A.note B.notice C.word D.sign


A.disturbed B.confused C.astonished D.inspired


A.give B.take C.draw D.teach


A.reason B.request C.comment D.response


A.present B.afford C.find D.order


A.neighbor B.building C.home D.house


A.exchanged B.experienced C.expected D.exhibited


A.tear B.open C.check D.receive


A.purely B.basically C.obviously D.exactly


A.realized B.remembered C.imagined D.supposed


A.only B.still C.ever D.even


A.works B.exists C.matters D.counts


A.send B.publish C.share D.write
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My friend BJ Gallagher once worked as a training manager for a large newspaper, which was more than a hundred years old.The company’s past    had blinded the authorities to the need for change, and they    new ideas and would say “This is the way we’ve always done it.”.As the years went by, BJ grew more and more    with their short-sightedness.Finally, she left the company.But she found that she hadn’t left her    behind when she resigned.She carried it with her, like “rocks in the stomach”.
“I finally decided to    about my experiences and my feelings.I   it would be a good mental health       .I wanted to be rid of that company and those people, once and for all.So I wrote and wrote.It wasn’t just a story that poured out — it was a whole    ! My resentment (怨恨)    my writing.The whole world would know how    they were!”
“What   when the book came out?” I asked BJ.
“Not much,” she replied, “The newspaper kept doing what it had    done.My feelings didn’t    them one bit, but it took me several more years to finally   my negative emotions.Finally, the time came when I decided to make amends (修正) for the angry things I had said about the company.I    my former boss to dinner and made my    .I told him I was sorry for being so resentful.It was    a great healing process for me.”
“What was the    outcome?” I asked her.
“Gratitude,” she replied, “Not only wasn’t I resentful any more, but I was grateful to the company.If I hadn’t had those    experiences, I never would have written a book.And the book became hugely successful — now    in 21 languages.In short, my resentment gave way to gratitude.”
She smiled, “I owe them a debt of thanks for giving me such a great tale to tell.”
Trading resentments for gratitude isn’t always easy.But it’s worth it,       gratitude is a far happier feeling than resentment.



A.skill B.management C.success D.business


A.resisted B.got C.broke D.shaped


A.move B.frustrated C.excited D.surprised


A.sadness B.worry C.doubt D.anger


A.think B.are C.write D.talk


A.proved B.figured C.concluded D.agreed


A.exercise B.suggestion C.lecture D.theory


A.diary B.lesson C.accident D.book


A.prevented B.delayed C.fueled D.corrected


A.sensitive B.successful C.greedy D.stupid


A.happened B.reported C.received D.resulted


A.sometimes B.always C.recently D.already


A.forgive B.reward C.bother D.cheat


A.think of B.get over C.pass on D.look through


A.invited B.called C.persuaded D.followed


A.promise B.apology C.plan D.decision


A.only B.natural C.direct D.final


A.useful B.funny C.painful D.shameful


A.finished B.edited C.read D.published


A.for B.though C.but D.and
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Everyone in business has been told that success is all about attracting and retaining (留住) customers. It sounds simple and achievable. But,         , words of wisdom are soon forgotten. Once companies have attracted customers they often          the second half of the story. In the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers tend to become carried away. They forget what they regard as the boring side of business—        that the customer remains a customer.
to concentrate on retaining as well as attracting customers costs business huge amounts of money annually. It has been estimated that the average company loses between 10 and 30 per cent of its customers every years. In constantly changing    , this is not surprising. What is surprising is the fact that few companies have any idea how many customers they have lost.
Only now are organizations beginning to wake up to those lost opportunities and calculate the            implications. Cutting down the number of customers a company loses can make a big           in its performance. Research in the US found that a five per cent decrease in the number of defecting (流失的) customers led to       increases of between 25 and 85 per cent.
In the US, Domino’s Pizza estimates that a regular customer is worth more than $5,000 over ten years. A customer who receives a poor quality product or service on their first visit and          never returns, is losing the company thousands of dollars in        profits (more if you consider how many people they are likely to tell about their bad experience).
The logic behind cultivating customer         is impossible to deny. “In practice most companies’ marketing effort is focused on getting customers, with little attention paid to       them”, says Adrian Payne of Cornfield University’ School of Management. “Research suggests that there is a close relationship between retaining customers and making profits.        customers tend to buy more, are predictable and usually cost less to service than new customers. Furthermore, they tend to be less price           , and may provide free word-of-mouth advertising. Retaining customers also makes it          for competitors to enter a market or increase their share of a market.



A.in particular B.in reality C.at least D.first of all


A.emphasize B.doubt C.overlook D.believe


A.denying B.ensuring C.arguing D.proving


A.Moving B.Hoping C.Starting D.Failing


A.markets B.tastes C.prices D.expenses


A.cultural B.social C.financial D.economical


A.promise B.plan C.mistake D.difference


A.cost B.opportunity C.profit D.budget


A.as a result B.on the whole C.in conclusion D.on the contrary


A.huge B.potential C.extra D.reasonable


A.beliefs B.loyalty C.habits D.interest


A.altering B.understanding C.keeping D.attracting


A.Assumed B.Respected C.Established D.Unexpected


A.agreeable B.flexible C.friendly D.sensitive


A.unfair B.difficult C.essential D.convenient
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I truly feel that my mother led me here, to Morzaine, and to my future as a happy wife and businesswoman. When Mum         in October 2007, I was a cook. In December that year, while I was working for a wedding, a pearl necklace Mum had left me           . I was distraught(忧心如焚的). Some days later, I was            that a guy who was working with us that day, “could probably have made a fortune            the necklace he found.”        , he returned it. Hearing how I’d          Mum for six months before her death, he said, “Christmas is going to be          —why not go out to the Alps for a couple of weeks?”
I came to Morzaine, a small, friendly village in the Alps and           fell in love with it. What was           to be a stopgap (权宜之计) trip turned into a new life. I kept traveling between London and here and felt           than I had in months. In December 2008, I was            as a hotel manager and moved here full time.
A month later, I met Paul, who was traveling here. We fell in love. In the beginning, I didn’t want to discuss            , because the sadness of losing Mum               felt great. Paul understood that and never            me. But, by summer, we got married. A year later, we used his saving, and the money from the sale of Mom’s house, to build our own          .
We want to give our guests a             feel, so each room is themed (以……为题) around memories from our lives. There are also styles to remind me of Mom—a tiny chair which           be in her bedroom is set in one room.
We are having a wonderful life and Mum             naturally part of it,            there’s no way we would be here if it wasn’t for the             she gave me. I know she’s here in spirit, keeping an eye on us.

A.died B.came C.returned D.visited

A.burned B.disappeared C.broke D.dropped

A.shown B.comforted C.persuaded D.told

A.hiding B.stealing C.selling D.wearing

A.Luckily B.Naturally C.Surely D.Hopefully

A.nursed B.cured C.missed D.guarded

A.long B.hard C.merry D.free

A.suddenly B.finally C.nearly D.immediately

A.said B.proved C.supposed D.judged

A.smarter B.higher C.firmer D.lighter

A.honored B.hired C.regarded D.trained

A.travel B.business C.children D.marriage

A.recently B.once C.still D.first

A.left B.pushed C.surprised D.interrupted

A.hotel B.restaurant C.home D.shop

A.homely B.lively C.motherly D.friendly

A.ought to B.used to C.might D.could

A.takes B.keeps C.looks D.feels

A.unless B.while C.because D.though

A.money B.chair C.house D.necklace

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Even though it was only October, my students were already whispering  about Christmas plans.With each passing day everyone became more ____ waiting for the final school bell.Upon its ____ everyone would run for their coats and go home, everyone except David.
David was a small boy in ragged clothes.I had often ____ what kind of home life David had, and what kind of mother could send her son to school dressed so ____ for the cold winter months, without a coat, boots, or gloves.But something made David ____.I can still remember he was always ____ a smile and willing to help.He always ____ after school to straighten chairs and mop the floor.We never talked much.He ____ just simply smile and ask what else he could do, then thank me for letting him stay and slowly ____ home.
Weeks passed and the ____ over the coming Christmas grew into restlessness until the last day of ____ before the holiday break.I smiled in ____ as the last of them hurried out the door.Turning around I saw David ____ standing by my desk.
“I have something for you,” he said and ____ from behind his back a small box.____ it to me, he said anxiously, “Open it.” I took the box from him, thanked him and slowly unwrapped it.I lifted the lid and to my ____, I saw nothing. I looked at David’s smiling face and back into the box and said, “The box is nice, David, but it’s ____.”
“Oh no it isn’t,” said David.“It’s full of love.My mum told me before she died that love was something you couldn’t see or touch unless you know it’s there.”
Tears filled my eyes ____ I looked at the proud dirty face that I had rarely given ____ to.After that Christmas, David and I became good friends and I never forgot the meaning ____ the little empty box set on my desk.

A.anxious B.courageous C.serious D.cautious

A.warning B.ringing C.calling D.yelling

A.scolded B.wondered C.realized D.learned

A.modestly B.naturally C.inaccurately D.inappropriately

A.popular B.upset C.special D.funny

A.expressing B.delivering C.wearing D.sharing

A.practised B.wandered C.studied D.stayed

A.would B.should C.might D.could

A.aim at B.turn to C.put off D.head for

A.argument B.excitement C.movement D.judgment

A.school B.year C.education D.program

A.relief B.return C.vain D.control

A.weakly B.sadly C.quietly D.helplessly

A.searched B.found C.raised D.pulled

A.Holding B.Handing C.Sending D.Leaving

A.delight B.expectation C.appreciation D.surprise

A.cheap B.empty C.useless D.improper

A.as B.until C.because D.though

A.advice B.support C.attention D.command

A.from B.behind C.over D.towards

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Dear son,
The day that you see me old and I am already not in good health, have patience and try to understand me.
If I get dirty when eating, if I can not dress, have patience and remember the hours I   31   teaching it to you. If, when I speak to you, I   32   the same things thousand and one times, do not   33   me, listen to me. When you were small, I had to read to you thousand and one times the same story   34   you got to sleep. When I do not want to have a   35   , neither shame me nor scold me. Remember when I had to chase you with thousand excuses I   36   , in order that you wanted to bathe. When you see my   37   little about new technologies, give me the necessary time and do not look at me with your mocking(嘲弄) smile. I taught you   38   to do so many things: to eat food, to dress well, to confront life…. When at some moment I lose the memory or the   39   of our conversation, let me have the necessary time to remember, and if I cannot do it, do not become nervous, as the most important thing is not our conversation but surely to be with you and to have you   40   to me.
If ever I do not want to eat, do not force me. I know well   41   I need to and when not. When my   42   legs do not allow me to walk, give me your   43   , the same way I did when you gave your first   44   . And when someday I say to you that I do not want to   45   any more ---- that I want to rest forever, do not get ___46__. Someday you will understand.
Try to understand that my age is not lived but survived. Some day you will discover that, despite my mistakes, I always wanted the   47   thing for you and that I tried to prepare the way for you. You must not feel sad, angry or impotent(无可奈何) for seeing me   48   you. You must be next to me, try to understand me and to help me as I did it when you   49   living. Help me to walk, help me to end my way with love and  50   . I will pay you by a smile and by the immense love I have had always for you.
I love you, Son
Your father

A.paid B.spent C.cost D.took

A.praise B.think C.repeat D.criticize

A.interrupt B.disturb C.look D.avoid

A.when B.after C.since D.until

A.rest B.word C.shower D.sleep

A.discovered B.invented C.noticed D.assumed

A.knowing B.fearing C.enjoying D.consulting

A.what B.when C.how D.why

A.news B.attitude C.material D.thread

A.talking B.listening C.responding D.appealing

A.where B.how C.that D.when

A.tired B.short C.long D.strong

A.leg B.ear C.hand D.mind

A.step B.pace C.laugh D.cry

A.talk B.live C.write D.sleep

A.careful B.interested C.calm D.angry

A.last B.first C.best D.most

A.near B.behind C.below D.against

A.made B.started C.earned D.found

A.mercy B.care C.excuse D.patience

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